Holiday Inn Express Suzhou Shihu University Town Reviews

Amazing service. Always so nice and gave little gifts to us. Also the last day I forgot my earphones but from desk informed us immediately and ship it to our apartment. Hotel is in front of a subways station, super convenient! Thank you 阿玉 and other staff!

Overall it’s a great hotel, staff was helpful and the breakfast was good! There’s a subway station right at the entrance that will take you to the center!

Very friendly and helpful staff. Breakfast was good, western and Chinese options available. No complaints. Will visit again.

设施：OK 卫生：OK 卫生：OK

The environment is very good and the hygiene is very clean. The service is very good and enthusiastic. The service staff will greet us when they see us. The things are delivered very quickly. They are all delivered by robots. Outsiders cannot go upstairs. The front desk will also call you to ask if your room has friends coming to your room. Can you go upstairs? They respect personal privacy and will continue to stay. The subway entrance is downstairs. It's very convenient.

Very good hotel, service facilities are very good, breakfast is also very good

I booked this hotel for my postgraduate entrance examination. After communicating with the store, I was given a room with a better location. It was very quiet. When I checked in, I was given a small gift bag for the postgraduate entrance examination. When I checked out, I was given two bags of candy. The service was very enthusiastic, the sanitary facilities were very clean, and the transportation was very convenient. I highly recommend everyone to choose this hotel ⌯oᴗo⌯

The room is very good. I brought my elderly here and they specially arranged a room on the 3rd floor with handrails for us. It is convenient to get in and out, and the room is spacious. I personally recommend it.

The room is clean and sanitary, the environment and conditions are good, the price is acceptable, I have stayed at Holiday Inn Express in Suzhou before, and I will choose this hotel for business trips in the future

This time my husband's class reunion was at the nearby Xiangxuehai Hotel, and I was thinking of finding a hotel nearby to visit Suzhou before returning to Shanghai. The hotel is very convenient for transportation, and it is right next to Exit 4 of the subway station, and you can take the subway to the city. There is an underground garage for parking, the room breakfast is also very rich, and the room is equipped with intelligent equipment, which is very cost-effective.

Let me start with the good things: 1. The location is good, there is a subway station downstairs, which is convenient and fast. 2. The front desk service is enthusiastic and the room is clean. There is room for improvement: 3. I asked the front desk and it was a franchise store. The rooms in this hotel are small, the room facilities are relatively simple, and the decoration quality is average. There is a playground downstairs, and the music is loud. It doesn't stop until about 10 o'clock in the evening. You can still hear it with the windows closed. This positioning is awkward, and it feels a bit difficult to squeeze into a three-star hotel. 4. There is a Thai tour group for breakfast in the morning. There are few types of breakfast, some of which are not fresh, and the replenishment is not timely. (It is a bit far from the quality of breakfast in mid-range Atour, All Seasons, etc.) This is the biggest problem of franchising. Without the continuous intervention of the management, it is easy to fail to keep up with the management and service quality if it only pursues profit maximization. As a guest staying in the hotel, I would rather spend 100 yuan more per night and look forward to the quality improvement of Holiday Inn Express. Although this is the first Holiday Inn Express I stayed in in China, objectively speaking, in the involutionary chain hotel market, this stay experience was not good. I felt that Holiday Inn Express's positioning was low and its comprehensive service competitiveness was not strong. What a pity.

Hygiene: Very poor, the quilt in the room smelled, and there was a smell of unkemptness. When I first entered the room, I couldn't find the source of the smell until I went to bed. Service: Very poor, I found out that the quilt was smelly and contacted the front desk. The man who answered the phone didn't say anything after I told him the situation. I asked how they would deal with this situation, and the front desk said indifferently, "Then I'll change it for you." He didn't even say sorry for delaying my sleep. The quilt was delivered by a middle-aged man with a stern face who didn't even enter the room. He brought up the quilt core and quilt cover separately, put the quilt core and quilt cover in my hand and left. The hotel's hygiene is not up to standard and they asked me to put on the quilt cover myself. The service is too bad. Facilities: The room is also very poorly soundproofed. The children living next door started to play in the morning. I could hear it clearly in the room and woke me up very early in the morning. The hygienic service facilities are so poor. If you don't want to delay the next day's work, don't choose this hotel. This stay refreshed my understanding of the Holiday Inn Express brand. I will not choose any hotel of this brand in the future. The pictures posted in the comments are the quilt core and quilt cover that were delivered without being put on.

The hotel service staff are very enthusiastic, and the hotel also provides a free laundry room, which is a real benefit! My husband and I stayed here for 15 days, and we are all familiar with the restaurant's credit card collectors. There were days when we served three or four groups, and they were even more enthusiastic about hospitality, which was great!

The room is clean, the transportation is convenient, the parking is convenient, and the room was upgraded for free. The front desk service is also very enthusiastic, and the food delivery robot is also very cute. It was a very satisfactory stay.