NH Collection Colombo Reviews

Response from Property: Dear eugenioThank you for taking the time to share your feedback. We’re deeply sorry to hear about the issues you experienced during your stay, as this falls far short of the high standards we aim to provide.Your concerns about the room maintenance, curtains, and the condition of the steam room and spa are being taken very seriously. Rest assured, we will investigate and address these matters immediately to prevent similar occurrences.We appreciate your kind words regarding our location and room cleanliness but regret that breakfast did not meet your expectations. Your comments have been shared with our team to ensure improvements are made.We sincerely apologize for the disappointment caused and hope you might consider giving us another chance to provide the exceptional experience you deserve.Warm regards,Tharun De Silva

Response from Property: hank you for your feedback! We’re glad you had a good experience and look forward to welcoming you back soon. Warm regards, Tharun De Silva

Response from Property: Dear Guest Thank you for your lovely review! We are delighted to hear that you had an excellent stay and found it both comfortable and luxurious. It’s wonderful to know that you enjoyed our breakfast – we strive to make it a highlight of your experience.We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay.Warm regards,Tharun De Silva

Response from Property: Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our service timely and that you enjoyed the friendliness of our staff. It’s also great to know that you had a relaxing time at our pool area!While our location may not be in close proximity to some tourist sites, we’re glad you found the nearby amenities, like the pharmacy and market, convenient. We aim to offer our guests a comfortable and enjoyable stay, and we’re happy to hear that we were able to provide that for you.We appreciate your feedback and hope to welcome you back on your next visit to the area.Warm regards,Tharun De Silva

Response from Property: Dear Aleksei ZobovThank you for taking the time to share your experience. We’re delighted to hear that you enjoyed the rooftop swimming pool and jacuzzi—it's truly one of our standout features!However, we’re sorry to learn about the issues with the plumbing in your shower. Please accept our apologies for the inconvenience this may have caused. Your feedback has been shared with our maintenance team to ensure the issue is addressed promptly.We appreciate your comments and hope to welcome you back for an even better stay in the future.Warm regards,Tharun De Silva

Response from Property: Dear Guest Thank you for sharing your feedback following your recent stay with us during the festive season. We're delighted to hear that you enjoyed our excellent location, buffet breakfast, and the stunning rooftop view. It’s wonderful to know that our staff's dedication to providing excellent service left a positive impression on you.We appreciate your comments regarding the cleanliness of our common areas, particularly the elevators. Your feedback has been shared with our housekeeping team to ensure these areas receive the attention they require to meet the high standards we strive for.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Tharun De sILVA

Response from Property: Thank you for your feedback! We’re glad to hear that you had a good experience during your stay. Your satisfaction is important to us, and we hope to welcome you back soon!Warm regardsTharun De Silva

Response from Property: Thank you so much for your wonderful review! We are thrilled to hear that you loved your stay with us. It’s especially heartening to know that our team’s humble and helpful service made a positive impact on your experience.We take pride in ensuring every guest feels cared for, and your kind words will certainly motivate our staff to continue delivering excellent service.We hope to welcome you back for another memorable stay soon!Warm regards,Tharun De Silva

Response from Property: Thank you for your feedback! We’re glad to hear that you had a good experience during your stay. Your satisfaction is important to us, and we hope to welcome you back soon!Warm regards,Tharun De Silva

Response from Property: Thank you for your feedback! We’re glad to hear that you had a good experience during your stay. Your satisfaction is important to us, and we hope to welcome you back soon!Warm regardsTharun De Silva

Response from Property: Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you had during your stay. This is not reflective of the standards we strive to uphold, and we regret that we fell short in meeting your expectations.We take all feedback very seriously and will address your concerns regarding cleanliness and service with our team to ensure such issues are rectified moving forward. Regarding your comments on cultural interactions, we deeply value the diversity and warmth of our Sri Lankan staff and community, and we are sorry if this was not your experience.Your input is invaluable in helping us improve, and we hope you would consider giving us another chance to provide a better experience in the future.Warm regards,Tharun De Silva

Response from Property: Thank you for your fantastic review! We’re thrilled to hear that you found our hotel to be an excellent value and enjoyed our breakfast offerings. Our team works hard to provide a variety of delicious options to start the day right, and your feedback confirms our efforts.We appreciate your support and hope to welcome you back for another great stay soon!Warm regards,Tharun De Silva

Response from Property: Dear Dragonshean. Thank you so much for taking the time to share your wonderful feedback. We are delighted that you enjoyed your experience with us! We look forward to having you back with us soon. We will pass on your lovely feedback to the team.

Response from Property: Thank you for taking the time to share your feedback with us. We sincerely apologize that your room did not meet your expectations in terms of size and cleanliness. This is certainly not the experience we aim to provide our guests.We also understand your concerns regarding the location, and we appreciate your insights as they help us improve. Your feedback will be shared with our team to address these issues.We hope you might consider giving us another chance in the future to provide you with a more enjoyable stay.Warm regards,Tharun De Silva