Rezen Dong Hotel (Tianjin Station Haiguangsi Subway Station)

The rooms at this hotel are spacious and bright, with ample natural light. The amenities are well-maintained and the bedding is comfortable and clean. The staff is friendly and proactive, and they respond promptly to any requests. The location is excellent, with convenient transportation within walking distance of the subway station and the business district. It's a great value and highly recommended.

The hotel is very close to Haiguangsi Subway Station, about a 5-minute walk. The hotel lobby is quite grand and the rooms are pretty good, basically consistent with the pictures online. The breakfast restaurant is a little small, in sharp contrast to the lobby, and the breakfast is not delicious.

The front desk service is very friendly 💕When I checked in, I also helped to contact Ctrip customer service to modify the order, and told us that the hotel can order takeaway, robot delivery, there is a laundry room on the first floor, washing and drying is very nice! The breakfast buffet is free for children, the room is clean, comfortable and well lit!

The location of the hotel is pretty good. There are restaurants and convenience stores nearby, but the hotel's services, facilities and hygiene are worrisome! Let’s talk about the service first. There was a peculiar smell in the room. To solve the problem, I sprayed air freshener and booked a video room. Then I was directly assigned a double bed room without being informed or discussed. After asking the hotel service staff, they were told to refund 20 yuan. The money difference is solved! The toilet in the room was broken. One moment, the maintenance staff was told to go to work at eight o'clock, and the next, they were told to go to work at nine o'clock. In short, all kinds of speechless things! In terms of hygiene, we were traveling with a baby, so we booked the hotel because it said "baby-friendly". We thought it would be cleaner than others that didn't have this feature, but... let's just look at the pictures! Finally, after negotiation between Ctrip and the hotel, one of the room charges was refunded. It was so comfortable and smooth to go out and play. This hotel really made me not stay there a second time! We booked three rooms. Sanitary problems are common in every room. The floors are sticky to the feet. Another point is that when we went to the hotel to solve the problem, they repeatedly showed that they did not want Ctrip to get involved. I would like to change it to someone else. WeChat, wanted to resolve it privately, and also asked me not to write negative reviews. I almost never write reviews, but this hotel is the only one that asked me to write such a lengthy review!

I booked this hotel for a family trip. The reviews online were good, the time for check-in was OK, and the price-performance ratio was high. There was a little interlude in the middle. The front desk of the hotel actively helped to solve the problem, and finally solved it perfectly. I was in a hurry at the time, so I would like to thank the front desk and praise Ctrip. Ctrip has never let me down in so many years of travel. This attitude of solving the problem must be praised with pictures and the truth. Facilities: The facilities are relatively new Health: good health Environment: the environment is good, the surrounding area is more convenient Service: quite enthusiastic. When checking out, you need to send some unused items back to the front desk in advance and store them temporarily. The courier can pick them up at your door. It is really convenient. Like it.

Hotel location: 4-5 kilometers walk from Tianjin Station. Taking a taxi is faster. My husband and I arrived in Tianjin at night, so we went for a stroll. It was really nice to see the night view of Haihe River. The distance is not bad~ Hotel hygiene and facilities: It is really a good hotel for the same price. The bed and pillows are very clean and comfortable; the smart toilet, my husband said is very easy to use~ Finally, I would like to say that the overall decoration of the hotel is low-key and atmospheric, very comfortable~ I will still choose this hotel when I go to Tianjin in the future~