Novotel London Paddington Reviews

Dislike the layout where the bathroom next to your bed and the toilet room located behind your main room door. Walking distance to paddington station. And quite pricey.

Hotel is located at paddington station, however, it is quite a long walk from the main lines. there are some eateries near the hotel with a small supermarket. the surrounding is quiet and it is a nice environment to stay in. Hotel lobby is nice and welcoming, however, hotel room is average, and carpet is slightly dirty and not well maintained. Decent hotel to stay.

Excellent location and staff very friendly. The room was clean too

convenience location with 10 minutes walk to paddington station in London . Friendly and sincere staff Clear and tidy room

Amazing front desk and housekeeping team! There’s a lady from Bangladesh who has big smiles and very helpful when we have late lunch at the lobby restaurant. One thing that I don’t really like is that there’s a scaffolding wrapping around the entire hotel and they started the drilling and pounding work at 9 am sharp.

Nice hotel and great location being so close to Paddington train station. Pool and breakfast were great too

The hotel is very close to Paddington Station of which you can take tube, railway & Airport Express. It just takes 8 mins walking distance from Paddington station to the hotel. The internal facilities are maintained in good condition and the staff are helpful & efficient. It's a good experience and I will definitely reserve it again when I travel to London next time.

great location , easy to get around . but the room r too small .

The service was great. We were offered a free drink because it was ourr first time. The food was great with a lot of healthy options. The housekeepers were very friendly and provided our need

Overall very professional and pleasant stay

the kettle is broken, and the floor in the bathroom is very slippery when taking the shower. Although the location is great, the amenities need to be upgraded.

Some hiccups during checkin. We specified in our booking that we have 2 kids. We even stated their ages. When we arrived, they said booking is only made for 2 adults. I showed them everything I have to prove my booking. They said we used a 3rd party agent to book (ie trip.com). The agent made a mistake and we should talk to them. (What???? ) But they will do me a favour and do the talking… ?? (Doing me a favour like I did sth wromg??). In the end they upgrade us to a family suite, adding that it could be for 1 night only, they may require us to move and bla bla bla….. Yes you upgraded me but so what! Your staff’s attitude is the whole problem. I used a 3rd party agent, but it’s a company you approved of. When problems arise you blame it on customer?! I gave a 2/5 for service simply bcoz of the upgrade.

Comfy place,good services

Hotel room was nice and clean, staff were great too and always smiling to hotel guests. Lots of food to buy around, in just 2-3 min walk and you’ll find local Sainsbury, Itsu, Starbucks and many other shops. Paddington tube station is just 3-5 min walk by Grand Union Canal Entrance. Very accessible.