Find5-Star Hotels in Lombok

The rooms are beautifully decorated and have a pleasant layout, although the cleanliness could be improved, as there were some cobwebs and marks on the walls. The air conditioning was malfunctioning and intermittently stopped working. The pool is wonderful, and the breakfast offered a wide variety of delicious options. We extended our stay by an additional night but changed rooms due to the air conditioning problem. It is quite expensive considering the location; however, if you can find a good deal, it is worthwhile. They also offer a complimentary shuttle to the center and provide free daily activities. I found their restaurant to be quite expensive, double the cost of similar meals in town, which is unfortunate as we would have eaten there if it were more reasonably priced.

The location of the hotel is very good. And the rooms and houses are also very nice. The downside is the horrible personal. They are not client oriented and hotel do not provide good level of service. First day when we arrived at the hotel we booked gili island tour with them. Booking from hotel you expect high level of service, but this was the worst excursion I have ever been to! First they not wanted to provide things they promised - no snorkelling exuipment, no towels. Water they not provided for whole day and the boat was horrible - with no stairs to get back on it after you jump in the water to snorkel. My husband needed to pull me up from hands on the boat as I could not get there without stairs on my own. From 3 islands we saw only 1. When we came to first island they sag it is too big currant and when we asked to go walking instead little bit in gili travangan - they not let us out. We saw Only gili menu. The last island also was with strong currant and we not saw it. When asked to bring to first island to walk, they asked us to pay additional. After this they offered us waterfall excursion eith reduced price, but in the end when we were taken to waterfalls we needed to pay additional for guide and entry. In the end can say - do not book any excursions with them as they cheat all the time. Massage in hotel also weak. And coackroaches are often comming to room. In the end we have not good aftertaste after this hotel visit. In the picture we added the person who is responsible for excursions and does cheating for tourists.

What can I say ? This is a small resort (35 rooms) where service and customer experiences still are valued. Rooms are not the newest, but well maintained and super clean. Breakfast and food in general are excellent (thank you chef for the extra touch). Views from the resort are incredible. We had a lovely stay. Big thumbs up to all the staff.

Very great service from the staffs, everyone was friendly and helpful. Even before I arrived, the communication with the staff through WhatsApp was helpful.  The view from our room was breathtaking. One thing to note is there were quite a few rove beetles found in our room especially the balcony area (we went when it was rainy season).  The area of the room is large, even with added bed, we did not feel cramped at all. The toilet area is also large and clean, with the toilet and shower area separated with doors. The towels given are clean and fluffy.  Breakfast was amazing! All the food that we tried are delicious. (It is an a la carte type of breakfast) All in all, we were very satisfied with our stay here and will definitely stay here again if we visit Lombok.

Old historical hotel with very nice outdoor pool and beaches.. Rooms still old fashion and breakfast is 75% Asian traditional food.. Staff is very kind and ready to help and content clients requests..

What can we say about this resort? The first word that comes to mind is 'outstanding'. The location, right on the beach, is awesome. Staff are super friendly, efficient, and respectful. Breakfast had so many options, from Western to Indonesian favourites. Sunsets were mind-blowing. The room was spacious, and the bathroom was huge. Super comfortable bed and waking up to the sound of the waves lapping on the beach each morning truly had us in relaxed holiday mode every day. If you are after a relaxing, quiet location with excellent amenities, this is the place for you. If you are after some local food, head 5mins south down the beach to Warung K or Verve Beach Club.

This property has that old world charm and is very well manicured. Though we arrived at the end of Ramadan, they put on a great party. The breakfast in the morning is cooked to order and have about 20 different options from cuisine around the world. Whatever request we had, they found a way to make it work. Even when we requested a room change to be closer to the ocean front, we were accommodated well. The food and drinks were excellent and the entertainment for Eid was spectacular. Do note that there isn't anything nearby and tours need to be booked a day in advance. Overall, we really enjoyed our time and look forward to coming back again. 10/10 amazing views at all points of the day and night.

View: 4.5/5 Villa size: 5/5 Food: 5/5 Maintenance: 2/5 This villa is as big as it looks on their website with amazing view. However, it is quite rundown and needs a refresh, especially the toilet.  The toilet bowl has stains and the overall bathing area are mouldy. I understand we’re in the middle of nature but I would expect better maintenance. Plus the water pressure was low. Maybe it was the rainy season (it rains every evening/overnight), the area is filled with millipedes everywhere, the worst part is that they are in the villa as the doors/sliding doors have gaps. We’re fine if the insects stay outdoors but the millipedes enter our villa every single time and they appear at every creak of the villa. It was tiring trying to keep them out of the villa.  The redeeming factor for the villa is really the view, the Indonesian cuisine at Aura and their prompt service. The view is as amazing as you see on their website, if not more. And they have exceptional food at their restaurant and the service was superb. And yes, there are monkeys in the morning and evenings. The staffs will inform you upon check-in, to lock the doors and avoid eye contact.

Perfect resort for a relaxing getaway! Loved the stunning views especially of the ocean. Restaurant served delicious food and options were aplenty. Spa was perfect, and clean. Dewi and Anna, our therapists, are experienced and the 90-minute massage we did was healing. The one bedroom villa had a private pool overlooking the open sea which is perfect for a quiet and relaxing dip. Room is clean and spacious too. We will definitely be back!

Location: From the airport 1 hour - 1 hour and a half hours on the mountain, you can Grab yourself, or let the hotel arrange a transfer. Environment: Super beautiful resort, the hotel is especially beautiful, the pool is very good. The room is large, the design is very warm, the bed is very comfortable, especially the design of the balcony, the view and leisure. Service: Very, very good, very welcoming, responsive. In the evening, I accidentally locked the locker room door, and immediately there were employees coming to help. Meals: The breakfast is very good and the lunch is OK. Dinner is by the sea, listening to the waves blowing the sea breeze, eating something different from the day, and the dessert is also delicious. After eating, you can sit on the beach rocking chair and feel the quiet world of two people. Private beach: the water is very mixed, you can't snorkel, you can walk along the beach. Hygiene: The only thing missing here is the stain on the quilt and the bathrobe. Call the front desk and come over and change. WIFI: Very stable. PS: There is no service phone marked on the phone. Dial 0. The staff of the hotel is not as good as the English in Bali, so don't worry, just let it be clear.