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The location and service are great. Everything is within walking distance or reachable by bike. The metro ride from the airport to the hotel couldn't be more convenient. The receptionist, Mads, gave us the best restaurant recommendations! The breakfast was also very filling and never boring. Thank you for a wonderful stay in Copenhagen.

Because the passport was lost in the Netherlands, I did not stay at this hotel. . . Because the reservation is a non-cancellable room, so I have consulted the customer service of Ctrip with the attitude of trying it out. The customer service actively helps the communication. Because the time difference is still not answered when the phone is not available, I will send a text message to me at the first time. The hotel agreed to deduct the first night's room rate and the rest was refunded. It was really unexpected and happy! Saved me more than 10,000 yuan in losses! I would like to thank Ctrip customer service and thank you for your understanding! I will definitely choose this hotel again next time! Thank you