Featured facilities: Business center, Gym, Laundry service (on-site)
Good
40 reviews
7.8/10
1 night
From €71
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9.3/10
Great
AAnonymous UserWe were arriving at Toronto Airport at around mid-night time and decided to stay near the hotel before heading to downtown.
The hotel room is comfortable, and the variety of food at the breakfast counter is good.
Just a friendly reminder for travelers, please call the hotel for the shuttle service. We standed at the airport for half an hour, and realized that we need to call the hotel to arrange the transportations instead.
DdavidWe enjoy the hotel and restaurant. The rooms are exceptionally clean and spacious. The people working there make you feel comfortable and provide the best service I have ever seen. I would like to give special mention to Edward who works at the dining room. This is our favorite place to eat. The food is excellent as well as the service.We have made this hotel our stop place when we need to visit the city.
GGuest UserVery clean & nice hotel. The floor was super quiet and peaceful as well. The pool was great to enjoy during the summer heat. The stay were very friendly and super accommodating. Lots of restaurants and shops close by to grab all your essentials.
JJemelWe were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
MMister StephenI really enjoyed my stay here so extended it for another day. This hotel has great front desk staff that answer all questions and put me at ease. It has the perfect location for a quick exit, being beside the airport. The restaurant food is delicious. The room I stayed in was clean with airport views. It was quiet and extremely effective at keeping the light out for a great sleep.
GGuest UserAlthough I prefer when airport hotels are actually in the airport, I guess that's not how it usually works. This place did what it was for, though, and did it pretty efficiently, too. I had hurt my hand while hiking on my trip, and on my way out the woman behind the desk cleansed it and rewrapped it for me. Great service!
SShawn ZY1The room facilities are complete, and the two large beds are very comfortable. The hotel offers a free airport shuttle service, which usually arrives in about twenty minutes after a call in the evening. Breakfast is provided, with a limited but decent selection. This hotel offers convenient accommodation for travelers in transit.
GGuest UserI stayed for three days with my daughter for a mom and daughter trip. Appearance is beautiful and desk staff was nice and helpful but I don’t think the room we stayed is appropriate for guests who pay for it. I chose this place for a free parking and close to YYZ.
The room was incredibly small and structurally wrong for people to move inside the room. The washroom door fully didn’t open and the ceiling was very low so I had to be very careful not to bump my head to the ceiling. The room picture they posted on the website looked great and cozy but that isn’t important anymore if we can’t move around. One more, they had a wedding party on the second day and very loud music was on by 1 am and next day there was another party but it wasn’t that loud. You have to check if they have party guests during your staying before you book.
GGuest UserThe room is very large and spacious, the facilities and equipment are relatively new, and the overall feeling is good! The breakfast is also OK, but there are not many varieties.
MMissWow! I was absolutely blown away with this place. Not one complaint. The staff went above and beyond, specifically in regards to asking for help on how to best get to Budweiser Stage from the hotel. The front desk literally looked up and gave us a map with clear precise directions on where to drive to, where to park, what go train to take and all options available. Incredible help. This hotel should be a 5 star in my eyes. I will stay here anytime I go back.