Spa Hotels in Kobe

The room was quite spacious, and the massage chair was a pleasant surprise – very comfortable to use. The room introduction was quite detailed, and it was my first time experiencing a traditional Japanese onsen ryokan. The tatami mats were interesting, and I slept well. The entire hotel felt like a museum; despite its age, it had a lot of character. I felt like I got a deeper understanding of Japanese culture, which I really appreciated. The service, apart from being led to our room with traditional Japanese bows and the room introduction, was mostly self-service. However, this was my first time staying at a 'one night, two meals' ryokan, so I'm not sure if all onsens are like this. We also didn't have large luggage, just our bags, so maybe that's why we didn't notice any issues with luggage service. On a positive note, the front desk immediately knew which pair of shoes were ours when we checked out, which was good service. On the downside, the room's air conditioning unit was so well hidden that it took ages to find, and I was cold for quite a while. The phone either didn't work or I couldn't figure out how to use it. Also, we booked the private onsen from 8 PM to 9:30 PM. After relaxing for a bit, it was already close to 11 or 12. The public onsen closed from 12 AM to 1 AM, so we couldn't use it. We needed about 8 or 9 hours of sleep, and breakfast was scheduled for 9 AM. After breakfast, from 9:30 AM to 11 AM, the public onsen was closed. When we asked, the front desk informed us that check-out was strictly at 11 AM and we couldn't use the public onsen after checking out. So, we missed out on the public onsen, which was a real shame and couldn't be negotiated. In any five-star hotel in any country I've traveled to, it's usually possible to discuss using facilities after check-out. But it seems traditional onsen ryokans are all this rigid. While that might be how Japanese people are, for a hotel of this price, and for clearly inexperienced foreigners (we were even reminded we wore our kimonos the wrong way), when asking about meal times, couldn't they have kindly informed us that we needed to plan our breakfast, dinner, and onsen times accordingly? The food was light and flavorful. I don't eat seafood, and they were able to adjust the meals to my preferences. Communication two months prior was very responsive. However, for us, it was a bit too plain; Japanese people would probably love it. This was my first trip with my husband after giving birth, and I had been looking forward to the onsen part for a long time. I was very happy on the check-in day, but not being able to use the public onsen on the second day was still a big regret.

This was the kids' favorite hotel during our 15-day trip to Japan. The mountain scenery is beautiful, it's very quiet, and the air is fresh. We had a lot of fun making a fire, cooking, and having a BBQ together. The house is well-maintained, clean, refreshing, and warm enough. The staff are all very friendly and always provide timely assistance. The hotel's paid shuttle service can take you to some nearby attractions, which is also very convenient.

I won't dwell on the ambiance, as my particular room didn't have the issue of a slightly sagging mattress. However, after using the private onsen only twice and a short-haired woman washing her hair once, the bathroom drain clogged, with water pooling about 3 cm high. It almost overflowed into the cold sauna area. When I checked out and reported it, all I got was an apology. Additionally, there's a service point I don't quite understand: check-in was very warm and the refreshments came quickly, but after checking out, not even a glass of water was offered. The initial warmth quickly turned cold. I'm not sure if this is unique to this hotel or if all high-end hotels in Japan operate this way.

We took an express bus from Osaka to Arima Onsen Station. Upon arrival, the hotel shuttle was conveniently waiting right next to the station to take us to the hotel. The hotel is nestled halfway up the mountain, offering a very comfortable environment. Both the outdoor and indoor public baths feature the famous Kinsen (golden) and Ginsen (silver) hot springs. The hotel service was excellent, and the breakfast spread was abundant. We also pre-booked the Japanese-style dinner, which was delicious and highly recommended.

The front desk service is very good. The room is very good, the floor-to-ceiling corner window has a beautiful view outside the window, the room facilities are very new, the room facilities are very complete, the room coffee and the refrigerator are very rich, the drinks are full, very considerate. The shampoo, conditioner and body lotion are all Bulgari, the experience is very good. They also thoughtfully prepared men's and women's skin care travel packs, which is very attentive. I would like to especially praise the staff of Hiroko-san who has been serving us since we received them during our stay. They are very enthusiastic, very attentive and very nice. The experience brought to us during our stay was very comfortable and very good. I look forward to meeting Hiroko-san again next time I stay.

Food was great and Eri-san was very friendly and helpful. The room was really clean and love the private onsen with amazing view. I love how attentive Eri-san was as well, the timing in which the next meal came was impeccable, allowing me to enjoy the food thoroughly. Other ryokans I have stayed before (despite being more expensive), the breaks between the food served was very short and it felt like I was rushing to eat. The outdoor hotspring bath was great and perfect for people who cannot stand too high temperatures. Unfortunately, when we wanted to dip in Gekkoen's more traditional and older outdoor hotspring, it was being cleaned. Would love to try dipping in it the next time we visit again.

The hotel is not located near bus station and transportation is required to the hotel. If you cannot contact the hotel for the transfer (like our case) head on to the tourist information centre and they will help you to contact them for the transportation. Check in is strictly after 2pm, but they will offer to take your luggages to the hotel first while you explore around the Arima Onsen vicinity. Contact them again via information centre when you are ready to check in to the hotel. We were greeted by a lady that dressed up in kimono and guided us to the check in counter. The room is spacious and clean. The view is spectacular and you can hear the birds chirping here and there. The environment is totally pleasant and peaceful. The onsen is very therapeutic and our body feel rejuvenated after soaking. As we opt for room-in Kaiseki dinner, we are able to enjoy full privacy while eating the sumptuous course of dinner that serves by a friendly lady attending to us. In all, it is a great experience.

We stayed at Negiya Ryofukaku in Arima Onsen during the maple leaf season, opting for the West Wing's deluxe Japanese-Western mixed room with a mountain view. The hotel staff were incredibly attentive and thoughtful, making us feel truly comfortable. Looking out the window, the mountain was ablaze with vibrant red maple leaves, like a flowing oil painting—the scenery far exceeded our expectations. Upon check-out, the hotel even thoughtfully arranged a car to take us to Arima Station, which was incredibly convenient.

This hotel, nestled halfway up the mountain, offers a traditional Japanese ryokan experience with tatami mats, which was a wonderful experience. During the day, the empty bedroom has a table, and in the evening, the staff will help clear it away and set up the futons. After our hot spring bath, we could just lie down and relax. When there are fewer guests, it feels like you have the whole place to yourself. One morning, I went to the onsen early and had the entire pool to myself. It was amazing to just soak and gaze at the lush green mountains opposite. However, the soundproofing isn't great. Our room faced the hallway, so whether we'd be woken up in the morning seemed to depend entirely on the other guests' courtesy. But then again, breakfast starts quite early, and we were usually up for that anyway.

the hotel is well located, quiet, nice view, very easy access with free shuttle bus service the room is bigger than expected, can accommodate a group of 3-4 people the service is good, comfortable, and not overwhelming, however, NOT the most native / non-Japanese speaker friendly the onsen itself is the biggest selling point, it doesn't feel too crowded even though it's a shared with day-use customers, perhaps to do with off-peak season as well the restaurant and food is the biggest pleasant surprise to us, exquisite, yet filling; i especially like the porcelain used, well thought out with the dishes overall, five out of five experience