Holiday Inn Express Suzhou Shihu University Town Reviews

Response from Property: Dear Guest.Thank you very much for taking time out of your busy schedule to share with us your wonderful experience at the hotel! We are delighted to hear that the warm, friendly and helpful service of our staff has left you with unforgettable memories. Providing warm and attentive service to every guest is at the heart of what we do, and your kind words will surely inspire us to keep up the good work.We are also delighted that our Family Rooms have exceeded your expectations! Designed to provide a comfortable space for larger groups, we are pleased to know that the Family Room can accommodate up to 5 adults and that you found the room to be impeccably clean and tidy. Maintaining high standards of hygiene is our top priority, so your feedback means a lot to our room service team. Thank you again for your stay and we look forward to providing you with an even better experience on your next stay. Sincerely, IHG Social Listening Team

Response from Property: Dear Guest,Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services at the breakfast. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,IHG Social Listening Team

Response from Property: Dear Guest, Thank you sincerely for your kind review! We are delighted to learn that you were so satisfied with our breakfast and service. In order to provide you with a rich and varied breakfast experience, the chef team prepares every day, combining seasonal ingredients and Suzhou specialties, just to give you energy for the whole day. Knowing that you have to catch an early train, the team will act quickly to help you arrange everything in advance to ensure that your trip goes smoothly and you embark on your journey on time.Although the hotel is not in the center of the city, it is close to Liushu Metro Station on Metro Line 4, so you can easily enter the station and quickly get to all parts of Suzhou on the metro in less than 5 minutes. We look forward to welcoming you back!Sincerely, IHG Social Listening Team

Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,IHG Social Listening Team

Response from Property: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our cleanliness and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team

Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us. I will certainly share your kind comments with our staff, particularly the staff you have mentioned by name. We certainly look forward to seeing you again and hopefully sooner rather than later! Sincerely,IHG Social Listening Team

Response from Property: Dear Guest.Thank you very much for taking time out of your busy schedule to write us such a wonderful review. We are delighted that you were so pleased with the location of our hotel, the delicious breakfast and the excellent customer service we provide. We strive to provide all our guests with a memorable stay and we are delighted to hear your comments. We look forward to welcoming you back for your next visit。Sincerely,IHG Social Listening Team

Response from Property: Dear Guest.Thank you very much for staying at our hotel and sharing with the review provided in your busy schedule. We are pleased that you were satisfied with the hygienic environment of the hotel. We strive to provide a memorable experience for all of our guests and are delighted to hear your comments. We look forward to welcoming you back for your next visit.Sincerely.IHG Social Listening Team

Response from Property: 尊敬的客人您好，感謝您入住蘇州石湖大學城智選假日酒店。看到您對我們酒店的認可，我們非常高興，在我們心裏，再也沒有比讓客人住得滿意更重要的事情了。出門在外，最讓人愉悦的便是周邊的人、事能對您釋放善意、温暖，我們牢記於心，奉上熱情周到又高效的服務，衹希望您在入住的每時每刻都能感受到這份喜悦。入住期間，您還可享受暢爽沐浴、優質睡眠、免費的中西式早餐、自助洗衣閣、免費停車場等服務。衷心期待有機會能再次與您相約。智選假日賓客關懷團隊

Response from Property: Dear guests, thank you for staying in our hotel during your trip to Suzhou. We welcome you with the warmest heart and hope to relieve you of the hardship of the journey here. As a hotel with integrity first, we always adhere to the principle that a clean environment is the foundation, high-quality service is the purpose, and humanistic care is always accompanied. We provide high-quality services to our guests with our heart. Thank you again for your stay and comments. We look forward to meeting you again and wish you and your family a happy stay! Holiday Inn Express Guest Care Team

Response from Property: Dear guests, thank you for visiting Holiday Inn Express Suzhou Shihu University Town (Lishu Subway Station), and thank you for your trust in InterContinental Hotels Group and your recognition of our hotel. As a mid-range select service hotel under InterContinental Hotels Group, Holiday Inn Express has a good reputation in the industry. Our environment is safe and reliable, the guest rooms are warm and comfortable, clean and tidy, and the service is warm, thoughtful, accurate and efficient, allowing you to still feel the warmth of home during your long journey. During your stay, you can also enjoy a refreshing bath, quality sleep, high-speed Internet, free Chinese and Western breakfast, self-service laundry, gym, free parking and other services. We will continue to work hard and look forward to your opportunity to stay in our hotel again. I wish you a pleasant journey and a smile on your face! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for visiting Holiday Inn Express Suzhou Shihu University Town (Lishu Subway Station). We have always practiced that a clean environment is the foundation and high-quality service is the purpose, and we wholeheartedly provide our guests with a comfortable living environment. Thank you very much for your support and recognition. During your stay, you can also enjoy refreshing baths, quality sleep, high-speed Internet, free Chinese and Western breakfast, self-service laundry, gym, free parking and other services. In addition to the regular Chinese and Western meals, our breakfast buffet also features local specialties, freshly cooked noodles with a variety of specialties, freshly ground coffee, etc. We are glad that you like it. We will continue to work hard and look forward to having the opportunity to stay in our hotel again. I wish you a pleasant journey and a happy smile! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Holiday Inn Express Suzhou Shihu University Town (Lishu Subway Station), and especially thank you for your recognition of the front desk service, room environment and breakfast. The snacks can add sweetness to your journey, and we are happy too. Regarding the detour in the parking lot, your tolerance touched us very much. We will continue to optimize the guidance in the future and strive to make parking more convenient! We are honored to receive your recommendation! At any time, our hotel will always be your warm travel harbor, and we look forward to meeting you again! I wish you a pleasant journey! Holiday Inn Express Guest Care Team

Response from Property: 尊敬的賓客，您好！感謝您五一假期期間選擇蘇州石湖大學城智選假日酒店！您對服務質量的認可，是對團隊最大的鼓勵！尤其感謝您關注到每一位工作人員的付出 —— 前台以熱情驅散旅途疲憊，餐廳與客房的服務人員用經驗與專注，確保服務高效且細緻，他們認真負責的態度正是酒店品質的堅實保障。在繁忙的節假日，我們始終堅守 “服務不降標” 的承諾，希望用真誠與專業，為每位賓客打造舒適安心的旅居體驗。您的尊重與敬佩，我們定會傳達給每一位夥伴，讓這份温暖成為持續前行的動力！期盼繼續為您服務的機會！祝您心想事成！智選假日賓客關懷團隊