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9.3/10
Great
GGuest UserI had a fantastic 2-night stay at this new hotel. The location is incredibly convenient, especially for anyone arriving from the airport via the Green Line Westlake. It’s a direct shot from the airport, and then just a 14-minute walk from the station (which also connects to the mono rail to space needle.
I loved the cozy lobby; it’s a great spot to just hang out or relax for a bit. A huge plus for me was the surrounding area. On my way to check in, I was able to grab Shake Shack for dinner, which was perfect. And for bubble tea lovers, there’s a boba shop, Hey Tea ,right next door! Whole Foods is also just a short walk away, making it easy to pick up anything you need.
The check-in and check-out process was super quick and smooth. I had a great rest over my two nights and would highly recommend this spot to anyone looking for a comfortable and well-located place to stay.
GGuest UserHad a really great experience here at CitizenM. The place was unique, chique, and modern. With all the extra tools they provide like their mobile room controller you can personalize the room to your liking.
The lobby is very interactive with accessible board games, lounge area and bar.
Highly recommended!
Hotel near Pioneer Square, Seattle 13.3% of visitors choose this area
Price per night from:VND 6,079,299
8.9/10
Very Good
GGuest UserCentrally located with great transport links. It's less than a 10-minute walk to the subway, and the Space Needle and Pike Place Market are also nearby. The breakfast is excellent, offering both buffet and à la carte options.
CcauliflowerI visited with my family. The lobby desk staff was so friendly and I felt good. I also had breakfast at the restaurant below because I used my destination fee points. They were friendly and the food was good. The location was relatively safer than the market area, so I liked it.
GGuest UserThe location is excellent, very close to the subway station, Pike Place Market, the Chihuly Garden and Glass, other museums, and Pacific Place, all within a 10-minute walk. The room was quite spacious, and the facilities were decent. Housekeeping cleaned daily and changed towels, but the sheets weren't changed during my 5-day stay. Perhaps because it's winter, it felt like there weren't many guests, and the staff seemed a bit understaffed. The air conditioning had some issues, and it took two calls before someone came to fix it. However, overall I was satisfied, and it offers great value for money. It's suitable for family travel.
AAnonymous UserIt took us quite a while to finally get into our room due to issues with the key cards not working. Had to make two trips from the 20th floor down to the front desk only to find out the problem was a low battery in the door lock. Once inside, we noticed the room wasn’t properly set up for four guests, as there weren’t enough towels provided.
The bathroom design was also inconvenient. There are two sliding doors neither had locks, which makes privacy difficult. The air conditioning blew directly toward your face while lying on the bed, and the vents were too high to adjust. In addition, electric kettle, bathrobes, and slippers were not provided.
On a positive note, the breakfast buffet was excellent. It offered a wide variety of choices, and the service was outstanding, making it a highlight of our stay.
MMHUANGThe hotel is right next to the I-5 highway, so rooms facing the highway can be quite noisy. The rooms are pretty standard, comparable to a 3-star hotel in China, so don't expect too much. Hotels of the same brand usually have a higher rating in China, which is a common phenomenon. Parking was tight; the underground garage was completely full when we returned at night. We had to get permission from the front desk to park in a handicapped spot. It's about a 10-minute walk to Pike Place Market, which is quite convenient. The city is very hilly, like San Francisco, so walking around can be tiring.
GGuest UserNot thrilled with the every other day room cleaning. We were told by an extremely rude evening front desk clerk, that we were told about this upon arrival, which we were not. He also said it was written up in the hotel's description online. Who really reads all the small print? He argued about it with my sister, while waving his hand in her face. He also said he was out of shower caps, which should be provided in the rooms anyway, especially with the overhead rain shower feature. He also screamed at us to move, for smoking in the chairs outside, where there are no posted signs. We didn't feel safe in that neighborhood to smoke on the dark street, as we had a few run ins with the ******** *** homeless.
GGuest UserThe good: The house is really clean and lovely. We have all we needed to cook at home, and the rooms were nice and spacious.
The Bad: The location leaves a lot to be desired, lots of people fighting and threatening outside. Several nights we've had to endure listeng to screaming and someone being harassed. It's terrifying for my kids who may be technically adults but still on the younger side.
The Ugly: We've had a little incident where my partner, who's not technologically knowledgeable accidentally purchased a movie through the owner's account. The owner went through the roof calling names and accusing without asking what happened first. Reading other reviews in airbnb we can see this is not the first incident with him not being the nicest. There are ways to communicate without going from zero to sixty. We paid a few thousand dollars for this stay, another 5 bucks is not something we're looking to swindle.