"The room is clean and the staff are nice, friendly and helpful. We had a good time to stay there."

"I recently stayed at Royal Sarovar Portico, Siliguri, and overall had a very pleasant experience. A special mention goes to the restaurant team, especially Smriti, Kanchan, and Sadna, who were truly outstanding. Their hospitality, attentiveness, and willingness to assist made a significant difference to my stay. The service provided by them was top-notch, and they consistently went the extra mile to ensure guests were comfortable and well taken care of. Their professionalism and warm approach deserve appreciation. The hotel offers a comfortable stay, good food, and a welcoming atmosphere. The staff members I interacted with were courteous and helpful throughout my visit. There are a few areas where the hotel can further enhance the guest experience: * Room freshness and odor control can be improved. * Pillow cover cleanliness could be given more attention. * Mattress quality may benefit from an upgrade for better sleeping comfort. * Some old stain marks visible in room corners and certain areas of the property could be addressed as part of routine maintenance. These are relatively minor observations and did not significantly impact my overall experience. With attention to these aspects, the hotel can further elevate its standards. Overall, I had a pleasant stay and would like to thank the team, especially Smriti, Kanchan, and Sadna, for their exceptional service and hospitality. I look forward to visiting again."

"Location is perfect on way to sevoke, with a mountain view rooms, staff were very friendly and responsive. Rooms are toilet were clean. Top it all they served a mouth watering buffet breakfast (all veg). My stay was sort but memorable only possible because of friendly and warm hospitality shown by the staff like Mohasin and his team."

"Nice stay, awesome experience, enjoyed lavish breakfast, calm behaviour of hotel staff, specially restaurent attendent sanjana's behave is very cool."

"I stayed for a night and I literally had to wait and give 3-4 reminders for simple things such as food menu, dental kit etc.. and despite of giving several reminders… the items which I requested for never arrived…. I could not even order some food in the room in the evening as I was not provided with the menu even after giving 3 reminders.. and later on after almost half an hour, the food menu arrives when it was already too late as we had decided to eat outside only… staff needs training, lots of miscommunications happening between them… staffs should know the fact that morning time is very cruicial for all the guests.. hot water, towels, dental kit all of the bathroom ammenities should be on point.. I asked for a dental kit in the morning as I had to get fresh and check out.. the information I recieved from the reception was “We do not provide dental kit in deluxe rooms” which I agreed to and also told them that I’ll pay if it is chargable. They agreed to provide me one dental kit on a chargable basis which again never arrived… Small things like these matter a lot… Very unsatisfied with the service…."

"we visited this place for the second time this week solely because of the breakfast buffet and the great hospitality. chef deepak is killing it🔥 you will genuinely not ever regret making a booking here. the entire staff , especially sunny was also so sweet…"

"The hotel is very comfortable and it has an excellent but dry restaurant. It is possibly the best hotel around and staff are friendly with very good English. The one issue is for anyone wanting to use it as a transit point to and from Darjeeling is the cost of a cab to the railway station is exorbitant- coming from the airport which is 3 times the distance is almost half the price!!!"

"Excellent hospitality at Encore Hotel! The staff was courteous and attentive throughout our stay. A special thanks to Nidhi gre for her outstanding service, warm attitude, and prompt assistance. She went above and beyond to ensure we had a pleasant experience. Looking forward to visiting again🌷"

"Staff was nice and room are good perfect place for hanging out their snacks also pretty good i love the the stay and everything is nice and meaintend"