Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities9.0
Service9.2
Cleanliness9.2
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All reviews(2056)
Positive reviews(1985)
Reviews with photos/video(1027)
Friendly front desk staff(315)
Easy to get around(257)
Close to metro(147)
Convenient for shopping(89)
Comfortable bed(81)
Perfect for business trips(79)
Good audiovisual experience(53)
Stayed multiple times(25)
Negative reviews(71)
Andy
Superior Smart Room (Double Bed)
Stayed in Jun 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 28, 2025
The hotel environment is not bad. The room is spacious and comfortable, with a superior geographical location, convenient transportation, thoughtful staff service, clean and tidy. There are disposable toiletries in the room, as well as tables, sofas, air conditioners and refrigerators; the facilities are very good, especially the service attitude of the front desk staff is very good, and the work efficiency is high. I will stay here again next time I come to Shenzhen!
Response from Property: 非常感謝您選擇凱美萊,您的滿意,讓我們無比幸福;您的力薦,讓我們感到萬分榮幸。凱美萊能贏得您的厚愛,我們深知唯有以堅持不懈的努力,方能做得更好,為了讓更多朋友的力薦!小美萊們會更加努力做到更加精緻和驚喜,期待您再次做客凱美萊酒店~
Guest User
Superior Cinema Twin Room - Smart Room With 120-inch Projector Screen And VIP Membership
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 30, 2025
Recommended by a friend, the hotel environment is very good, the geographical location is superior, and the transportation is very convenient. It is two or three subway stops away from Futian Port. It is very convenient to come from Hong Kong. The room is clean and tidy, spacious and comfortable. The front desk lady's service is very good, warm and thoughtful, and she helped to upgrade the room for free. I am very satisfied with the room and the living is very comfortable. This price is super price-effective. I recommend it to everyone.
Response from Property: 收到親的好評,那真是極好的。疲憊的差旅中,小美萊會竭盡全力把我們最好的服務展示給您,與此同時我們想把凱美萊的所有的特色都讓您體驗到!古人云,有朋自遠方來,不亦樂乎,期待與您的再次相會哦~
Guest User
Superior Smart Room (Double Bed)
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 29, 2025
The hotel is clean and tidy, the room is spacious and comfortable, and the bathroom is comfortable when taking a shower with enough hot water. In addition, the TV in the hotel also adopts a high-definition LCD TV. When you can't sleep at night, you can enjoy the same visual effect as a private theatre. The front desk service is very good, and I am very satisfied!
Response from Property: 親親,看到您對咱們店這麼滿意,我們心裏也是美滋滋的,有了您的支持我們便有了前進動力,我們將更加努力的為您提供更加完善的產品和服務,來,給您一個麼麼噠!
Charmaineyy
Superior Cinema Double Bed Room - Smart Room With 120-inch Projector Screen And VIP Content
Stayed in May 2025
Solo traveler
7 review
10/10
Outstanding
Posted on Jun 23, 2025
Very satisfied! The hotel is located near the Shangmeilin subway station. It takes seven or eight minutes to walk from Exit G to the hotel. The hotel rooms are clean and tidy, spacious and comfortable, with complete facilities, intelligent appliances, and the service attitude of the front desk is very good. It is a very pleasant stay experience. I will come again next time!
Response from Property: 親親,看到您對咱們店這麼滿意,我們心裏也是美滋滋的,有了您的支持我們便有了前進動力,我們將更加努力的為您提供更加完善的產品和服務,來,給您一個麼麼噠!
Guest User
Superior Smart Room (Double Bed)
Stayed in May 2025
Business traveler
33 review
10/10
Outstanding
Posted on Jun 10, 2025
This is the first time I come to check in. The hotel should have just opened. The room is clean and tidy, spacious and comfortable. The facilities are very good. The environment around the hotel is also very good. There are all kinds of food merchants. The front desk service is very good. I am very satisfied with the arranged room. Great!
Response from Property: We are very happy to make you stay comfortable and happy at the Camry Hotel Shenzhen Futian Shangmeilin Subway Station. Of course, we will not be proud and will continue to work hard, because our goal is far more than this. There is always love across thousands of miles, come a few more times. When you experience it a few more times, you will find that we will bring you more satisfaction and surprises, please come again~~
Guest User
Superior Cinema Twin Room - Smart Room With 120-inch Projector Screen And VIP Membership
Stayed in May 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 9, 2025
The experience of staying at the Camelai Hotel this time was very perfect. Whether in terms of the hotel's hardware facilities, service quality or cost-effectiveness, it exceeded my expectations. In particular, the front desk lady's service attitude is very good. Next time I come to Shenzhen, I will choose this hotel again. I hope that the hotel can continue to maintain such high standards in the future and bring a pleasant accommodation experience to more guests!
Response from Property: 謝謝您選擇入住凱美萊酒店深圳市福田上梅林地鐵站店並花時間分享您的入住感受,謝謝您對我們服務的認可,酒店秉承着“品質”、“快生活”、“空間”的服務理念,為每一位賓客提供朋友式服務。期待您得再次光臨!衹為更好的出發!
LeeBen
Superior Cinema Double Bed Room - Smart Room With 120-inch Projector Screen And VIP Content
Stayed in Jun 2025
Couple
3 review
6.5/10
Posted on Jul 21, 2025
hair dryer is not hot, i called staff and he said he was coming to repair, but didnt show up afterwards.
others are good.
Response from Property: 尊敬的客人:您好!非常抱歉給您帶來不好的入住體驗,我們查閲了近期的電話記錄與維修記錄,未發現哪間房吹風機有問題沒去處理,可否告知房號與入住日期,我們好去確認是何種情況,酒店向來秉承着及時響應及時處理的理念,房間有任何問題,我們都會在五分鐘內響應並處理,基本不會出現有問題不去處理的情況,辛苦您提供一下房號與入住日期,我們好去核實。祝您生活愉快!
Tsz On
Superior Smart Room (Double Bed)
Stayed in May 2025
Traveling with friends
39 review
8.5/10
Very Good
Posted on Jun 16, 2025
Nice and clean, check in at 2am and can’t extend two more hours of late check out. Hoping this policy can be change a little bit
Response from Property: Dear guest, we are very sorry for the bad experience. We saw that you checked in at midnight, so we tried to extend your check-out time to 15:00 p.m., but you wanted to extend your check-out time to 18:00 p.m. We are really sorry that we cannot do that. We are really sorry. I wish you a happy life.
Anonymous User
Superior Smart Room (Double Bed)
Stayed in Apr 2025
Business traveler
3 review
9.0/10
Great
Posted on Jul 23, 2025
Cleanliness can be improved but overall its a good stay. The hotel also constantly upgrade their amenities, which is a huge plus point
Response from Property: 居然沒有得到客官的五星好評呢,説明小美萊還是有升級的空間,歡迎您的監督,期待您的下次光臨凱美萊酒店!小美萊和全體員工竭誠為您服務。
Julia
Superior Smart Room (Double Bed)
Stayed in Mar 2025
Traveling with friends
1 review
8.5/10
Very Good
Posted on Apr 21, 2025
Overall a great stay, however we were next to a construction site and it was very loud in the morning
Response from Property: Dear guests: Hello! I'm very happy to see your approval. The construction site next to it has not started any work. This morning they were repairing the road downstairs. There is only a little bit left and it is expected to be completed in the next two days. There will be no such sound later. I look forward to your next visit and wish you a happy life!
RoCal
Zero Pressure Cinema Double Bed Room - Smart Room With 120-inch Projector Screen And VIP Membership
Stayed in Aug 2024
Business traveler
21 review
10/10
Outstanding
Posted on Sep 11, 2024
I would definitely recommend this hotel for travelers going to the Shenzhen Convention and Exhibition Center. It’s just 2 stations away and about 600+ meters by foot from the subway station. The location is quite nice, there’s a big mall right at the subway station and many shops nearby. If you also take a taxi it’s just around 19-20rmb per trip to the convention center.
When it comes to the room, it’s pretty decent. I chose the cinema room and enjoyed all the free vip movies!
I will definitely book this hotel again.
Response from Property: Appreciate your kind remarks about our hotel. It's always a pleasure to receive such positive feedback. We strive toprovide the best experience for all our guests, and your satisfaction is our top priority.Looking forward to welcoming you back soon!
Guest User
Superior Cinema Double Bed Room - Smart Room With 120-inch Projector Screen And VIP Content
Stayed in Jun 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 20, 2025
Has been staying here for multiple times was worth staying
Response from Property: 簡單的話語,帶來滿滿的感動,感謝親的讚許和肯定,有您的陪伴,我們會更加努力,為親提供更優質的服務,期待您的再次光臨!祝您生活愉快,萬事如意!
Guest User
Superior Smart Room (Double Bed)
Stayed in Nov 2024
Business traveler
2 review
10/10
Outstanding
Posted on Dec 29, 2024
Very nice location
Response from Property: 世界因為愛變得更美,人們因有愛變得更善良,我們更要善待生活,感恩生活,人間才會處處有愛,生活才會更美好。 歡迎您下次光臨。
JKLM
Superior Smart Room (Double Bed)
Stayed in Jan 2025
Family
8 review
7.5/10
Posted on Feb 2, 2025
Great location, easy to go around for food and shopping. The staff are friendly.
However, the rooms could be cleaner. It’s quite noisy at night because it’s by the side of street.
Response from Property: Thank you for taking the time out of your busy schedule to leave us a review. From your review, we can see the suggestions and improvements you gave us. We will let our staff handle them in time. We will continue to maintain the good parts and strive to improve them! I look forward to giving you a better experience next time you stay!
Chew Ee Vonne
Superior Cinema Twin Room - Smart Room With 120-inch Projector Screen And VIP Membership
Stayed in Mar 2025
Family
5 review
10/10
Outstanding
Posted on Jul 23, 2025
Clean Hotel, Friendly Staffs, Food Shop around the hotel! Superb
Response from Property: 紫陌紅塵,驀然回首。多少的春花秋月;多少的逝水沉香;多少的海誓山盟,如沿途的風景花開花謝。人世間的情緣觸痛了多少無言的感慨,情深緣淺的風吹散了多少相聚離散。花開是有情,花落是無意。來者是萍水相逢,去者是江湖相忘。緣起時,我在人羣中看到你。