Vienna International Hotel (Xiamen Zhongshan Road Pedestrian Street First Pier) Reviews

Response from Property: Hello dear guests! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling. Sincerely look forward to your visit again! -------Xiaowei♬

Response from Property: 尊敬的賓客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們的酒店。真誠期待您的再次光臨！-------小維♬

Response from Property: Dear customer, we are very sorry that you had a bad experience during your stay! We feel deeply guilty about the hygiene of the hotel room. We have synchronized your feedback to the relevant departments and will strengthen the hygiene training of the room staff as soon as possible to improve the details of hygiene. Thank you for taking the time to point out our shortcomings, which is very valuable to us. If you are willing to give us another chance, we look forward to providing you with a more comfortable stay experience next time.

Response from Property: Dear customer, hello! Thank you very much for taking the time to give us feedback on your stay experience. We are deeply sorry that we failed to meet your expectations this time! The problem that the room type you pointed out is old and unhygienic has attracted great attention. We will immediately conduct a comprehensive inspection and renovation of the guest rooms, optimize the cleaning process, strengthen quality inspection, and prevent such problems from happening again. If you are willing to give us another chance, you can contact customer service at any time. We will give you priority to arrange the improved room type and look forward to making up for the regret with better service! I wish you a happy life!

Response from Property: Dear guest, thank you for your review of the hotel! Xiaowei did not receive your five-star review. All Xiaowei staff will continue to work hard to improve and strive for a better experience for your next stay. We deeply regret your experience during your stay in the hotel. Looking forward to seeing you again!

Response from Property: Dear customer, hello! Thank you very much for taking the time to give us feedback on your stay experience. We are deeply sorry that we failed to meet your expectations this time! The problem that the room type you pointed out is old and unhygienic has attracted great attention. We will immediately conduct a comprehensive inspection and renovation of the guest rooms, optimize the cleaning process, strengthen quality inspection, and prevent such problems from happening again. If you are willing to give us another chance, you can contact customer service at any time. We will give you priority to arrange the improved room type and look forward to making up for the regret with better service! I wish you a happy life!

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. We will definitely work hard to make corrections. I am really sorry and apologize again for the inconvenience caused to you. Looking forward to seeing you again!

Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay in the hotel. Xiaowei will definitely punish you for your comments and work hard to rectify them. We apologize again for the bad experience you have. We look forward to seeing you again!

Response from Property: Dear customer, we are very sorry that you had a bad experience during this stay! We are deeply sorry for the old hotel facilities and inadequate front desk service. We have synchronized your feedback to the relevant departments and will inspect and maintain the facilities as soon as possible, and strengthen the service training of the front desk staff to enhance service awareness. Thank you for taking the time to point out our shortcomings, which is very valuable to us. If you are willing to give us another chance, we look forward to providing you with a more comfortable stay experience next time.

Response from Property: Hehe, seeing your five-star praise, I suddenly feel full of strength. First of all, thank you very much for your trust in choosing Xiaowei among many hotels. It is our unshirkable responsibility to provide you with high-quality and considerate services, so that you can feel the warmth in a strange city. Xiaowei is to provide a fourth space for travelers on the road to relax and rest. I hope that Xiaowei will accompany you on every journey and bring unexpected touches to your life.

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking the time to give us your valuable feedback. We are deeply sorry that we failed to meet your expectations this time. We have immediately launched an investigation and strengthened staff training on the front desk service attitude and restaurant service awareness issues you mentioned. We will strictly regulate the service process and improve the service quality in the future. Your feedback is the driving force for our improvement. If we have the opportunity to serve you again, we will definitely make up for this regret with practical actions. We look forward to having the opportunity to win your recognition again!

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking the time to give us your valuable feedback. We are deeply sorry that the stay experience did not meet your expectations. We have attached great importance to the problems you mentioned, such as the configuration did not meet your expectations and the old hotel facilities, and immediately launched a comprehensive self-inspection. In the future, we will optimize the hardware facilities and improve the service standards in a targeted manner, and strive to provide guests with a better stay environment. We always cherish the feelings of every guest, and you are also welcome to contact us at any time by private message or call for further communication and resolution. I look forward to the opportunity to make up for the regret in the future and bring you a better experience!

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking the time to give us your valuable feedback. We are deeply sorry that we failed to meet your expectations this time. We have immediately launched an investigation and strengthened staff training on the front desk service attitude and restaurant service awareness issues you mentioned. We will strictly regulate the service process and improve the service quality in the future. Your feedback is the driving force for our improvement. If we have the opportunity to serve you again, we will definitely make up for this regret with practical actions. We look forward to having the opportunity to win your recognition again!

Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay in the hotel. Xiaowei will definitely punish you for your comments and work hard to rectify them. We apologize again for the bad experience you have. We look forward to seeing you again!