Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities8.9
Service9.2
Cleanliness9.2
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All reviews(1250)
Positive reviews(1201)
Reviews with photos/video(177)
Friendly front desk staff(137)
Large rooms(119)
Easy to get around(74)
Many amenities(45)
Delicious breakfast(42)
Convenient parking(39)
Would stay again(38)
Close to metro(18)
Negative reviews(49)
Anonymous User
Superior Queen Room
Stayed in Jan 2025
Solo traveler
7 review
8.5/10
Very Good
Posted on Mar 4, 2025
Nice hotel!
Nice location in SZ!
Good services!
Clean & tidy!
Response from Property: Dear guest, thank you for your recognition of our hotel facilities and services and for sharing your good comments in your busy schedule. The Bauhinia Hotel is located in Luohu Business District, close to Shenzhen Railway Station, Guomao Subway Station, Grand Theater Subway Station and Luohu Port. It has convenient transportation, food courts and large shopping malls for you to choose from. We look forward to having the opportunity to serve you again!
Raihang
Superior Twin Room
Stayed in May 2025
Business traveler
7 review
10/10
Outstanding
Posted on Jun 12, 2025
Highly Recommended Hotel Review (Slightly Set Back Location, Exceptional Staff)
Location: This hotel is slightly set back from the main streets and attractions, which means you may have a bit of a longer walk or need transportation to reach the centre. However, this also offers a quieter and more peaceful atmosphere, away from the hustle and bustle. Just keep in mind the extra few minutes needed for your outings. (Note: Easy access via taxi or ride-sharing services was reliable.)
Staff: The hotel truly excels in this area! The staff were incredibly polite, friendly, and genuinely positive from the moment we arrived until our departure. Their warm smiles, eagerness to assist with any request, big or small, and consistently cheerful attitude made our stay feel welcoming and effortless. They went above and beyond to ensure we were comfortable and happy.
Overall Experience & Recommendation: Despite the location being slightly set back, the exceptional service and incredibly positive staff completely outweighed this minor inconvenience. Their professionalism and kindness created a fantastic atmosphere, making us feel genuinely well-cared for. I highly recommend this hotel for travellers who prioritise excellent service, a friendly atmosphere, and a peaceful stay over being right in the heart of the action. The staff truly make this place a special place!
Rating:⭐⭐⭐⭐ (4/5 stars—primarily due to location, but the staff deserve 5++!)
Response from Property: Dear guest, thank you for your recognition of our hotel facilities and services and for sharing your good comments in your busy schedule. The Bauhinia Hotel is located in Luohu Business District, close to Shenzhen Railway Station, Guomao Subway Station, Grand Theater Subway Station and Luohu Port. It has convenient transportation, food courts and large shopping malls for you to choose from. We look forward to having the opportunity to serve you again!
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Family
46 review
10/10
Outstanding
Posted on Feb 3, 2025
Environment so far so good, customer services so far so good.
Response from Property: Dear guest, thank you for your recognition of our hotel facilities and services and for sharing your good comments in your busy schedule. The Bauhinia Hotel is located in Luohu Business District, close to Shenzhen Railway Station, Guomao Subway Station, Grand Theater Subway Station and Luohu Port. It has convenient transportation, food courts and large shopping malls for you to choose from. We look forward to having the opportunity to serve you again!
Guest User
Superior Queen Room
Stayed in Nov 2024
Couple
38 review
7.5/10
Posted on Jan 8, 2025
The room size is good, TV system not working very well , overall is on average standard
Response from Property: Dear guest: Hello! Thank you for your feedback to our hotel. We are very sorry that you encountered such a problem during your stay. We will take it seriously and ensure that we improve our service in the future. Can you give us another chance to apologize? We will sincerely apologize to you. Please contact our front desk. We are at your service 24 hours a day! Looking forward to your call.
Response from Property: 尊敬的賓客,感謝您對我們酒店設施及服務的認可,百忙之中分享您的好評。寶軒酒店位於羅湖商業區,與深圳火車站、國貿地鐵站、大劇院地鐵站和羅湖口岸相距咫尺。交通出行方便,美食街及大型購物商場任君挑選。期待有機會再次為您服務!
Guest User
Deluxe Twin Room
Stayed in Apr 2025
Traveling with friends
7 review
10/10
Outstanding
Posted on May 19, 2025
Mr.Lee Manager, service is good man!!!
Response from Property: 尊敬的賓客,感謝您對我們酒店設施及服務的認可,百忙之中分享您的好評。寶軒酒店位於羅湖商業區,與深圳火車站、國貿地鐵站、大劇院地鐵站和羅湖口岸相距咫尺。交通出行方便,美食街及大型購物商場任君挑選。期待有機會再次為您服務!
Chafa Abderrahmane
Superior Twin Room
Stayed in May 2025
Business traveler
68 review
10/10
Outstanding
Posted on Jun 22, 2025
Good clean and great location
Response from Property: 尊敬的賓客,感謝您對我們酒店設施及服務的認可,百忙之中分享您的好評。寶軒酒店位於羅湖商業區,與深圳火車站、國貿地鐵站、大劇院地鐵站和羅湖口岸相距咫尺。交通出行方便,美食街及大型購物商場任君挑選。期待有機會再次為您服務!
小明明
Superior Queen Room
Stayed in Dec 2023
Traveling with friends
17 review
10/10
Outstanding
Posted on Jan 21, 2024
Very spacious and lovely front desk. The hotel is huge and AC is perfect and pp are super friendly. Very clean room and the mattress is perfect. Smell great.
Response from Property: Xiaobao is very happy to see your positive comments. Thank you very much for your recognition of our services. We always hope to provide the warmest and most considerate services to every distinguished guest, so that you can feel the warmth of our family members. It is our honor to provide you with a comfortable and comfortable rest environment during your trip, and we look forward to serving you again soon!
Guest User
Giant Screen Queen Room
Stayed in Dec 2024
Business traveler
10 review
10/10
Outstanding
Posted on Jan 9, 2025
Great place and location. Relatively cheaper
Response from Property: 尊敬的賓客,感謝您對我們酒店設施及服務的認可,百忙之中分享您的好評。寶軒酒店位於羅湖商業區,與深圳火車站、國貿地鐵站、大劇院地鐵站和羅湖口岸相距咫尺。交通出行方便,美食街及大型購物商場任君挑選。期待有機會再次為您服務!
CHEN Autumn Lafite
Superior Twin Room
Stayed in May 2024
Family
25 review
7.5/10
Posted on Jul 17, 2024
Good Services, big room. the Manager is Very responsibility But just feeling strange with room door without lock, can not sleep and make back pain with the Very Old bed.
Response from Property: 尊敬的賓客,非常抱歉沒能得到您的5分好評,入住期間房間有任何問題都可以隨時聯繫小寶的哦,小寶是一家香港上市公司投資及興建的商務精品酒店,座落於深圳市繁盛的商業和金融中心,地處優越地段,緊靠深圳地標-華潤萬象城、地王大廈、深圳書城等,距深圳火車站、羅湖口岸及國貿衹有咫尺之遙。交通極為便利,周邊配套設備完善,鄰近各類購物、美食、超市及娛樂場所。酒店極具現代感及創意的設施,服務及設備齊全,是您商務之旅和休閑度假的優選場所。
Anonymous User
Superior Twin Room
Stayed in Feb 2025
Other
1 review
9.5/10
Amazing
Posted on Mar 13, 2025
Friendly staffs and good location
Response from Property: 尊敬的賓客,感謝您對我們酒店設施及服務的認可,百忙之中分享您的好評。寶軒酒店位於羅湖商業區,與深圳火車站、國貿地鐵站、大劇院地鐵站和羅湖口岸相距咫尺。交通出行方便,美食街及大型購物商場任君挑選。期待有機會再次為您服務!
Michelle
Deluxe Twin Room
Stayed in Apr 2024
Solo traveler
2 review
10/10
Outstanding
Posted on May 14, 2024
Thoroughly enjoyed my stay from the first moment. Was upgraded to a double room due to being a solo traveller. Staff were willing to help with any issue or question. And breakfast was delicious! Also the supermarket at the back of the building was very convenient and it is also located close to two subway stations. Would stay again and recommend to anyone!
Response from Property: Xiaobao is very happy to see your good comments. Thank you very much for your recognition of our service. We always hope to provide the warmest and most considerate service to every distinguished guest, so that you can feel the warmth of our family. It is our honor to provide a comfortable and cozy rest environment for your travel, and we look forward to serving you again soon!
Anand1515
Giant Screen Queen Room
Stayed in Feb 2024
Family
1 review
10/10
Outstanding
Posted on Mar 31, 2024
We felt so comfortable from the minute we entered into the reception where Jenny and her team in reception.
Jenny stood very supportive and well communicative for our every enquiries and needs regarding stay, food and extended her full help with smiling face
Without hesitant she came forward to every help
She is very professional, friendly and speaks good English too. Which made us feel like home
Thanks for your hospitality
Response from Property: 小寶看到您的好評好開心喲,非常感謝您對我們服務的認可。我們始終希望能為每位尊貴的客人提供最温暖貼心的服務,讓您感受到我們親人般的温暖。能為您的出行提供舒適愜意的休息環境是我們的榮幸,期待能早日再次為您服務!
Johan
Superior Twin Room
Stayed in Feb 2024
Family
2 review
10/10
Outstanding
Posted on Mar 21, 2024
Was introduced by staff to the room. Spacious hotel with spacious rooms. Big good beds. Everything was working. Varied breakfast. TV channels limited but is normal. There's a small supermarket at the back of the block the hotel is in. I loved that I could open the window above the bath. Helpful staff. Seems to be popular for small conferences.
Response from Property: Dear guest, thank you for your recognition of our hotel facilities and services and for sharing your positive comments in your busy schedule. The Bauhinia Hotel is located in Luohu Business District, within easy reach of Shenzhen Railway Station, Guomao Subway Station, Grand Theatre Subway Station and Luohu Port. The transportation is convenient, and there are food streets and large shopping malls for you to choose from. Looking forward to the opportunity to serve you again!
Guest User
Superior Queen Room
Stayed in Dec 2023
Business traveler
6 review
10/10
Outstanding
Posted on Jan 20, 2024
Excellent support especially taking into account the language barrier. The manager name Jenny is too good. She goes out of her way to help.
Response from Property: 尊敬的賓客,感謝您對我們酒店設施及服務的認可,百忙之中分享您的好評。寶軒酒店位於羅湖商業區,與深圳火車站、國貿地鐵站、大劇院地鐵站和羅湖口岸相距咫尺。交通出行方便,美食街及大型購物商場任君挑選。期待有機會再次為您服務!