Find 4-Star Hotels in Key West

"Hotel had a great vibe, filled with plants and was very colorful in the lobby, a true feeling to the name, Havana cabana. The pool was the best part, so clean and had inner tubes to float around and relax. Two complimentary drink passes during check in was a plus. Food was excellent for lunch and breakfast. We went as a family trip so the only downside was there weren't a lot of kids. At one point we thought it was ”adult only” but then towards the later afternoon we started to see more kids. Rooms were clean and service was good. Definitely will stay again."

"The location is very good, right next to the southernmost scenic spot. The public viewing facilities in the hotel are also readily available, but personally I recommend not to choose those expensive ocean view rooms when booking, because the good views are in the public facilities The view of the room is average, so it is not necessary and the price will be much worse."

"La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a ”destination fee,” which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this ”destination” hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!"

"Location: Very good, walking distance to everything in Key West. Service: Thanks for providing early check-in in hot weather. The second time I went to the counter, the waiter could call out my last name. facility: The bed set was very clean and pleasant, the best bed I've slept in since travelling for a month. The bedside clock was so annoying that I had to unplug the battery and put it back on when I checked out. There is a front yard, but the room is very small, and there is no place to spread the 26-inch suitcase. Since it is the first floor of the bungalow, there are inevitably all kinds of insects in the room. Living in room #84 in the second district, next to the swimming pool is inevitably a bit lively at night. The occupants of room 85 next door are quite noisy watching TV all day. Soundproofing is not very good, although not entirely the hotel's problem. Food: Breakfast was better than average."

"Overall it was good, the service was good, the front desk staff was very patient, and introduced the various facilities and opening hours carefully and in detail at the beginning. The supplies in the room were also very complete, and the toiletries were all L'Occitane."

"This time the departmental group went to Dujiangyan, and then chose this newly opened Hampton by Hilton hotel. The location of the hotel is very good. Chengdu has been driving for over an hour. The location is in Dujiangyan City. It is close to some must-see attractions, such as Nanqiao and Yulei Mountain Park. There are also a lot of food nearby, hot pot restaurants, barbecue. The room was unexpectedly comfortable and warm. The check-in efficiency at the front desk is also good, and there are three breakfast options to be delivered to the room during yq, which is very intimate. The price / performance ratio is also very high. I will still choose this place when I bring my family over next time ~"

"I chose the hotel instead of one in Key West because it offers a shuttle service to the center and has a larger pool. However, it was fully booked on our evening. We had to wait 2 hours and let 3 buses go. The shuttle back was just as full. We walked the long way back to the meeting point and then it left right in front of us without us. So if you're only staying 1-2 days, you're out of luck. The room was ultra dark but large. You can hear the planes very clearly during the day, and directly. They're big planes and they fly every 20 minutes. Otherwise, it's OK. Don't expect much from the breakfast, coffee is available all day in the lobby"

"Hotel was clean and staff was friendly. Hotel took necessary precautions due to Covid, including no housekeeping during our visit. However, the front desk staff communicated by text to ensure we had no needs during our stay. They were very responsive to our texts as well."

"Fantastic stay. Levi at front desk was so accommodating. Showed me two available rooms and let me choose. Actually walked with me to the rooms. We weekend in the Keys every couple months,and it’s been a long time since we’ve encountered such friendly service. Kudos to Levi.  It was our first time staying at the Pier House. We will definitely be back. Thank You Pier House. We had a great time."

"The hotel atmosphere and facilities were overall very pleasing. The hotel shuttle bus to Key West downtown runs every hour, and there were various additional facilities such as kayaking, paddling, bicycle activities, and yoga classes, which was nice. The activity staff were all friendly, so the kids had a great time doing the activities. The swimming pool and children's playground were also great. The atmosphere of the restaurant and bar in the hotel and the price were good. The staff were also very friendly. However, the check-in was very late because it was the peak season of Christmas. However, I was very upset by the attitude of the front desk staff. I tried to understand that the check-in was late (I had to wait 1 hour and 10 minutes based on the check-in time...), but they assigned me a completely different room instead of the one I had reserved. When I called to say that the room was assigned incorrectly, they just told me to come back to the front desk and change the room key card. Without even a word of apology. Because the check-in was late, I rested a little in the room, and my schedule for sightseeing was all messed up.. There was no place to rest while waiting, so I went sightseeing and checked in once, and since they let me check in late, I visited the front desk twice to get the room key.. I went to the front desk a third time to exchange the room key because the room was assigned incorrectly.. I was so tired, both physically and mentally.. I just thought that this was the kind of service they had, but they were busy, so what could they do? When I told them that I was upset with their service, they finally apologized. Except for the front desk staff, the other staff members were so kind that I just let it go, but I think the staff members at the front desk are the face of the hotel. It's definitely a good hotel, but the front desk staff's service was the worst of all the places I've been to. I think this definitely needs to be improved."