GLEETOUR HOTEL SHENZHEN OCT-LOFT Reviews

It is a very nice hotel

Since raising concerns of the services kast time. I saw a big improvement when I return to this hotel this time especially the front desk services. They now think from customers’ perspective and provide more customised and efficient services

We had nice stay here! Spacious, clean and comfy bed. The location is great as it is surrounded by eateries and there’s convenient store nearby. It would be better if they improve for breakfast as the options very limited. Will definitely stay here again when I come to Shenzhen.

New hotel, friendly staff! It’s was my boyfriend’s birthday and they upgraded our room! Thank you for the kind offer

Very good locations surrounded by a lot of bar and food choices. Highly recommended!

Pretty lovely stay! New hotel everything’s new.

nice location with comfortable

The hotel is located in the center of the Cultural and Creative Park, surrounded by green trees and a suburban park atmosphere. There are some studios in the park that are similar to revitalized industrial buildings, as well as many cafes and small shops. Many young hipsters gather here, and there are also girls who dress up carefully to take photos and make business cards. If you like to explore another feeling of Shenzhen Nanshan District, I recommend a 2-day and 1-night tour here.

Facilities: The room was well-equipped and quite new, but the ventilation was not very good, and there was a slight odor from the renovations. Also, the room we were assigned faced the road, and opening the window was noisy and kept me awake, with poor soundproofing. Cleanliness: Cleanliness was up to standard and quite clean. Environment: The hotel is located in the heart of OCT Creative Park, making it convenient for dining, entertainment, and other activities. The only drawback is the lack of free parking, so guests driving should consider this carefully. Service: The service was generally acceptable!

The location is great, with many restaurants nearby. The hotel breakfast is also delicious. I can't say there are many varieties, but it is definitely clean, hygienic and delicious. The room is good in all aspects. Newly opened hotels are great!

At 4 AM, the hotel nearly scared me and sent me to the hospital! At 4 AM, the hotel almost sent me to the hospital! I was rushed this morning and had to check out like a *****. Now that I'm awake, I'm getting even more furious! I was sound asleep at 4 AM when someone cleverly ordered takeout. They were exhausted from their night shift 😵 so they didn't see the room number clearly, or maybe the delivery guy made a mistake and wrote the order to our room. A call from a robot startled us awake. Too sleepy to fully grasp our consciousness, we went back to sleep. Just as I'd calmed down, the phone rang again! Twice! Twice! I couldn't take it anymore and went out to see it was a robot delivering food! The note didn't even have the room number on it, so I had to leave it at the door. I went back to the room and called the front desk, but no one answered. My head and heart ached and I just wanted to sleep. And then the front desk called us again! At 4 AM!!! We were so scared we stole our takeout! 😵😵😵 At 4 a.m., the phone rang three times. It wasn't the delivery, but they almost sent us away, right? They didn't even offer an apology when we checked out the next day. Having stayed here three times, I think we're regulars. Maybe they were taking advantage of us and didn't care about us. 😮💨 All I can say is, there won't be a next time.

Facilities: The facilities are average, but basically everything is available. Hygiene: The sanitary environment is cleaned every day. Environment: The environment lobby is first-class and comfortable, and the smell at the door of the hotel room is good. Service: The service attitude is first-class, and the hotel staff will try their best to solve all problems.

The hotel is newly opened, the room facilities are new and clean, the space is very large, the sound insulation is good, and no noise is heard all night. The hotel upgraded the room and extended the check-out time. Breakfast options are limited but adequate, with instant noodles in soup. The hotel is located in the OCT Creative Culture Park, with many card-checking booths and many light meal cafes where you can relax and unwind.

The newly opened hotel has good hardware and large rooms. It can be seen that it is designed and decorated according to the chain brand's mid-to-high-end positioning standards, but there are many other complaints. First of all, if you are not familiar with OCT, you need to go around a lot to find the parking lot. You can't directly search the hotel parking lot on the navigation because it is a public parking lot; the parking lot management is very chaotic, it is difficult to find a parking space, and even though the property and hotel brand are both affiliated with OCT, it is not possible to provide free parking. After parking the car, I checked in. The staff on duty was very unprofessional. It felt like they were directly on duty without systematic training. After I went to the front desk, I mentioned that your parking lot is really hard to find. She responded: It is quite difficult to find, but it is easy to find if you find the right entrance? ? ? There was no other expression. And she kept a straight face throughout the check-in process, and did not tell me any relevant information about the hotel facilities, such as the location of the laundry room and breakfast room. At the end of the check-in, when I asked to get an extra room card, she said that there was a power card in the room. After arriving in the room, the power slot was empty. The sanitation details in the room are very average. There are oil stains from the previous guest's takeaway on each wooden table, which is somewhat disgusting. In addition, in 2025, when even Hanting's standards require double-layer laminated glass, this hotel still insists on using single-layer glass without any sound insulation. During the day, the commercial construction and road repair sounds outside the window are endless, and at night, the laughter of young people in the bar downstairs who release stress can enter the room without hindrance. It is worth praising that there is a big brother in black clothes on the first floor who is very enthusiastic to guide the guests throughout the whole process. It was raining when I checked in. The big brother even walked out of the door with the guests and used a flashlight to shine on the steps to remind the guests to be careful. I hope the hotel will not waste the relatively good design and hardware, and think from the perspective of customers about how to improve the check-in experience of driving guests, and strengthen standardized training in future operations.