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The broken floor lamp in our room was removed and never replaced. When I inquired, the front desk staff on duty that day casually dismissed my concern, claiming not all rooms had floor lamps. Fortunately, I'd stayed here before. And not taking their word for it, I checked other rooms being cleaned and even confirmed with the cleaning staff that every room is indeed supposed to have one. This level of service was truly disappointing! Given that this floor lamp is the room's primary light source, the room was very dark without it. We decided then to approach a different front desk staff member the following day. Then there was the bedding. I couldn't tell if housekeeping hadn't changed the sheets or if they simply looked that way, but they appeared slept in and even had hairs on them. We only discovered this late at night when preparing for bed, as we hadn't pulled back the covers upon check-in. Given the late hour, we simply took photos as evidence (first three pictures). The next day, we reported these issues to the front desk. The lady on duty apologized sincerely and assured us the sheets would be changed as soon as the cleaning staff arrived, also promising to replace the missing floor lamp. We thought all issues had been perfectly resolved. To our horror, that evening, upon returning to the hotel and pulling back the covers, we were greeted by a sticky, gooey mess. It looked like a used band-aid that hadn't been removed from the sheet before washing, resulting in a sticky, clumpy residue (last picture). It was so disgusting that we quickly wrapped it in tissue paper and removed it. But at that point, we were beyond complaining and frankly, had no energy left to report it to the front desk again. We just let it go. Honestly, despite these frustrating incidents, the hotel itself does have its good points. The location is excellent, within walking distance to CMU, and it has a small kitchenette for simple cooking. I truly hope they can improve and offer a better experience in the future.

The hotel is relatively quiet and includes breakfast, which is collected at ten o'clock. The room is large, with refrigerator and microwave. Please note that the hotel does not provide mineral water. The service is generally good.

The hotel was very clean except the shower area which had a bit of soap residue and was slightly slippery. The free breakfast was great with all you can drink coffee and fruit juices, with hot items including sausage eggs and pancake. The gym and pool was not heavily utilized and provided good privacy during my stay.

This place was extremely clean, had many amenities such as complimentary designer toiletries, tea bottle opener, wine glasses and of course the clawfoot bathtub. One would say it was easy to forget this unit even had a rain tile large walk in shower. The only down side I would say, the hotel does not have a front desk so everything is all virtual, a little different than the traditional check in, however if I would have read prior to booking the process would have been extremely painless. The supper staff over the phone were tremendously helpful.

The room was clean Huy there was a used coffee pod on the counter when I entered the room. I was able to report it but didn’t anymore bother to change rooms since the hotel was full.

The room was very comfortable, especially the supporting kitchen facilities helped us to eat for 9 nights. The service is in place, the waiter will ask if the room needs to be cleaned every day.

The first hotel we stayed at after arriving at Pitt's was located by the river, within walking distance of the nearby bridge, which was quite nice. The hotel's elevator was very old, practically an antique.

This is our second stay at a hotel under the same brand, but in a different city. The front desk staff today were very welcoming. The room was spacious enough for our family of five, clean and tidy, and the water pressure was excellent. The location is convenient for getting around, and the service was warm. Overall, this hotel provided a great experience for my family! 👍

The best was so comfy I did not want to leave. Centrally located between the football and baseball stadium. Lots of food choices nearby and the continental breakfast was great.

The staff were all very friendly and knowledgeable. The continental breakfast was decent, but not great. The location is fantastic if you're in town for a ballgame. However, my room was at the very north end of the hotel near the highway and the road noises at night was pretty bad/loud due to the elevated roadway. The reason for my terrible rating on cleanliness is that when I turned down my sheets, I had black flecks of something all in my sheets, as well as a long dark hair under the top sheet I could see. Additionally, I had some sort of dead bug on my side table. It looked like potentially a bed bug, so I didn't get much sleep the only night I was there. I'd recommend this hotel to stay at with a few caveats of asking for a room on the south end of the hotel as well as checking your sheets as soon as you get into your room.