Spa Hotels in London

The peninsula is the peninsula, and there is nothing to say about the service. I booked the hotel according to the instructions and later asked if I was satisfied. The reply was that the hotel was quite big and although the room I was assigned was quite far away, everything else was very good.

Very good. The experience of staying here is very good in every aspect. I am very satisfied. I like it very much.

Our Couple Short Vacation here in UK was perfect-- hotel was the best starting point for first-timers like us! All walking distance to center of action and tourist sites-- Big Ben, Eye, Abbey, etc. Shops and restaurants are abundant-- all around is commercial high end location-- but so many affordable places to go too and really safe feel everywhere. The staffs are all helpful and pleasant. Currently under renovation so hopefully the place would even look more upgraded after the constructions. Price: Good Value: Good Location: Excellent Highly recommended 10/10 We will be back!

Hotel location is a big advantage the hotel itself is ok nothing more. The bar is quite expensive I thought. My room was compact and clean but had no desk to work from. Breakfast was decent. Would stay again if needed overall.

Hotel was great. From the moment you walk in it is clean comfortable and has a beautiful smell throughout. The rooms are spacious and the black out blinds cut out every bit of light for a perfect sleep. The staff are friendly and helpful especially so at the restaurant / bar. They have great deals (5 x peroni for £20) and the food for dinner is very nice. Breakfast was also varied and tasty. The gym is small but has everything for a good workout. Best thing about the hotel in my opinion was the spa / pool. Very relaxing to be able to lounge by the pool after using the sauna (which was a great temperature) and you are provided a robe and slippers to make it even more comfortable. The white company shower gels / shampoo and moisturiser are all very nice. Only negative is I think they have been watered down a bit. Overall great!

The concierge was very friendly, the rooms were clean and well kept. The location was perfect.

The air conditioning is sufficient and the bed is very comfortable. The room is small but the location is great. The front desk service is very professional. I don't eat breakfast at the hotel. The front desk recommends a coffee shop.

I was looking forward to the stay. However when I arrived on Thursday, 16th May around 9:00PM I was told by both receptionists that I had two rooms booked when only one was booked. I booked twice through another party and cancelled both and showed this to them on the app, clearly showing cancellations. They weren't really interested and said it was not their problem but mine! The said that I would be charged a no-show fee after midnight for the room, which would be about £300. I told them several times that I had proof of cancellation but they did not accept this. The told me to call the agents myself and sort it out. I had to send a message and call the agents at this time of night. Fortunately the agency was extremely helpful and said emails had been sent to the property indicating the cancellations and not to worry (unlike the two girls at reception). They then promised to contact the hotel directly and inform them. About 20 mins after sorting it out, the duty manager called me and said that it was sorted, I told them I had already sorted it myself after being told to by those two girls at reception. So it looked like the oversight was the hotel itself, not me, nor the agency. The agency also tried to call them to speak about the issue but nobody picked up the phone, even though there were two on duty and it was quiet. NOT the nicest or friendliest welcome to a hotel at all!! Aside from this, the room had a great view from the 25th floor, bed was not very comfortable and small. Staff were mostly nice, but some were miserable. All the other reception staff we spoke to were lovely. Breakfast was alright. Best thing about the hotel is the views really. I think if I hadn't had such an uncaring welcome, it wouldn't have tarnished my overall view.

Amazing bed, comfiest I've ever slept in! Black out curtains too for the most amazing sleep. Reception kindly saw my mobility impairment and changed my room to an accessible one. Room included some water, espresso pods and shortbread, and dressing gowns and slippers. Gorgeous view.

The room facilities are indeed high-end and exquisite, and the bed is very comfortable The location is also very good. It is the most satisfactory one among the three hotels we stayed in (The Shard, Bulgari, and Mandarin). However, the service feels not as warm and sincere as Wenhua