Hampton by Hilton Shenzhen Bao ' an Xin ' an

Hampton by Hilton Shenzhen Bao ' an Xin ' an Reviews

Hampton by Hilton Shenzhen Bao ' an Xin ' an

No .71, Longjiang Second Lane, Bao'an District, Shenzhen, Guangdong, ChinaSee Hotel Details
Hampton by Hilton Shenzhen Bao ' an Xin ' an
Hampton by Hilton Shenzhen Bao ' an Xin ' anHampton by Hilton Shenzhen Bao ' an Xin ' anHampton by Hilton Shenzhen Bao ' an Xin ' an
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Guest Reviews

9.6/10
Excellent
1488 review
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.7
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All reviews(1488)
Positive reviews(1469)
Reviews with photos/video(324)
Delicious breakfast(248)
Friendly front desk staff(148)
Close to metro(103)
Convenient for shopping(82)
Perfect for business trips(65)
Awesome gym(24)
Has rooms for families(18)
Delicious buffet(17)
Negative reviews(19)
Yin Ting
Deluxe Family Friendly Room (Double Bed)
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 16, 2025
Provide all the kids stuff, big room and good service Nice breakfast Good location
Response from Property: 親愛的貴賓,您好!看到您提到“小童用品”和“房間寬敞”,我們開心得心裏開出了小花花~🌸 家庭客人的滿意,是我們最珍視的榮譽!✨ 親子特色:全套小童用品(消毒櫃/温奶器/浴盆)免費提供繪本玩具,小童專屬早餐區,為感謝您的認可:🎁 “温馨家庭禮”(含小童洗漱包+成長尺)🛏️ 優先安排同樓層房(需提前預約)期待很快再次為您全家創造美好回憶!深圳新安希爾頓歡朋酒店 敬上👨👩👧 以愛築家 ✨ 以心待娃
Chui Eng
Cozy 2-bed Room
Stayed in Apr 2025
Traveling with friends
5 review
10/10
Outstanding
Posted on May 28, 2025
I was very happy with my stay at this hotel. It’s conveniently located near a shopping mall, just a short walk away. The facilities are excellent, and the cleanliness is top-notch. I especially appreciated the smart control system for lighting and the ability to monitor the washing machine’s progress. Another great perk was that the staff could sign for online shopping deliveries on our behalf. One minor note: The air conditioning seems to run on an auto mode, turning on and off at intervals, which might be something to adjust for personal comfort. Overall, a fantastic experience!
6/10
Response from Property: Dear friends, thank you for choosing Hampton by Hilton Shenzhen Bao'an Xin'an. No amount of advertising can compare to word of mouth. We value word-of-mouth publicity and prioritize every guest's personal experience. As long as you visit our hotel, you are our valued guest. We are committed to doing our utmost to make your trip a relaxing, enjoyable, and smooth journey. We look forward to seeing you again and experiencing our unique style. We wish you all the best and a better Hampton by Hilton.
Travid
Deluxe Family Friendly Room (Double Bed)
Stayed in Aug 2025
Business traveler
8 review
9.5/10
Amazing
Posted on Sep 21, 2025
Best place. The lady name Yanne at reception very kind and help us with our needs, thank you
Response from Property: 親愛的客人,您好呀!我是歡小朋~ 🌟看到您的五星好評,小朋開心得眼睛都笑成彎彎的月亮啦!衷心感謝您對酒店設施、衞生和服務的高度認可~特別感謝您對接待處Yanne的特別表揚!您説她“非常友善,幫助滿足需求”,我們一定會立刻把這份甜甜的誇獎帶給她~她和整個團隊都會因您的認可而能量滿滿,繼續用最温暖的微笑迎接每一位客人✨您提到的環境反饋(4分)我們也會特別重視,一定會努力優化細節,讓體驗更完美~期待您常回“最好的地方”來看看~小朋在這兒等您,祝您每一天都充滿陽光與好心情!😊💕
Guest User
Deluxe Family Friendly Room (Double Bed)
Stayed in Jun 2025
Traveling with friends
2 review
7.0/10
Posted on Aug 3, 2025
I have requested to have the same floor with my friends, but ended up there were no rooms at the same floor. It’s very inconvenient for us to take the lift up and down and hotel could only offer us 2 key cards which we needed to use it to take the lift to the designated floor. Also, I have booked the family room but the design for the washroom is very not user friendly, there’s no door for the washroom, and the shower is just right opposite of the main door, and no place to put our changing clothes. The tents looks not very clean, wondering if they will wash it every time. The family room costs more than the two beds room but I don’t think it’s worth the money.
Response from Property: Dear guest, thank you for choosing to stay at the Hampton by Hilton Shenzhen Bao'an Xin'an and for sharing your valuable feedback! Regarding the room assignment issue you mentioned, we sincerely apologize for the inconvenience caused by not being able to share a floor with your friends. We will further optimize room availability to prevent such situations from happening again. Regarding the elevator key card system, while originally designed to ensure guest safety and privacy, we understand the inconvenience this may cause. In the future, we will consider adding key cards during peak hours or optimizing elevator access settings to enhance your stay experience. Regarding the design and cleanliness of the family rooms, your feedback is very thoughtful! We acknowledge that the bathroom layout could be improved (we will definitely prioritize doors during our next renovation), and we will also rigorously review the cleanliness standards of the tents—after all, unkempt guests are not our ideal hospitality! As for the price... well, you're right; family rooms should offer more of a "homey feel" rather than a "wallet-saving" experience. We will review our pricing strategy and strive to ensure your next stay is a stay that leaves you saying, "This was well worth the money!" Thank you again for your frank comments, and we look forward to you giving us a chance to "correct"! I wish you a happy life,
Guest User
Cozy 2-bed Room
Stayed in Jun 2025
Solo traveler
2 review
7.5/10
Posted on Jul 28, 2025
Taxi does not drive up to the main entrance, the gate is always close. Very inconvenient! Especially travel with elderly under heavy rain, poor weather condition. Breakfast is ok but over crowded.
Response from Property: 尊敬的客人,您好!非常感謝您抽出時間分享寶貴的入住體驗,也特別感謝您對早餐部分的認可!關於您提到的交通不便,我們深感抱歉!確實出租車駕駛員在技術不好的時候無法直接開到正門,且主停車場一直是車牌識別,這確實給大家,尤其像您這樣帶着長輩在暴雨天出行的情況,帶來了極大的困擾。我們深感抱歉,我們完全能想象,那天您和長者家在風雨中的‘護送任務’有多不容易,畫面感太強了,想想都替您覺得心累! 這是我們服務考慮不周的地方,我們會立即評估,看是否能優化下車指引、增加雨天的特別協助服務盡力避免類似不便再次發生。
TravelPhy
King Guest Room
Stayed in Nov 2024
Couple
20 review
8.5/10
Very Good
Posted on Jan 2, 2025
The Hampton is opened on 5Dec and we stayed during its first month of operation, hence everything is new. The check in staff Yamie is not so friendly and gave us a lower tier room while an upgrade for our English speaking friend. That was not very nice. Hence we have to speak English to her to get a better treatment later on, a bit of an unfair treatment for being friendly as we purposely spoke mandarin to them initially. A support staff in the front desk called Yude Zhu (not sure if I catch the name right) was much more friendly with a good attitude on the contrary. Breakfast was standard but only until 10am; it was very packed during the weekend with lots of last minute comers fighting for food; a bit of a warzone with lots of Hong Kong people. The hot chicken soup noodle was a nice morning comfort food though. Nonetheless it was a blessing that a male staff with glasses (didn’t manage to recall his name !) was very attentive to offer help when I was arranging a takeaway coffee from the counter. Gym was small but not bad. Laundry room is convenient with 3 sets of washing machines and dryers. Slippers are fur lined and comfy in two colours for two guests to identify for themselves easily. Overall not a bad choice but the hotel is surrounded by a neighbourhood full of old residential buildings which looked a bit rundown; yet a large mall is within walking distance (7min) for easy access.
Response from Property: Dear guest:Thank you choosing Huanxiaopeng in the vast hotel ,Thank you very much for your valuable feedback and sharing, thousands of words come together in one sentence,we will definitely strive to improve,strive to create aperfect living environment for you!
Guest User
King Guest Room
Stayed in Jun 2025
Business traveler
10 review
10/10
Outstanding
Posted on Jul 19, 2025
What a good experience for staying. Quiet place and near the shopping mall😊 good place to go
Response from Property: 歡小朋懷着激動的心,揣着顫抖的手翻看您的點評。能收穫您的肯定,我們很受鼓舞,我們一定繼續保持“友善、可靠、關懷、周全”的歡朋精神接待服務每一位客人,歡小朋也會不斷完善和成長。同時也十分期待能與您再次相見~相信您下次入住,一定是更加非凡的入住體驗,讓我們再次歡約深圳,相聚歡朋,再次感受小夥伴們的熱情服務,等您哦!
Guest User
King Superior Room
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 21, 2025
Very good service with excelent location..New building clean and tidy.Metro and major town hub is just walks away with lot of restaurants.
Response from Property: 尊敬的客人,非常感謝您對我們酒店的細緻評價與高度認可。優質的服務、優越的地理位置、嶄新的建築及乾淨整潔的環境,以及便捷的交通和豐富的周邊配套設施,都是我們一直致力於提升的方面。您的滿意是我們前進的動力,期待您再次光臨,我們將竭誠為您服務。
WangJiale
Deluxe Family Friendly Room (Double Bed)
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 21, 2025
Very good experience with the hotel, hotel staff are very friendly and willing to provide the support whenever I needed.
Response from Property: 感謝您百忙之中抽出時間對本次入住進行了點評。然後,請允許我驕傲一分鐘~看到您的評價歡小朋實在是太開心了。我的小夥伴們都是親切友好又始終如一地為您服務!希望您能與您的朋友們分享這次愉悦的入住體驗。西窗下,風搖翠竹,疑是故人來。 歡小朋期待您帶上您的朋友來到我們酒店感受獨特的歡朋體驗!---小驕傲的歡小朋
M. Sil
King Superior Deluxe Room
Stayed in Mar 2025
Family
54 review
8.0/10
Very Good
Posted on Apr 19, 2025
Everything is ok. High cost performance ratio. Large rooms. There is no swimming pools but good for those who don’t need one.
Response from Property: 親愛的朋友!非常感謝您的肯定與認可,未能得到您的滿分好評,小朋滿是遺憾,但也是一種鼓勵,説明我們還有更好的進步空間。歡小朋在以後會更加努力的為一切賓客提供優質的服務和硬件體驗,希望能有機會您再來酒店入住,檢驗我們的成長!-熱情的歡小朋
Guest User
Deluxe Family Friendly Room (Double Bed)
Stayed in Mar 2025
Family
1 review
9.0/10
Great
Posted on Apr 14, 2025
The family room is very nice and hygienic. Staffs are very helpful to my kids. It also makes use of AI and robots which are very convenient
Response from Property: 尊敬的賓客:非常感謝您在百忙之中對酒店給予支持和評價,沒有得到您的全五星,一定是小朋還有進步的空間! ——愛你的小朋
Yeung Lai Shan Tracy
Deluxe Family Friendly Room (Double Bed)
Stayed in Mar 2025
Family
3 review
9.0/10
Great
Posted on Apr 8, 2025
New Hotel, clean and tidy. But the location is nearby an old community. 5 mins walk to shopping mall, with playhouse and indoor zoo. Overall good.
Response from Property: 尊敬的賓客:非常感謝您在百忙之中對酒店給予支持和評價,沒有得到您的全五星,一定是小朋還有進步的空間! ——愛你的小朋
LEE
2 Twin Beds Superior Room
Stayed in Dec 2024
Family
18 review
8.0/10
Very Good
Posted on Feb 5, 2025
The price is reasonable.
Response from Property: 親愛的朋友:很遺憾沒有得到您的五分好評,就像人生總有遺憾,才會進步,相信下一次您過來,我們不會錯過,定能得到您的滿分好評,非常感謝您的真誠分享和入住感受,期待您的再次光臨!
Eddie She
King Guest Room
Stayed in Feb 2025
Business traveler
3 review
8.5/10
Very Good
Posted on Mar 24, 2025
good location and 5 min walk fm metro , breakfast is also good as well room is clean with nice shower  over all is good and I will come again
Response from Property: 尊敬的賓客:非常感謝您在百忙之中對酒店給予支持和評價,沒有得到您的全五星,一定是小朋還有進步的空間! ——愛你的小朋
Oleksandr
2 Twin Beds Superior Room
Stayed in Feb 2025
Business traveler
37 review
9.5/10
Amazing
Posted on Mar 10, 2025
Hotel is good as usually in this hotels chain. Good breakfast. Free parking. Location is a little strange, because it is located in small street with very narrow entrance.
Response from Property: Dear guests: Thank you very much for your support and evaluation of the hotel in your busy schedule. The hotel is located 3 minutes walk from the Xin'an subway exit and 5 minutes walk from the nearest large shopping mall 300 meters away. Due to the special geographical location of the hotel and the main road where vehicles converge, the expectations for your stay are relatively low. Xiaopeng also hopes that you will choose us next time. Xiaopeng will definitely work hard to improve and strive to satisfy you - Warm welcome Xiaopeng