Shangri-La Hotels in Shanghai

I am happy to stay at crowne plaza nanjing shanghai, close to tourist attractions and easy to find food. There is only one problem, I deposit 2000rmb for 3 rooms and 3 nights, until now it has not been refunded. I have emailed but no response or reply. So who else should I email? So where should I contact regarding this refund?

Note that the high floor and away from the elevator are satisfied, the front desk has also done a free upgrade to the larger area of the queen bed suite, the rotating restaurant on the top floor is even more impressive!

Exceptional Service and Perfect Location My stay at Shanghai Marriott Marquis City Centre was fantastic! The service was top-notch—despite receiving multiple Taobao parcels daily, the staff were incredibly patient, always helping to locate them and even delivering them directly to my room. As the Executive Lounge was under renovation, they thoughtfully provided complimentary bento boxes sent to our room, which was a lovely touch. The room itself was spacious and comfortable, featuring two double beds that easily accommodated four people. The location couldn't be more convenient. With McDonald’s and Luckin Coffee right next door and the bustling Nanjing Road just a 5-minute walk away, everything I needed was within easy reach. Highly recommend this hotel for its impeccable service, thoughtful gestures, and unbeatable location.

The Location is very convenient, very near and short walk to MRT , is very easy accessible to food and shopping- near popular stores M&M , Lego and Popmart , Miniso and Anime Stores also soon the TopToys opening brand new store coming in end Dec 24. The only setback is the hotel building although there is lift but also have stairs and not friendly for Wheelchair access also if you have lots of luggage’s after shopping might take some time and need people to help carry or assist to bring to lobby … unless you book level 4 units which is direct to lift access. Maybe can check with hotel before booking if you are travelling with people kids and old . Otherwise for the cost per night and that location is super worth it.

It was useful that trip tells you the size of the beds so that you can determine whether they’re big enough to share with children. Lots of the hotels say that children can stay free, but the beds are no way big enough. The shanghai garden hotel has 2x 1.2m single beds in a standard room, which is considered a small double in the uk, and was comfortable for my family of 4. We visited the swimming pool during our stay and it was very refreshing. Be advised it is mandatory to wear swim cap. Which will have to be purchased if you don’t have it. Breakfast was vast, lots of choice of Chinese, Japanese and western style. We particularly enjoyed 混沌汤, 点心。 Disappointed with the 包子, 生煎包 - which didn’t really have much filling, flavour, and 油条 - which wasn’t fluffy felt it was cooked from frozen. Particularly annoying when we were asked to pay the high full price for our small 12 year old and half price for 7 year old, rather than by height which is what other hotels do. They hardly ate anything! Consider being more family friendly!

Had a wonderful stay in Pullman Jing’an. Location is perfect, Rooms are good and last but not least, the staff were excellent. I would like to comment the duty manager Felicia, for her warm welcome. Please keep up the high standards and I will definitely be back.

I’ve stayed at this hotel many times. In fact I almost every month and for several days or weeks. I have chosen to stay at this hotel due to its well positioned location. This is however the first time that I’m writing a review about this hotel. The reason is because the majority of my stays haven’t been as positive as this one due to shortcomings in the service. I will not go into details about that at this time and I want to mention my positive experience during this stay. When I arrived the doorman greeted politely and helped me with my luggage which was much appreciated. When I arrived for check in, I just waisted for a couple of minutes which is rather short and unusual for this hotel. The receptionist, named Red greeted me with a friendly smile and apologized for the waiting time. By doing that, he already gave me a positive impression. He helped me check in very quickly and as he realized that I stayed for many times and that I like to book the premium room as I prefer a bit larger room than the standard rooms, he gave me a room upgrade. As he also saw that I stay so frequently and never had any outstanding payments for mini bar etc. he did not ask me to pay any deposit. His recognition and courtesy made me feel happy and feel how the service of a five star hotel should in fact be. He also handed me two cocktail vouchers for the top floor bar and explained with enthusiasm that I can go to enjoy a drink there. Finally he wished me to have a good stay and I went to my room. The room he arranged was more beautiful than the one I originally booked. Nearly same size but looked much more pleasant which I like very much. He made this arrival much appreciated and I certainly hope that there will be more people like Red working at this hotel. Then I can easily say that I choose this hotel not only for the location but also for the service.