Phoenix Pavilion Hot Spring Hotel Reviews

Overall good, the shuttle service I think goes until 10 or 11pm but they were kind enough to be flexible with me when I came exactly at 11pm to the station. Make sure you communicate with them in advance. I emailed them and then added their WhatsApp to do so. Worst case you can walk from Xinbeitou station but it's up a hill. Everything was clean, room was spacious, view was nice. There's a local breakfast place that's a 10 min or less walk you can search on Google maps. There's some drink places and restaurants etc closer to the station.

very old hotel, no lift for guests, no hand washing soap next to the basin, the common stairs were very dirty, you have to walk the stairs to the room. Terrible breakfast, no bacon and eggs. The soy drink had a lot of added sugar but the taste was like water add sugar! No towel mat next to the bath tub to dry your feet. The check-in was allow at 7pm. Very disappointed with the breakfast!!!

Beautiful and spacious place, the half-open hotspring felt really relaxing. You can feel the cool wind from nature while soaking in a warm tub. Very nice place for a short weekend getaway. Will definitely return again!

Friendly and helpful staff, nice onsen, room is clean. Overall a very satisfied staying before we leave Taiwan.

Our child just finished competing in the 2024 Olympics and finally got to join us for a family vacation. We were lucky enough to find this hotel that offered a wonderfully quiet and pleasant stay.

Clean, near the nature, friendly staff. Walked around 15mins from the metro station. They also provided shuttle.

A neat Japanese style room awaiting, a small tub white sulplur hotspring water. An enjoyable stay to ease all the tension away after a day long travelling. The hotel is a little bit far from Xinbeitou commercial area by walk. Yet they offer shuttle service from the MRT station to the hotel by simple WhatsApp communication. There is no lift available in this hotel, might not be convenient for elders group traveller; luggage service available. Definitely a budgeted + quality short stay!

It’s suitable for couples, family trip here👍🏻🤩🌟 Soak in the hot spring♨️ is perfect 😍

The hotel is very old. The room is big and overall clean. However, it’s foggy part of the mirror such as palm print. The worst thing was Poor sound insulation. I could hear they were talking, moving case, tv sound. The bathroom is clean but hot water is unstable. Although I don’t like the old equipment and poor sound insulation, I had to admire they are polite and good service.

Travelling with 3 young kids. There is not much activity for kids, but the location is perfect, very near to hotspring. we booked the room with a hot spring bath in the room so the kids basically enjoy swimming in hot spring water inside the toilet. One bad thing is there is no elevator. You need to climb stairs to your room, but the front desk will help to deliver your luggage to your room. The coffee next to the counter is perfect, and the best part I like was the shuttle bus service to the nearest township.

Nice for a couple trip. Can call to hotel or WhatsApp to hotel to arrange the van pick up from the metro station.

This a sweet little family run hotel with private hot spring tubs in your rooms should you stay the night. The place may be retro and a blast to the past however it is well maintained, clean and tidy. The free shuttle near to xinbeitou station is a lovely addition for hotel guests however the stroll down to town is relaxing and enjoyable. The hotel receptionist and management is friendly and cheerful which also makes for a pleasant stay. Unfortunately there are no beautiful views out the windows and the vegetarian breakfast seem to end well before 10am. The breakfast lady had unapologetically packed up by 9.30am .... but no matter. There is still alot of food in town. Otherwise a wonderful relaxing base for adventures in the vicinity.

Phoenix pavilion hot spring hotel was amazing! Due to big luggages we have, they upgraded our room for free to a larger room, the room has a private onsen room 🤩🤩 Hotel also provides car shuttle services from 10am -10pm that fetch you to Xinbeitou MRT station which is just 1 station away if you would like to head to Beitou which is very convenient, by foot it’s about 10 mins back to the hotel if you’ve surpass the shuttle services. Highly recommended! 酒店房间超美的 ！

Location is uphill, approx 20 mins walk from the nearest mrt station. But dont worry, they offer a free pick up and drop off from and to the nearest mrt. Vegetarian breakfast is included