Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.7
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(3023)
Positive reviews(2999)
Reviews with photos/video(328)
Easy to get around(444)
Friendly front desk staff(291)
Delicious breakfast(257)
Close to metro(234)
Quiet & comfortable(148)
Perfect for business trips(104)
Good sound insulation(79)
Nice elevator(26)
Negative reviews(24)
Guest User
Superior Room (2 Beds)
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 18, 2025
The hotel was amazing, the girls from the front desk were excellent especially kenay, i total recommend this hotel
Response from Property: The best journey is to find a long-lost feeling in Atour. Among thousands of people, we are glad to meet you, not a step earlier or later. Only when we miss you can we meet you again. Fate is like that, not too early or too late, but just right. Because of professionalism, we are excellent. Atour is also growing, hoping to provide customers with more perfect services. You will not only have a sweet sleep, the leisure of afternoon tea and books, but also a small surprise and a small touch brought by Atour, a slight look back at time, and a warmth for the soul.
Guest User
Superior Double Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 10, 2025
Though the reception staff doesn’t speak English, the way the staff treats customers is way better than I expected(I’m from Japan so I’m used to good service but I was surprised at their hospitality).
Upon checking in they gave me hot tea and check in process was faster than 5 star hotel in China. The room was clean and has enough amenities. The fridge in the room had a bunch of water bottles, and even snacks which were free. They also have free laundry service, you just put your laundry in the basket and next day you wake up with your laundry washed and hung on the doorknob. When I left the hotel they even gave me a small gift and a water bottle.Overall I was very satisfied with the hotel, and would highly recommend this hotel.
Response from Property: The best journey is to find a long-lost feeling in Atour. Among thousands of people, we are glad to meet you, not a step earlier or later. Only when we miss you can we meet you again. Fate is like that, not too early or too late, but just right. Because of professionalism, we are excellent. Atour is also growing, hoping to provide customers with more perfect services. You will not only have a sweet sleep, the leisure of afternoon tea and books, but also a small surprise and a small touch brought by Atour, a slight look back at time, and a warmth for the soul.
SL explore
Elegant Queen Room
Stayed in Jan 2025
Traveling with friends
17 review
10/10
Outstanding
Posted on Feb 22, 2025
A good stay in atour hotel with a comfortable beds and convenient location.
Response from Property: Dear Duoyou: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. The hotel strives to continuously improve and create a warm and comfortable living environment for guests, so that guests can feel at home. We look forward to meeting you next time!!!
Guest User
Executive Room (2 Beds)
Stayed in Dec 2024
Family
2 review
10/10
Outstanding
Posted on Jan 19, 2025
The crew is always cheerful and helpful. That’s why I come back to stay for another trip
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. The hotel strives to continuously improve and create a warm and comfortable living environment for guests, so that guests can feel at home. We look forward to meeting you next time!!!
FokW
Elegant Queen Room
Stayed in Apr 2025
Family
1 review
9.0/10
Great
Posted on May 10, 2025
Very tidy
Response from Property: 感謝您對亞朵酒店的⽀持與厚愛!雖然隔着屏幕卻依然能夠感受到絲絲温暖,衹因您給予我們的⽀持與肯定。不斷追求卓越是我們的服務⽬標,⽤⼼做事和⽤情服務是我們的宗旨。當我們⽤優質服務打動您的同時,也是對我們最好的⿎勵。
Guest User
Executive Room (2 Beds)
Stayed in Jul 2025
Family
9 review
10/10
Outstanding
Posted on Aug 17, 2025
Service is great and location is really convenient. Definitely recommend.
Response from Property: 簡單的喜歡最長遠,平凡的陪伴最心安,懂您的人最温暖,朵兒努力的想成為最懂您的人,您的讚揚比冬天的太陽還温暖人心,不管風裡還是雨裏朵兒一直都在等着您,記得回來喲~
Shuk Man Jeans
Superior Double Room
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 20, 2025
Nice stay
Response from Property: 得您如此好評,朵⼉們再⾟苦也覺得幸福開⼼。⼩主聲聲的讚美真是讓⼈熱⾎澎湃,久久沉浸…^_^。感恩親的分享,與您的選擇。酒店⼩夥伴們絕不負眾望,致⼒將最優質的服務於每⼀位尊貴的客⼈。寂夜載我誠摯祝願,祝您生活愉快!
vallll
Superior Double Room
Stayed in Jun 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on Jul 27, 2025
the staff were very helpful - lots of food around and great value for money
Response from Property: 感謝您選擇入住我們酒店,順一抹秋風,滋潤您那燦爛的笑臉;送一縷温暖,拂去您那奔波的疲倦;開一眼清泉,為您送去快樂的甘甜。願我們的祝福能成為您生活裏一道最值得珍藏的關懷,讓您有如清風拂面般的舒爽!期待您的再次光臨,祝您生活愉快~
Imran Banne
Superior Double Room
Stayed in Apr 2025
Business traveler
2 review
10/10
Outstanding
Posted on May 10, 2025
The hotel is very clean ,staff is very cordial & polite , they helped us alot in everything even though they did not speak English ..thank u guys for making our trip comfortable ..
Response from Property: ⼀字⼀句的讀完您的反饋,朵⼉⼼中萬分狂喜,就好像千⾥⻢等待已久終於遇上了 欣賞它的伯樂!從您的字⾥⾏間朵⼉看出您和您的家⼈⼀定是温暖且⼼思細膩的⼈ ,我 們把最好的東⻄都⽤在了您的使⽤感受上 ,温馨、實在卻不浮華,您和家⼈的感受以及滿意就是對我們最⼤的肯定!我們會繼續努⼒!亞朵,旅途中的家,我們相約下次哦~~
Tesa
Superior Double Room
Stayed in Nov 2024
Business traveler
7 review
10/10
Outstanding
Posted on Jan 19, 2025
The hotel was clean, very professional staff at the reception
Response from Property: Dear guest, hearing your recognition of our hotel is a kind of affirmation to us. We will improve the shortcomings and we look forward to your visit again.
lauatk
Elegant Queen Room
Stayed in Sep 2024
Couple
62 review
9.0/10
Great
Posted on Oct 3, 2024
The hotel is well located right next to the metro station, in a convenient part of Shenzhen. Unfortunately when we arrived, although the late night porridge was still open, there was no food left. The room was comfortable but there was a slight smell in the corridors and the breakfast wasn’t as varied as it has been in other Atour hotels. The service from the staff at reception was attentive and friendly.
Response from Property: Dear Daduo fans, I failed to take good care of you. This is my fault. I feel ashamed and sincerely apologize to you! The elegant king-size bed room is the basic room type of this hotel. This room type is located at the back and is not considered the last room. I will do my best to improve it immediately. I also implore you to give me another chance so that I can make up for it. I hope to create more beautiful things for you~
viviangan
Superior Room (2 Beds)
Stayed in Feb 2025
Traveling with friends
1 review
8.0/10
Very Good
Posted on Mar 19, 2025
staffs friendly, order delivery robot will directly send up to your room.
Response from Property: Dear customer, first of all, thank you very much for your valuable evaluation of our hotel! We are very happy to hear that you are satisfied with the friendly attitude of our staff and the convenient delivery service. Your satisfaction is our greatest motivation. We are well aware that friendly service attitude and efficient service process are essential to your stay experience. Your feedback makes us more convinced that we have been working hard to provide the most warm and convenient accommodation environment. The "order delivery robot directly delivered to the room" mentioned in your experience is specially designed by us to improve service efficiency. We hope that you can feel the convenience brought by technology while enjoying the food. Thank you again for your support and trust. We promise to continue to work hard to provide you with better services. If you have any suggestions or needs in your future stay, please feel free to contact us and we will serve you wholeheartedly. I wish you a happy life and look forward to working with you again to create beautiful memories.
Jiayong Cathin
Superior Room (2 Beds)
Stayed in Feb 2025
Traveling with friends
3 review
9.5/10
Amazing
Posted on Mar 27, 2025
Clean with good quality
Comfortable bed
Good bathing facilities
Quiet
Response from Property: 親愛的小主:您好!有時幸福衹是一種感覺,衹要用心感受,它時刻縈繞在我們身邊,記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分享喜悦,感謝您對我們的喜愛,因為有您,我們是幸福的!一直以來的支持,感謝您對我們的關愛!針對您提出的問題,我們會積極改進,期待您下次回家我們會得到您滿意的5分好評哦!
Guest User
Superior Room (2 Beds)
Stayed in Oct 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Nov 11, 2024
I really really like this hotel, I Definitely recommend it and Definitely will be my first choice ever when I come to Shenzhen city in the future.
Response from Property: 遇見你的時候,月光温柔,晚風清涼,空氣鍾流淌着蜜香,所有的星星都落在我的頭頂上,而你在我的心尖尖上
Guest User
Executive Room (2 Beds)
Stayed in Sep 2024
Solo traveler
3 review
10/10
Outstanding
Posted on Oct 8, 2024
This hotel is very good. I will come back.小靈通is very friendly and helped us a lot
Response from Property: “如約而至”是個多美好的詞,等的辛苦,確從不辜負!我們秉承着用户第一的原則,不斷努力,希望能夠給您在鬧市之中享有一片寧靜