Mitsui Garden Hotel Kyoto Shinmachi Bettei Reviews
Mitsui Garden Hotel Kyoto Shinmachi Bettei
Nakagyo-ku Shinmachi dori, Rokkaku-cho 361, Nakagyo Ward, Kyoto City, Kyoto Prefecture, 604-8212, JapanSee Hotel Details
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1 night
Guest Reviews
9.5/10
Amazing
536 review
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Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(536)
Positive reviews(524)
Reviews with photos/video(141)
Delicious breakfast(59)
Quiet & comfortable(46)
Relaxing hot springs(42)
Well designed(31)
Friendly front desk staff(12)
Convenient for shopping(12)
Located downtown(10)
Garden view(7)
Negative reviews(12)
Kai ching
Standard Queen Room
Stayed in May 2025
Couple
8 review
8.5/10
Very Good
Posted on Jun 4, 2025
The bath at G/F provide a moment of relaxing for the day after wandering at Kyoto surrounding, and the room is clean, toilet within the room are more spacious than usual
Parking is available at the hospital, across the road
just opposite the hotel,
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei. We would be happy if you have enjoyed your stay.We are so pleased that you were satisfied with our public bath facility. Our public bath using artificial carbonated spring is highly rated. It would make you feel relaxed and heal your body got tired from walking for sightseeing all around Kyoto city. Once again thank you for taking your time to review your recent stay with us. We hope you continue to enjoy your stay with us.Front office manager
Guest User
Standard Twin Room
Stayed in May 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jun 28, 2025
Everything is perfect. And the bed is very comfy.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent visit in Kyoto. We appreciate giving a good rating on our hotel's review.We are also honored that you praised our hotel.We hope to welcome you back again at our hotel in not distant future. Front Office Manager
Fchan103
Superior Twin Room(27 Square Meters)
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on Apr 10, 2025
Our 2nd time staying. Very good location with lots of great restaurants around. Nearby subway stations and bus stations. Walkable distance to shopping area and even site seeing locations.
Response from Property: Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment.It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a small historical street called Shinmachi, and that makes our guests feel a special atmosphere that you can only feel in certain area in Kyoto. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Front Office Manager
Lam kwan hei
Standard Twin Room
Stayed in Jan 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Mar 11, 2025
Very impressive. Room is spacious, staff are friend and attentive and highly recommended to visitors to Kyoto.
Response from Property: Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager
Ng mama
Standard Twin Room
Stayed in Apr 2025
Family
8 review
9.0/10
Great
Posted on Jun 28, 2025
My daughter and I had a pleasant stay at this hotel. It is nicely located in the mid of all the tourist spots so we can walk to most. The only complain I have is that the window of our room is tinted white and we cannot open it or see outside. It would be nice to have a real window to not feel so trapped inside the room.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your detailed comment on our hotel.It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a small historical street called Shinmachi, and that makes our guests feel a special atmosphere that you can only feel in certain area in Kyoto. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods.However,We are sorry to hear that the size of the room you stayed did not meet your expectation. As you may know, Japanese style room is not that big compared to European ones. We highly recommend you to stay larger room Superior Twin or Deluxe Twin for your next stay with us. Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Front Office Manager
WingyinLam
Standard Twin Room
Stayed in Apr 2025
Traveling with friends
5 review
9.5/10
Amazing
Posted on May 14, 2025
The hotel service is excellent. The hotel is clean and nicely decorated. Good location and super friendly staff. Certainly will come again
Response from Property: Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment.We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Front Office Manager
Joachim Ohnona
Standard Queen Room
Stayed in Dec 2024
Family
70 review
10/10
Outstanding
Posted on Jan 20, 2025
Fantastic experience !
The hotel has a great service - very convenient. Location is very central.
Good value for money.
M. Lluch was a wonderful host during this stay !
Response from Property: Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei.Also, we appreciate your complements on our hotel and our staff.We are glad to hear that you have enjoyed sightseeing a lot. Our hotel is located on a small historical street called Shinmachi, and that makes our guests feel a special atmosphere that you can only feel in certain area in Kyoto. We will definitely continue putting ourselves into the guests' shoes in order to provide better service. We are looking forward to welcoming you back again on your future trip to Kyoto. Front Office Manager
Guest User
Standard Queen Room
Stayed in May 2024
Family
8 review
10/10
Outstanding
Posted on Jun 12, 2024
Location is good. My second time to stay here. I wanted to be a member the rewards, but it is only in Japanese
Response from Property: Thank you for choosing to stay with us again and for your positive feedback regarding our location. MGH Rewards Club can be registered even by overseas customers.By registering as a member, you can book hotels at a discounted rate.Please try registering again if you have a chance.We will continue to strive to provide comfortable and safe spaces and services. I look forward to seeing you again in Kyoto.front office manager
Janeantpk
Standard Twin Room
Stayed in Oct 2023
Family
5 review
8.5/10
Very Good
Posted on Nov 23, 2023
Pros: easily accessible to many places and eateries.
Cons: the room is small, the breakfast is repetitive as we were staying there for 5 days.
Response from Property: Thank you very much for choosing our hotel for your recent stay in Kyoto and for your detailed comments with a picture.We are glad to hear that you are satisfied with the location.However, we are terribly sorry about the breakfast. We will share your opinion with the restaurant and continue to make improvements and ingenuity to ensure everyone's satisfaction.Once again, thank you very much for your comments.We are looking forward to seeing you again.Mitsui Garden Hotel Kyoto Shinmachi BetteiFront Office Manager
Revis Chung
Standard Twin Room
Stayed in Oct 2023
Solo traveler
52 review
10/10
Outstanding
Posted on Nov 12, 2023
It's really good, amazing, unbelievable and makes me feel nice all day, such a wonderful hotel. Thank you so much.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us.We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes. Thank you again for sharing your pleasing feedback with us. We are looking forward to welcoming you back again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Shinmachi betteiFront office manager
Vimax999
Standard Twin Room
Stayed in Feb 2025
Couple
9 review
10/10
Outstanding
Posted on May 16, 2025
very good and recommend
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent visit in Kyoto. We appreciate giving a perfect rating on our hotel's review.We are glad to know that you enjoyed your stay with us. We look forward to welcoming you back again for your next trip to Kyoto.Front Office Manager
Guest User
Standard Queen Room
Stayed in Nov 2024
Couple
22 review
10/10
Outstanding
Posted on Dec 13, 2024
Very nice hotel for good value
Response from Property: Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager
Chicky13
Run Of House
Stayed in Nov 2023
Couple
4 review
10/10
Outstanding
Posted on Jan 1, 2024
The rooms are clean and we have no issues checking in the hotel even though we reached around 11pm.
Response from Property: Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We are honored to receive your compliments on our hotel services. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager
Vandy2002
Superior Twin Room(27 Square Meters)
Stayed in Apr 2025
Solo traveler
11 review
10/10
Outstanding
Posted on May 20, 2025
Clean and good
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent visit in Kyoto. We appreciate giving a good rating on our hotel's review.We hope to welcome you back again at our hotel in not distant future. Front Office Manager
Nanamifaso
Standard Twin Room
Stayed in Sep 2023
Couple
3 review
9.0/10
Great
Posted on Dec 6, 2023
Hotel is gorgeous but located quite a walking distance from the train/bus station. Staff were very hospitable, tentative and helpful with directions. Theres limited washer/ dryers so it might be a challenge to get washing done.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your detailed comment on our hotel.We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. Although we cannot immediately increase the number of washing machines, we will take this as valuable feedback.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Front Office Manager