To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(1554)
Positive reviews(1501)
Reviews with photos/video(318)
Convenient for shopping(144)
Easy to get around(129)
Delicious breakfast(107)
Average sound insulation(35)
Close to metro(29)
Perfect for business trips(28)
Delicious buffet(12)
Awesome gym(11)
Negative reviews(53)
Travel open our eyes and minds
Deluxe Twin Room
Stayed in Jan 2025
Family
31 review
4.5/5
Great
Posted on Feb 28, 2025
Service superb ( thanks ) .
Breakfast still have room of improvement .
Willy Jong
Deluxe King Room
Stayed in Dec 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Room is clean and tidy, amenities are great and more than sufficient. Location is great too
Susan
Deluxe King Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 1, 2025
Super convenient location for shopping and eating. Very clean room, friendly staff, festive decorations.
Anonymous User
Deluxe King Room
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 28, 2024
Very professional but still caring service. Staff are prompt to your needs. Room is spacious and got a contemporary touch. Considered a smart room as it automatically turns on and off the electricity whenever we are out. Gym is very spacious and has a lot of machines/weight. Yoga studio is available as well. Pool is rather small. Check-in and out is hassle-free. Breakfast is superb with a lot of choices. Will definitely be back.
Anonymous User
Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Dec 7, 2024
Breakfast is not as expected. Choices more towards western style. Room is clean. Water for shower is not strong. Staff is friendly and service is fast.
thegroovytune
Deluxe King Room
Stayed in Oct 2024
Couples
3 review
4.0/5
Very Good
Posted on Nov 27, 2024
Situated right at the heart of Orchard Road, the hotel location is prime and the overall experience was pretty standard, what you'd expect from a major hotel chain in Hilton. The hotel amenities were adequate, not the nicest swimming pool I've seen for sure, and the guest service standards, quite frankly, were a little underwhelming. Room service was a little disappointing, one of the days they threw my slippers and left me with no new slippers, quite a pain, you'd have expected some serious 5-star attention to details. I'm a Singaporean who travels a fair bit, I'll only pay the extras purely for the location, near the MRT and everywhere else. And that's about it.
c_meng
Deluxe King Room
Stayed in Nov 2024
Couples
2 review
3.5/5
Posted on Dec 10, 2024
Should improve the front desk service
Poor sound proof
Clean and comfortable
Vendy Rao
Deluxe King Room
Stayed in Sep 2024
Couples
15 review
4.0/5
Very Good
Posted on Dec 21, 2024
such a nice place to have a staycation. friendly staffs and no complain. the only things to improve is the room service. lack of selections
Anonymous User
Deluxe King Room
Stayed in Nov 2024
Family
9 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Superb service! Great location! Will come back to stay again
Fazly M.
Deluxe Twin Room With City View
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Room is clean, servicenis met, spacious. Room is modern and up to date. Location is good
Pepsi0531
Deluxe King Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Close to Orchard, walking distance to MRT with lots of food options nearby
Darshan shamsundar
Premium Twin Room
Stayed in Sep 2024
Business travelers
24 review
2.7/5
Posted on Oct 25, 2024
By mistake i book twin
In trip.com same rate for king
Hotel pressure to me to pay 15sgd
Anonymous User
Deluxe King Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 1, 2024
It was a really great experience, and my first time stay with Hilton. I have been upgraded to category room and the room was amazing and functional. I would. I’ve never try breakfast here, but I will return again for breakfast next time. 😊