Lai Sang Zhuokang Inn

Lai Sang Zhuokang Inn Reviews

Lai Sang Zhuokang Inn

Jinlong Street (No.18 Yamenlang), Shangri-La, Yunnan, ChinaSee Hotel Details
Lai Sang Zhuokang Inn
Lai Sang Zhuokang InnLai Sang Zhuokang InnLai Sang Zhuokang Inn
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1 night

Guest Reviews

9.4/10
Outstanding
173 review
Verified reviews
Location9.5
Amenities9.3
Service9.5
Cleanliness9.4
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All reviews(173)
Positive reviews(167)
Reviews with photos/video(139)
Loved the view(50)
Great location(32)
Large rooms(21)
Classy environment(17)
Well designed(17)
Comfortable bed(12)
Friendly staff(8)
Perfect for kids(4)
Negative reviews(6)
Nomader
Floating Clouds | Blue Sea Scenic Double Bed Room (Oxygen Generator + Heated Floor + Humidifier)
Stayed in Jun 2025
Couple
6 review
8.0/10
Very Good
Posted on Jul 17, 2025
Good view from upstairs. Close to the shops in ancient town. Loved view from outdoor area. It wasn’t noise proof yet enjoyed our staying
Response from Property: 親愛的客人，非常感謝您分享入住體驗🥰！得知您喜歡我們民宿樓上的絕佳視野，以及户外區域那如畫的景色，還有便利靠近古鎮商店的位置，我們倍感榮幸，這説明我們在選址和環境打造上的努力得到了您的認可。對於隔音效果欠佳的問題，我們深表歉意。目前我們已經在積極尋求解決方案，因民宿是純藏式木材結構，傳音效果太好了，導致隔音效果欠佳。我們會考慮在部分客房增加隔音材料，提升隔音效果，儘量減少外界干擾，為後續客人營造更安靜舒適的休息環境。看到您表示住得很愉快，我們由衷地開心，期待您再次選擇我們的民宿，相信下次入住，我們會給您帶來更完美的體驗。
arkoudaki__
Dawn Tatami Scenic Double Bed Room (Oxygen Generator + Humidifier)
Stayed in Mar 2025
Couple
5 review
9.5/10
Amazing
Posted on Apr 26, 2025
The owner of the hotel is kind, friendly and helpful. The hotel is conveniently located and close to the main attractions in the old town. My partner had altitude sickness on one of the days we stayed and she made sure we were taken care of. I would return to the hotel.
Response from Property: Hope you have a great day
Guest User
Morning Dew 180° Scenic View Double Bed Room (Oxygen Generator + Floor Heating + Humidifier)
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 7, 2025
A very friendly, helpful and kind lady boss. Clean and neat environment with beautiful scenery. Will be back again when there’s a chance.
Response from Property: Thanks a lot. Hope see you again soon
Yenyen0706
Spring Breeze | Autumn Rain Courtyard Scenic Twin Room (Oxygen Generator + Humidifier)
Stayed in Jul 2024
Family
6 review
10/10
Outstanding
Posted on Aug 8, 2024
Thank you for the prompt response on our request and friendly service to pick up and drop off us at the entrance of town. We did early check in and were service with breakfast while waiting for the room to be ready.
Response from Property: 感謝喜歡，歡迎再來😘
DavRoamer
Queen Room
Stayed in Nov 2023
Couple
5 review
9.0/10
Great
Posted on Jan 3, 2024
It was a memorable NYE for me, had some drinks and chitchat with the other guests/staff by the fireplace, could see the fireworks and the view of Shangri-La old town from the 2nd floor. 阿英 was kind enough to upgrade me to the bigger room, provided an external heater as the floor heater would take some time, and sent our luggage to 北门. I wouldn’t mind climbing up some stairs but may not be ideal for some other people. Overall, I do love this place, it gave me the vibe of the mysterious Shangri-La.
Response from Property: 感謝喜歡💕
Anonymous User
Dawn Tatami Scenic Double Bed Room (Oxygen Generator + Humidifier)
Stayed in Mar 2023
Couple
7 review
7.5/10
Posted on Apr 12, 2023
Good location, room and views. However, we were picked up by the owner’s friend who didn’t know where we were going, made us drag our suitcase over the cobbles quite far. Then we arrived and there was no hot water and the hotel said it wouldn’t be fixed until the following day. We had to cut our trip short, although the owner was responsive on WeChat and flexible due to the situation so gave us a refund for the second night.
Response from Property: We are sorry that we couldn't make your trip smooth. We will improve our services and hardware facilities. The hot water had an emergency problem and it was fixed the next day. We were inside the ancient city, so we had to park in the parking lot and walk in. My friend didn't know how to ride a tricycle, so he walked to pick us up. Normally we will pick up the luggage. Thank you for your likes. Our house is located at the highest point and the scenery is the best. You are welcome to come again next time💗
Tobias W
Sunrise Balcony Scenic Double Bed Room (Oxygen Generator + Heated Floor + Humidifier)
Stayed in Dec 2022
Couple
7 review
10/10
Outstanding
Posted on Jan 27, 2023
Very nice hotel with friendly staff, clean apartment and comfortable bed. View from the room is top (see picture). Be aware the toilet has no door, which is typical/ original style in this area, but you need to know.
Response from Property: Thank you for your love of our homestay. Welcome to come again next time
Guest User
Floating Clouds | Blue Sea Scenic Double Bed Room (Oxygen Generator + Heated Floor + Humidifier)
Stayed in Dec 2022
Couple
3 review
9.0/10
Great
Posted on Jan 23, 2023
We arrived in Shangri-la late at night. The owner of the hotel told us to go to a certain location so they could go pick us up, we were not charged for this service. They were very kind to us, especially to me since I had a hard time adjusting to the altitude and they told us what to do to alleviate my altitude sickness issues. The rooms are very spacious, nicely decorated and clean. The atmosphere of the place gives you a feeling you’re immersed in the local culture. The view from the top rooms are breathtaking, you can have an overview of the town and the main temple. Just beware that in order to have this view, you need to climb a lot of stairs, and at this altitude, climbing stairs can be a daunting challenge, but totally worthwhile. I highly recommend this place.
Response from Property: Thank you for your love of our homestay. Welcome to come again next time
Guest User
Queen Room
Stayed in Mar 2023
Couple
9 review
6.0/10
Posted on Apr 22, 2023
It was a great location with a nice view and a very cute dog. But the room was cold and loud with thin walls. The courtyard was used for the dog and because they never seemed to walk it, it would pee and poop in there, which generated a bad smell. The bed was rock hard (although the reception tried to help us with an extra layer) and the room was not cleaned once while we stayed for a few days. I don’t think the price matches.
Response from Property: Thank you for your feedback, we will make improvements
Guest User
Spring Breeze | Autumn Rain Courtyard Scenic Twin Room (Oxygen Generator + Humidifier)
Stayed in Dec 2022
Solo traveler
5 review
10/10
Outstanding
Posted on Jan 11, 2023
Very cute little hotel in ******* style! Owner was super friendly and cool!
Response from Property: Thank you present,welcome next time .
Olsen
Sunrise Balcony Scenic Double Bed Room (Oxygen Generator + Heated Floor + Humidifier)
Stayed in Sep 2022
Couple
9 review
8.5/10
Very Good
Posted on Oct 8, 2022
We rented the queen room with balcony for the view to the temple. The view is probably the best in Shangri-La, but the walk to the Inn is a little exhausting due to the altitude or your condition:) The room is typical local style, nice and spacious and there is plenty of warm water for the shower. There isn’t much hangers for clothes and the shower/toilet has no door to separate from the living area, only a curtain The bed is nice with comfortable quilt If you need daily cleaning you better remind the staff - otherwise they won’t do it
Response from Property: First of all, thank you for your presence, and thank you for your evaluation and affirmation. We will try our best to rectify your valuable suggestions. Strive to provide customers with satisfactory service and environment. Look forward to your next visit. Wish you a happy life!
Guest User
Spring Breeze | Autumn Rain Courtyard Scenic Twin Room (Oxygen Generator + Humidifier)
Stayed in Jun 2025
Traveling with friends
4 review
2.0/10
Posted on Jul 8, 2025
It's the worst. The hygiene, service, location, and facilities are all the worst. The bedding (pillows, blankets, and sheets) smelled like sweat, so I asked them to change them. Even after they changed them, the room still had an unpleasant smell. I stayed for 3 nights, but the room was never cleaned. I asked for towels every time, and when I asked for towels, they gave me towels that I used to wipe my feet on the floor. Even those towels had a bad, old smell, so I used the same towels for 3 days. The dog I raised at the hotel is locked in a small cage every day. I can hear the dog barking and whining from early morning to night, so I can't rest or sleep comfortably. I don't know why they keep the dog locked up. The cage is so small that the dog can't even stand up properly, so I felt very sorry for the dog. The location is also very inconvenient for moving around with a carrier.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that this stay brought you such a bad experience. We feel deeply guilty. We have just taken over this store, and there are so many bad reviews. We are also very upset. In response to the problems you raised, we have conducted in-depth reflection and rectification. In terms of hygiene: the odor of bedding and towels and the failure to clean the room in time are the negligence of our staff. We have strengthened the training and management of cleaning staff, strictly controlled the hygiene standards, and will carefully check the hygiene of the room before guests check in. In addition, the frequency of replacement of cleaning supplies will be increased in the future to ensure that there is no odor in the room. In terms of service: Providing you with a foot towel is a serious mistake in our service. We will retrain the service process and specifications of the front desk and service staff, improve service awareness, and ensure that guests are provided with correct and clean items. At the same time, a more complete service feedback mechanism will be established to handle guests' needs in a timely manner. In terms of facilities: Regarding the issue of the dog being locked in a small cage, we are sorry that this has affected your rest. This dog is a pet raised by the previous owner of the homestay. Later, we will arrange for employees to take it home to avoid disturbing other guests. Location: If you have trouble carrying your belongings next time, please let us know in advance and we will arrange for staff to assist you. To express our apologies, we are willing to provide you with a 6% discount refund for this stay. We hope that you can give us another chance to experience our improved service.
Guest User
Spring Breeze | Autumn Rain Courtyard Scenic Twin Room (Oxygen Generator + Humidifier)
Stayed in Jan 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Feb 10, 2025
The location of the inn is very good, very close to Sifang Street and Moonlight Square. The room is huge and has a lot of atmosphere! There is a small courtyard outside the room and an observation deck on the second floor. The boss lady was especially nice. She helped us carry our luggage when we came, brought us snacks, invited us to eat and drink together, and even cooked for other guests who could cook. Everyone was super nice. I had a lot of fun. I'll come again next time.
Original TextTranslated by Google
Response from Property: Welcome to come again next time☺️☺️
HeyImin
Spring Breeze | Autumn Rain Courtyard Scenic Twin Room (Oxygen Generator + Humidifier)
Stayed in Jun 2024
Traveling with friends
10 review
9.5/10
Amazing
Posted on Jul 31, 2024
The owner and staff are really kind and warm and will actively help you with anything you need during your trip. Even though I am a foreigner, I was able to enjoy Shangri-La without any inconvenience. The accommodation has a large and clean room, a comfortable bathroom and bathtub, and public facilities that are good for taking pictures. The bed has an electric blanket so you can sleep warmly. There are really cute kittens and puppies in the lobby. I definitely want to come back to Shangri-La. I definitely want to come back and stay at this accommodation again.🥰
Original TextTranslated by Google
6/12
Response from Property: Thank you for your likes, welcome to come again😘
Anonymous User
Floating Clouds | Blue Sea Scenic Double Bed Room (Oxygen Generator + Heated Floor + Humidifier)
Stayed in Jun 2024
Couple
1 review
10/10
Outstanding
Posted on Jul 14, 2024
It’s my first time to come to Shangri-La. Although the weather is not very good, the owner of the B&B is super nice. I will come again next time! There is also a cute kitten that is not afraid of being bitten! Cat lovers fall in love. Puppies are also cute. Sitting in the living room and chatting with good friends and companions is a very pleasant life. You don’t have to worry about embarrassment when you come alone. Once you come, you are familiar with each other as if you are home, and you are prepared for precautions. High anti-inflammatory snacks and medicine are nice☝️🤭
Original TextTranslated by Google
6/8
Response from Property: Thanks for liking, welcome to come again next time❤️