Mercure Bangkok Sukhumvit 24 Reviews

Name: Mercure Bangkok Sukhumvit 24
Address: 5, 1 Sukhumvit Road, Khlong Toei, Bangkok, 10110, Thailand, 5, 1 Sukhumvit Road, Overseas, Thailand
Rating: 9.1

Mercure Bangkok Sukhumvit 24

5, 1 Sukhumvit Road, Khlong Toei, Bangkok, 10110, ThailandSee Hotel Details

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Rooms and Guests

Guest Reviews

9.1/10

Great

1441 review

Verified reviews

Location9.5

Amenities8.6

Service9.1

Cleanliness9.2

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All reviews(1441)

Positive reviews(1415)

Reviews with photos/video(464)

Near shopping area(227)

Convenient for shopping(218)

Clean pool(131)

Great swimming pool(131)

Would stay again(45)

Has an infinity pool(42)

Toiletries were average(27)

Good views(15)

Negative reviews(26)

JLo853

Superior King Room with City View

Stayed in Jul 2025

Couple

18 review

9.5/10

Amazing

Posted on Aug 20, 2025

Or stay in this hotel is quite decent, the overall service and quantity is good. Location is quite convenient, close to BTS, breakfast buffet is not bad, but a decent view . Thank you again for the birthday treats .

Response from Property: Dear Valued Guest,We truly appreciate your kind feedback and are delighted to know you enjoyed your stay at Mercure Bangkok Sukhumvit 24. Your words inspire our team to keep delivering memorable experiences. We look forward to welcoming you back again soon.Best regards,Mercure Bangkok Sukhumvit 24

YYLW

Superior King Room with City View

Stayed in Jul 2025

Traveling with friends

17 review

8.5/10

Very Good

Posted on Aug 16, 2025

This was my second time staying at this hotel. The hotel is perfectly located in Sukhumvit Soi 24 with 5 min walk to Prong Phom station and the Emquartier. One thing that I have to mention is that the hotel have not cleared the rubbish bin in the toilet for three days. Also the cleaning lady has not cleaned the table and wash the cutlery.

Guest User

Superior King Room with City View

Stayed in Jul 2025

Couple

1 review

7.5/10

Posted on Aug 13, 2025

Clean albeit basic room, friendly staff and convenient location walking distance to the Emdistrict

Amberjai

Superior King Room with City View

Stayed in Jul 2025

Couple

16 review

10/10

Outstanding

Posted on Aug 13, 2025

This is my 5th visit since 2023. - 1 minute walking distance to BTS Phrom Phong Station - 7-11 just next to the hotel - Good value for the money These are the main reasons of choosing Mercure Bangkok Sukhumvit 24 again and again! Also, most of the staffs are professional (accept 1 at Concierge) Would consider booing a suite for next time visit.

Guest User

Superior King Room with City View

Stayed in Jun 2025

Solo traveler

52 review

9.0/10

Great

Posted on Jul 29, 2025

Pool is quite small. Service is pretty good and fast. Great rain shower with good water pressure. Walls are super thin though. Give it a knock and you’ll realize it’s literally made of wood. A weird smell coming from the drain in the shower.

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We are glad to hear that you appreciated the quick service and enjoyed the rain shower and water pressure during your stay.We are sorry to hear about the noise concerns and the smell from the shower drain. Your comments have been shared with our team for further inspection and improvement.Your feedback is valuable to us, and we truly appreciate you taking the time to help us improve. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regardsNaphat Chantraniph (Nicko)Front Office Manager

Guest User

Superior Room with 2 Single Beds

Stayed in Jun 2025

Couple

4 review

6.0/10

Posted on Jul 14, 2025

Curtain sunblock is the worst hotel I had stayed so far. Curtain did not have overlap in the middle and fabric is not 100% sunblock. The curtain pleated is s-fold…… should not be happened in a bedroom…..light come from the top. Unfortunately the weather is super sunny during my staying. I had to get up 0530 in the morning! When I complained to the hotel, the staff told me nothing they can do cause the whole hotel room will be the same. I can only blame myself being bad luck n picked the wrong hotel. If all Mercure hotel are the same, I will highly recommend DO NOT STAY at Mercure! Super bad experience!

Response from Property: Thank you for taking the time to share your detailed feedback regarding your recent stay with us at Mercure.We are truly sorry to hear that your experience with our room curtains and the resulting early morning light significantly impacted your stay and led to such a negative impression. Waking up at 5:30 AM due to sunlight is certainly not the restful experience we want our guests to have, especially when on vacation.We understand your frustration, particularly after our staff member informed you that all rooms share the same curtain design. While that may be the current standard, we could have proposed a better alternative, and for that, we sincerely apologize. Upon further review of the state of this room, we can affirm that this curtain was defective and the rest of our curtains sufficiently block the sunlight. Your comfort is our top priority, and it's evident we fell short in this instance.Please be assured that we are taking your comments very seriously. Feedback like yours is crucial in helping us identify areas where we need to make changes and enhance our guest experience.We hope you might consider giving Mercure another chance in the future. We are committed to making necessary improvements, and we'd welcome the opportunity to provide you with a more positive and restful stay.Sincerely,The Management Team

Tara Jo

Superior King Room with City View

Stayed in Jun 2025

Family

4 review

10/10

Outstanding

Posted on Aug 10, 2025

Really handily placed & a lovely fresh hotel. Pool on the roof is lovely and we found it to be quiet. Not far down the metro.

Wendyyxl

Superior King Room with City View

Stayed in Jun 2025

Couple

4 review

10/10

Outstanding

Posted on Jul 8, 2025

Clean and spacious room. Easy access to train station (1 min walk from Phrom Phong, green line) There’s 7-11 downstairs too. There’s rooftop bar and swimming pool.

Response from Property: Dear Valued Guest,Thank you for taking the time to leave a review. We value your feedback and are glad to hear you had a positive experience with us.We hope to have the opportunity to welcome you back in the future.Best regards,The management team

Anonymous User

Superior King Room with City View

Stayed in May 2025

Solo traveler

12 review

10/10

Outstanding

Posted on Aug 13, 2025

Location is good. About 2 mins walk from BTS station. Room is quite big and moderately clean. Toilet and bathroom is clean and spacious

Guest User

Superior King Room with City View

Stayed in Jun 2025

Couple

1 review

9.0/10

Great

Posted on Jul 9, 2025

Convenient parking for free, good location, comfy beds and a refreshing rooftop pool.

Kyaw Zay Linn

Superior King Room with City View

Stayed in May 2025

Family

5 review

9.5/10

Amazing

Posted on Jun 5, 2025

1) Fantastic Location, just a few minutes walk from BTS Station with a number of Shopping Malls nearby. 2) Hotel atmosphere is fantastic, feels very welcoming the moment we stepped into the lobby. 3) Housekeeping staff is amazing. Ladda did an amazing job looking after us during our stay, especially preparing us adorable surprises as it was my birthday. 4) 7-11 is conveniently located on ground floor. 5) I appreciate the hotel’s sustainability efforts. Amenities are available upon request. 6) However the sound proofing in the room could be better, can hear the noises coming from another room. 7) Still, we had an amazing time with this hotel! Thank you. 🥰

Guest User

Superior Room with 2 Single Beds

Stayed in Jun 2025

Traveling with friends

2 review

7.5/10

Posted on Jul 14, 2025

Location location location Staff is friendly, breakfast is good

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate hearing from you as it allows us to improve our services and provide a better experience for all.We noticed that the scores given were not the maximum score available which leaves us room to improve.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely,

Anonymous User

Superior Room with 2 Single Beds

Stayed in Apr 2025

Traveling with friends

9 review

10/10

Outstanding

Posted on May 28, 2025

3 min walk away from Phrom Phong BTS station, lots of massage and eateries options nearby. Walking distance to the EM’s shopping malls, in fact you just need to walk across the opposite road to get into the Emporium, there are also shuttle service sending guests to all the 3 EMs. Love the big 7eleven mart next to the hotel entrance. Hotel breakfast not bad. All staffs are very friendly and helpful.

6/8

Guest User

Superior Room with 2 Single Beds

Stayed in Apr 2025

Traveling with friends

2 review

10/10

Outstanding

Posted on May 14, 2025

The hotel location is great with many massage shops and a bigger size 7-11 just downstairs. It is just 5mins walk from BTS and Emquartier so it is not so noisy with the vehicle sounds on road at night and very near to shopping place (Emquartier, Emsphere) and drinks place (Tribe @ Emsphere) . Gym is small but functional and has very nice view out from the swimming pool. Water pressure is great and lobby always smell very nice. Will definitely recommend to friends for their trip to Thailand.