No.9 Cuigang West Road, Fuyong Street, Bao'an District, Shenzhen, Guangdong, ChinaView Hotel Details
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Hilton Garden Inn Shenzhen Airport Guest Reviews
4.8/5
Excellent
2040 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2040)
Positive reviews(1995)
Reviews with photos/video(490)
Friendly front desk staff(341)
Easy to get around(239)
Close to airport(181)
Delicious breakfast(139)
Perfect for business trips(87)
Loved the view(48)
Tasty restaurant(31)
Stayed multiple times(26)
Negative reviews(45)
Anonymous User
TWIN GUEST ROOM
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 20, 2024
This is a great location to be in shenzhen close to the airport ! The hotel has amazing helpful staff! I love the comfortable bed and room!The breakfast buffet has lots of selections and is delicious... well worth it!!Thank you for a wonderful stay!
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Guest User
TWIN GUEST ROOM
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
I had a wonderful stay at the Hilton garden inn.The location is truly outstanding. It great convenience to get to anywhere. The service attitude is simply superb, making me feel cared. What's more, the hotel close to variety of restaurants, I have to mention that there is a very beautiful view, 20 minutes to Airport and 10 minutes to subway station. Overall, it's an amazing hotel that I would highly recommend to anyone visiting.
6/10
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Guest User
TWIN GUEST ROOM
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Excellent customer service all around! Stayed here for one night, everyone was super friendly and helpful, from Kavin and front desk team, We had an issue with my phone. she helped me resolved it. very pleased. the room is well clean and comfortable . No charge for extra bottles of water. The location is great, very convenient to airport . the front desk team was very accommodating.So, we would definitely stay here again next when we come to shenzhen
6/7
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Anonymous User
KING GUEST ROOM
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
What impressed me most is the high quality service,it always makes me feel at home. especially Kavin who is so kind even helps me with things that go beyond his job description. the room was clean and comfortable, the hotel was close to the airport.I will recommend your hotel to my friends without hesitation. Hope your hotel will be more prosperous in the future
6/9
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Anonymous User
TWIN GUEST ROOM HIGH FLOOR
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Convenient location in Shenzhen. 10 min walking to subway station and 20 min Exhibition Centre by car. Room was clean and bed was comfortable. Food is very easy to get around the hotel. It's also waking distance to shopping malls. They have gym and laundry room for free. Check in and check out is super fast. Staffs are very helpful from front desk to concierge.
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Guest User
TWIN GUEST ROOM
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Good location, just 5 to 10 minutes walking distance from hotel to the metro station. Many choices at restaurants I almost got lost trying to choose what to have! Very helpful front desk staff who assisted to call a taxi, especially Mia who is friendly. Overall a great stay for a one night layover.
6/9
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Guest User
TWIN GUEST ROOM
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Great reception. Easy in and out . Great breakfast. Staff really helpful. Location close to shenzhen airport and Shenzhen word Convention and Exhibition Center.SPA and convenience store is just downstairs. Room very clean and spacious. Toilet and shower well organize. Some entertainment places close by.
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Anonymous User
TWIN GUEST ROOM
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 7, 2024
Great stay. All the staff we meet were all friendly especially Janet from front desk they are accommodating and makes a very good service. she assist and always check on us if we need help. She serve guest with her heart. The room is spacious and bed is very comfortable. Enough food selection during breakfast.
6/8
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Guest User
TWIN GUEST ROOM
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Coming out to play and being able to stay in a satisfactory hotel is really a very happy thing. The first impression is cleanliness and beauty. Moreover, the room is extremely quiet and warm to live in. The
service staff also have a very good attitude. The staff patiently answers any questions. In particular in the front desk left a very deep impression on me. I will stay hereagain in the future.
6/8
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Anonymous User
TWIN GUEST ROOM
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 5, 2024
The service at the hotel was exceptional, and front desk staff went above and beyond to make our stay truly memorable. they attention to detail, warmth, and professionalism made us feel so special. From the moment we arrived, they ensured everything was perfect, addressing all our needs with a smile. The hotel itself was spotless, comfortable, and well- maintained, but it was front desk staff's outstanding care that stood out the most. We are so grateful for them dedication and kindness. Highly recommend this hotel and its incredible team
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Anonymous User
TWIN GUEST ROOM
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 21, 2024
This is one of the best hotel experiences possible. I'm not sure why there are any negative reviews but our stay was off the charts great for 1 night and we have done lots of traveling. Make sure to get the buffet breakfast included with your stay, it's an absolutely incredible value and so gourmet in every way with a plethora of choices. Room had the most amazing view I have ever seen. They also give you a complimentary fridge drinks!! Last but not least the location is perfect, it's right by the shenzhen airport and shopping really close to hotel. You can easily shop around. I don't write many reviews but cannot recommend this hotel enough. Will be staying at this chain of hotels again.
6/10
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Guest User
TWIN GUEST ROOM
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 20, 2024
The location of the hotel is perfect to shenzhen airport. hotel is close to subway Station.The room is overlooking the city. As someone who loves to eat ,10 mins from the hotel there are a lot of restaurants. When we were there the weather is quite chilly and still we love to walked around. I love that the lobby have some drinks for free and convenience store. That's brilliant and convenient.Overall, the service associates are really helpful, polite and kind.Thank you for your hospitality. See you soon again.
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Guest User
TWIN GUEST ROOM
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Great city hotel Well priced Great staff Food excellent Room comfy Great place to stay in Hilton garden inn easy to get shenzhen airport next subway station out the front Beds comfy Air con goodAble to store bags if needed helpful staff
6/7
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Guest User
TWIN GUEST ROOM
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 15, 2024
The room is fantastic and the beds are really comfortable. Looking forward to sleeping well tonight. The view from the window is great.Got a great welcome from Edward on reception. Very helpful, very friendly and an asset to the hotel.
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely
Guest User
TWIN GUEST ROOM
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 2, 2024
From the moment we walked in the door, we received an overwhelming warm welcome. Everyone we interacted with went above and beyond for us. Tracy impressed me. So kind and polite. Our rooms were beautiful, super quiet and clean. The beds were comfortable as well. We loved that the location was in walking distance to restaurants and shopping (about 5-10 min casual walk). Thank you for making our stay so wonderful and memorable. I would definitely recommend this hotel
Response from Property: Warm greetings from Hilton Garden Inn Shenzhen Airport! Please allow me to extend my sincerest appreciation for choosing Hilton Garden Inn Shenzhen Airport for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Once again we thank you for always supporting the Hilton brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely