Sapa Hotels with Airport Shuttle

"I seldom write negative reviews. Unfortunately, I have to do so this time. This hotel markets itself as 4-star, but 3.5-star is probably more appropriate. I booked a Family Room for 2 nights, and it felt like the family room hasn't been occupied for extended period. When we checked in, (1) TV was not working, (2) safe was faulty and couldn't be locked, (3) lamp by the bed was not working, (4) fridge was barely cold (staff explained that the power is weak. But the fridge was room temperature throughout our stay), and (5) the wardrobe door cannot be closed properly; the light from the wardrobe was kinda annoying at night when the lights were off. The family room has no window and the restroom has a musty smell. During our first night (April 2), we asked for an ice bucket at the reception - we collected it physically from a male staff who was on duty and who was visibly upset and was moderately shouting at guests who called the reception. Overall, the location is great. Staff (esp Mr Thomas) tried their best to fix the problems in our room. I walked past the other rooms facing the city and they looked more pleasant than the family room. However, I would advise AGAINST booking the family room (which is the most expensive room type). Again, I don't think it's a 4-star hotel, though the staff are commendable. I think the management should do something to rectify this problem as there are several negative reviews on the same observations. Thank you."

"The owner speaks English and was very accommodating, even though he was away, he gave instructions to his brother to help with the check in ahead of time. The place has a great view, overlooking the rice fields. You have to go down some stairs from the main road, so may not be great for people with a lot of heavy luggage.The sign to the hotel is small and easy to miss but it's marked on goodle maps, so the drivers can still find it. The bathroom is shared, so it's a little dirty. The room had clean bedsheets, clean towels and complementary toiletries. Which was especially helpful because I forgot my hairbrush and they provided a little comb, a toothbrush with toothpaste and some disposable packages of shower gel. Was very happy with my stay."

"The hotel had friendly and accommodating staff. Check in was very easy. Rooms were clean and maintained well. Breakfast was ok but could use more variety. What we loved most about the hotel is the location. It was far from the noisy and busy area but also close enough that we could walk to the center without taking a grab/taxi. Area was quiet and near the lake which made walking around fun and easy. Would definitely recommend this especially for families."

"Good service attitude"