No.168 Xinggang Street, Jinji Lake, Suzhou Industrial Park, Suzhou, Jiangsu, 215021, ChinaSee Hotel Details
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1 night
Guest Reviews
9.7/10
Excellent
12872 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.7
Amenities9.5
Service9.7
Cleanliness9.7
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All reviews(12872)
Positive reviews(12760)
Reviews with photos/video(4644)
Delicious breakfast(1760)
Perfect for kids(936)
Secluded lake view(936)
Has play area for children(285)
Great swimming pool(284)
Delicious buffet(270)
Luxurious(188)
Negative reviews(112)
Guest User
Deluxe Room - Lake-View (Double Bed)
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 22, 2025
We had a lakeview club room. The view was stunning, calming in the day and vibrant at night. The club lounge was relaxing and the staff extremely helpful and polite. Transport links were excellent with a metro station close by and many of the city’s sights a short distance away. The Jinji lake area is full of attractions in its own right with the Music Fountain a particular highlight. The only minor point is a lack of decaffeinated tea and coffee as an option in the hotel. Otherwise, excellent!
Response from Property: Dear guest! We are committed to becoming a hotel that guests love and constantly improving, pursuing excellence. Regarding the issue you mentioned, we appreciate your sharing of your stay experience with us. We attach great importance to it and will make improvements as soon as possible. We are confident that we can provide you with a more satisfactory stay experience during your next stay! All hotel staff sincerely look forward to your visit ! General Manager of Crowne Plaza Suzhou: Magandran Suppiah
Nitin
Deluxe Superior Room (Double bed)
Stayed in May 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 5, 2025
I had a fantastic stay at Crowne Plaza Suzhou. The staff was excellent — professional, warm, and always ready to help with a smile. The service truly made a difference and added to the overall comfort of my trip. Highly recommend this hotel for anyone visiting Suzhou!
Response from Property: Thank you very much for choosing to stay at Crowne Plaza Suzhou and leaving us a valuable review about various aspects of your staying experience. Your feedback is highly appreciated, which enables us to monitor our quality and standards constantly. If you need any further assistance, please feel free to contact with us. We sincerely look forward to the pleasure of welcoming you back in the near future!General Manager : Magandran Suppiah
Guest User
Deluxe Superior Room (Double bed)
Stayed in May 2025
Couple
10 review
10/10
Outstanding
Posted on Jun 2, 2025
We had a fantastic stay at Crowne Plaza. The staff were so polite and all speak fluent English. Breakfast was delicious and room service was 10/10. Room was clean and beautiful. We will definitely be back.
Response from Property: Thank you very much for choosing to stay at Crowne Plaza Suzhou and leaving us a valuable review about various aspects of your staying experience. Your feedback is highly appreciated, which enables us to monitor our quality and standards constantly. If you need any further assistance, please feel free to contact with us. We sincerely look forward to the pleasure of welcoming you back in the near future! General Manager : Magandran Suppiah
Guest User
Deluxe Superior Room (Double bed)
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 11, 2025
Front desk team coral, zhao jing, penny and Elaine and the team displayed exemplary service. The hotel staff is generally very helpful and friendly. They have alot of facilities and the indoor playground is very clean and well maintained. They listen well to our queries and try their best to help when needed. Will definitely recommend this place.
The shopping mall is also a 10 minutes walk and it is huge.
Allowed early check in and late check out if available
Response from Property: Dear guests, thank you for your comments and recognition of the hotel staff, we will convey your comments to all staff.The hotel is located in the Jinji Lake, transparent and beautiful environment has always been our pride, the hotel has a noisy take quiet geographical advantage, the layout of elegant rooms become business or travel the best choice.The hotel staff is looking forward to your next return!Looking forward to seeing you in the hotel next time!Meanwhile, as the world's travel needs and expectations continue to change, at IHG, we are redefining hotel cleanliness standards through our Continental-wide Cleanup Program, which aims to ensure that you and your IHG guests enjoy a cleaner and safer stay experience from arrival to departure.Standard upgrade, peace of mind "the whole continent". General Manager: Magandran Suppiah
Guest User
Deluxe Superior Room (Double bed)
Stayed in Feb 2025
Solo traveler
10 review
9.0/10
Great
Posted on Mar 28, 2025
Nice location right next to the Jingji Lake and short walking distance to the huge DongFangzhimen shopping centre where you can find numerous restaurants! The subway station is right underneath. Also, it equips a very good gym and pool.
Response from Property: 尊敬的客人,非常感謝您入住蘇州中茵皇冠假日酒店。酒店位於蘇州園區的CBD區域,整體建築以航海為主題,宛若航行於金雞湖上的一艘豪華遊輪,擁有無敵湖景。華燈初上之時,酒店對岸的科技文化中心,摩天輪等建築都星光閃爍,遠處的李公堤也宛如一條發光的巨龍卧在金雞湖中....酒店距離園區高鐵站,李公堤商業街區都很近,步行五分鐘就可以到達東方之門地鐵站,通往蘇州古城區。車程十分鐘也能到達金雞湖對岸的久光百貨。全體員工都以最真誠的服務之心,力爭為每一位客人提供最舒適最貼心的體驗。您無論是出差還是度假,這都會是您的不二選擇,必定物超所值。衷心期待您的再次光臨。蘇州中茵皇冠假日酒店總經理: 蘇白雅
Angel-Rose
Deluxe Superior Room (Double bed)
Stayed in Feb 2025
Traveling with friends
21 review
10/10
Outstanding
Posted on Apr 2, 2025
This is an amazing hotel. One really feels like you are on a ship. It is family friendly so it is great to enjoy with family or just your friends. All the little details truly make this hotel a must to visit. Will definitely be back.
Response from Property: Dear guests, thank you for your comments and recognition of the hotel staff, we will convey your comments to all staff.The hotel is located in the Jinji Lake, transparent and beautiful environment has always been our pride, the hotel has a noisy take quiet geographical advantage, the layout of elegant rooms become business or travel the best choice.The hotel staff is looking forward to your next return!Looking forward to seeing you in the hotel next time!Meanwhile, as the world's travel needs and expectations continue to change, at IHG, we are redefining hotel cleanliness standards through our Continental-wide Cleanup Program, which aims to ensure that you and your IHG guests enjoy a cleaner and safer stay experience from arrival to departure.Standard upgrade, peace of mind "the whole continent". General Manager: Magandran Suppiah
Guest User
Deluxe Superior Room (2 beds)
Stayed in Feb 2025
Couple
16 review
10/10
Outstanding
Posted on Mar 14, 2025
Awesome hotel strategically located at Jinji Lake. Very convenient for shopping at Suzhou Centre Mall and the Suzhou landmark parabolic tower.
Hotel staff were exceptionally friendly and helpful in particular Jessie spoke very good English who made our stay very enjoyable with our birthday celebrations and free cake and decorations.
Thanks for the impeccable service.
Response from Property: Dear guests, thank you for your comments and recognition of the hotel staff, we will convey your comments to all staff.The hotel is located in the Jinji Lake, transparent and beautiful environment has always been our pride, the hotel has a noisy take quiet geographical advantage, the layout of elegant rooms become business or travel the best choice.The hotel staff is looking forward to your next return!Looking forward to seeing you in the hotel next time!Meanwhile, as the world's travel needs and expectations continue to change, at IHG, we are redefining hotel cleanliness standards through our Continental-wide Cleanup Program, which aims to ensure that you and your IHG guests enjoy a cleaner and safer stay experience from arrival to departure.Standard upgrade, peace of mind "the whole continent". General Manager: Magandran Suppiah
Guest User
Deluxe Room - Lake-View (Double Bed)
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 2, 2025
Excellent experience overall
Response from Property: Thank you very much for choosing to stay at Crowne Plaza Suzhou and leaving us a valuable review about various aspects of your staying experience. Your feedback is highly appreciated, which enables us to monitor our quality and standards constantly. If you need any further assistance, please feel free to contact with us. We sincerely look forward to the pleasure of welcoming you back in the near future!General Manager : Magandran Suppiah
Guest User
Deluxe Superior Room (2 beds)
Stayed in Feb 2025
Family
2 review
10/10
Outstanding
Posted on Mar 11, 2025
We had a fantastic stay. Staff were very helpful, and the service was great. I loved that nautical theme.
Response from Property: 尊敬的客人,非常感謝您入住蘇州中茵皇冠假日酒店並分享入住體驗!正如您感受到的,我們致力於為每一位攜程會員帶來物超所值的無憂旅程。您的肯定是對酒店的最大褒獎,您可以隨時聯繫我們預訂酒店,輕鬆籌劃下一段旅程!歡迎您再次下榻光臨。蘇州中茵皇冠假日酒店總經理: 蘇白雅
Guest User
Deluxe Superior Room (Double bed)
Stayed in Jan 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Feb 17, 2025
Suzhou visit was fun at Crowne Plaza with excellent breakfast buffet and indoor pool and full line of music at piano bar and great views (king bed suite) over the lake. Central location to Suzhou allowed easy access to visit landmarks and sights. Great staff ensured late check out until 2 PM.
Response from Property: 尊敬的客人,非常感謝您入住蘇州中茵皇冠假日酒店!您的支持是我們酒店所有同仁不斷努力的最大動力。酒店設計以令人耳目一新的郵輪主題呈現出一個充滿生機活力且藴含無限靈感的極致空間,為客人帶來引人入勝的下榻體驗。每一間客房和套房都附有航海主題,典雅精緻,湖畔美景盡收眼底。行政樓層提供全天個性化商務及禮賓服務,皇冠假日俱樂部坐擁湖畔美景,為您的高端社交與商務互動提供寬敞雅緻的空間。高級健身房配備最先進的運動器械,室內、室外游泳池飽覽醉人的金雞湖美景。另外我們酒店作為會聚之所,能為商務客户提供快捷的服務,先進的商務設備,完善的休閑娛樂設施以及舒適的休息環境,酒店周邊餐飲,娛樂,休閑一應俱全。一定是您出遊的不二之選。蘇州中茵皇冠假日酒店總經理: 蘇白雅
ChasingBeginnings
Deluxe Superior Room (Double bed)
Stayed in Dec 2024
Couple
7 review
10/10
Outstanding
Posted on Feb 14, 2025
We paid to upgrade to the lake view room, and it’s totally worth it. Definitely book the lake view room if you haven’t already, this is one of the most beautiful hotels we stayed at, the amenities, surrounding areas and the service are top notch. Spending Chinese New Year day here was an unforgettable!
Response from Property: 尊敬的客人,非常感謝您入住蘇州中茵皇冠假日酒店!您的支持是我們酒店所有同仁不斷努力的最大動力。酒店設計以令人耳目一新的郵輪主題呈現出一個充滿生機活力且藴含無限靈感的極致空間,為客人帶來引人入勝的下榻體驗。每一間客房和套房都附有航海主題,典雅精緻,湖畔美景盡收眼底。行政樓層提供全天個性化商務及禮賓服務,皇冠假日俱樂部坐擁湖畔美景,為您的高端社交與商務互動提供寬敞雅緻的空間。高級健身房配備最先進的運動器械,室內、室外游泳池飽覽醉人的金雞湖美景。另外我們酒店作為會聚之所,能為商務客户提供快捷的服務,先進的商務設備,完善的休閑娛樂設施以及舒適的休息環境,酒店周邊餐飲,娛樂,休閑一應俱全。一定是您出遊的不二之選。蘇州中茵皇冠假日酒店總經理: 蘇白雅
Guest User
Deluxe Room - Lake-View (2 beds)
Stayed in Dec 2024
Family
10 review
10/10
Outstanding
Posted on Jan 19, 2025
I’m very satisfied with this hotel very close from the shopping mall. In the morning, taking the breakfast just before the lake was just unforgettable. No need to say that the swimming pool and the fitness room are just incredible. In short, I highly recommend this place either for a business trip or for spend a happy time with your family.
Response from Property: Dear guests, thank you for your comments and recognition of the hotel staff, we will convey your comments to all staff.The hotel is located in the Jinji Lake, transparent and beautiful environment has always been our pride, the hotel has a noisy take quiet geographical advantage, the layout of elegant rooms become business or travel the best choice.The hotel staff is looking forward to your next return!Looking forward to seeing you in the hotel next time!Meanwhile, as the world's travel needs and expectations continue to change, at IHG, we are redefining hotel cleanliness standards through our Continental-wide Cleanup Program, which aims to ensure that you and your IHG guests enjoy a cleaner and safer stay experience from arrival to departure.Standard upgrade, peace of mind "the whole continent". General Manager: Magandran Suppiah
Line Heidenheim
Deluxe Superior Room (Double bed)
Stayed in May 2025
Traveling with friends
7 review
9.0/10
Great
Posted on Jun 29, 2025
Very good location and good standard generally speaking. The pool is very small, pictures are not fair. Also, there is no way to purchase a drink or cold refreshment by the pool, (I asked the concierge before I went down there, ans she said there would be options, but there was none) You have to wear a swim cap, which they don’t tell you at the entrance, only after you arrive at the pool do they ask you to go back to purchase one.
Response from Property: Dear guest, thank you very much for staying at Crowne Plaza Suzhou and sharing your stay experience! As you can feel, we are committed to providing every Ctrip member with a worry free journey that exceeds their value for money. Your affirmation is the greatest praise for the hotel. Regarding the issue you mentioned, we will also strengthen our service knowledge training. You can contact us at any time to book a hotel and easily plan your next journey! Welcome to stay again. General Manager of Crowne Plaza Suzhou: Magandran Suppiah
Mertel
Deluxe Superior Room (Double bed)
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 28, 2024
The hotel is in an outstanding location around the lake. Also close by are some shopping malls. The metro is a foot walk away that you can go everywhere.
The bar inside offers good cocktail for a reasonable price.
The highlight is definitely the breakfast. Large buffet and everything is offered from western style and China style.
Will go there again.
Response from Property: Dear guest, thank you very much for staying at Suzhou Zhongyin Crowne Plaza Hotel and sharing your stay experience! As you can feel, we are committed to providing every Ctrip member with a worry free journey that exceeds their value for money. Your affirmation is the greatest praise for the hotel. You can contact us anytime to book a hotel and easily plan your next journey! Welcome to stay again. General Manager of Crowne Plaza Suzhou: Magandran Suppiah
ROBIN
Deluxe Superior Room (Double bed)
Stayed in May 2025
Couple
2 review
9.5/10
Amazing
Posted on Jun 29, 2025
Clean room and excellent view of Jinji Lake.
Great service and convenient location 10 min walk to shopping mall. Only negative was there was foul smell from toilet. Given air purifier but did not really help.
Response from Property: Dear guest, thank you very much for staying at Crowne Plaza Suzhou and sharing your stay experience! As you can feel, we are committed to providing every Ctrip member with a worry free journey that exceeds their value for money. Your affirmation is the greatest praise for the hotel. Regarding the issue you mentioned, we will also provide feedback to the relevant departments to handle it. You can contact us at any time to book a hotel and easily plan your next trip! Welcome to stay again. General Manager of Crowne Plaza Suzhou: Magandran Suppiah