Lavande Hotels (Shanghai Hongqiao Railway Station National Convention and Exhibition Center)

Lavande Hotels (Shanghai Hongqiao Railway Station National Convention and Exhibition Center) Reviews

Lavande Hotels (Shanghai Hongqiao Railway Station National Convention and Exhibition Center)

No.25 Nanhua Street, Minhang District, Shanghai, ChinaView Hotel Details
Lavande Hotels (Shanghai Hongqiao Railway Station National Convention and Exhibition Center)
Lavande Hotels (Shanghai Hongqiao Railway Station National Convention and Exhibition Center)Lavande Hotels (Shanghai Hongqiao Railway Station National Convention and Exhibition Center)Lavande Hotels (Shanghai Hongqiao Railway Station National Convention and Exhibition Center)
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Lavande Hotels (Shanghai Hongqiao Railway Station National Convention and Exhibition Center) Guest Reviews

4.5/5
Good
2619 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(2619)
Positive reviews(2501)
Reviews with photos/video(194)
Friendly front desk staff(307)
Easy to get around(208)
Classy environment(205)
Great value for money(173)
Close to airport(79)
Delicious breakfast(66)
Perfect for business trips(55)
Would stay again(38)
Negative reviews(118)
Anonymous User
Family Room
Stayed in Jul 2024
Travel with friends
27 review
5.0/5
Outstanding
Posted on Aug 29, 2024
I had a very pleasant stay. Very helpfull and kind staff. Good service. Nice and clean accomodations. Highly recommendable hotel.
Response from Property: Dear guests: Hello! Liuxi slowly, time soft, thank you for your support, we will continue to continue the good quality and more perfect service as always, to thank you for your support and love, look forward to your visit again, I wish you a happy day!
Anonymous User
Deluxe Double Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 17, 2024
xiaofeng haibucuo
Response from Property: Meeting the guest guest is the best time for Xiaoli. Thank you for the guest guest’s recommendation to Xiaoli!
Guest User
Elegant Double Room
Stayed in Nov 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 11, 2023
设施:OK 卫生:OK 环境:OK 服务:OK
Response from Property: 親愛的朋友:您好!感謝您送的5分好評!美麗的時光,麗楓酒店與您不期而遇,感謝這份緣分,我們會倍加珍惜,期盼與您的下次相見!祝:安好!
Guest User
Deluxe Room (2 beds)
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
The overall effect of the hotel is good. The accommodation environment and hygiene are particularly good. Haiyan's service attitude is warm and hospitable. Parking is free. The laundry is convenient and dryable. It is worth recommending
Original TextTranslated by Google
Response from Property: After seeing your comments, Xiaoli also felt the enthusiasm and kindness coming from across the air.
NYYC90
Deluxe Room (2 beds)
Stayed in Oct 2024
Business travelers
119 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Very close to Hongqiao Airport, 15 minutes by taxi. The hotel is very clean, the bedding is good, and the sleep is comfortable. Xiao Zhou at the front desk has a good service attitude.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality to move forward. Thousands of words can be condensed into one sentence. Thank you for your support of the hotel.
Guest User
Elegant Double Room
Stayed in Oct 2024
Booked for others
2 review
5.0/5
Outstanding
Posted on Nov 20, 2024
My family said that the hotel was clean and hygienic, and the front desk service attitude was very good. The robot delivered takeaways, and they also gave me a breakfast coupon. It was a comfortable and secure stay! Especially the handsome guy Feng at the front desk. My family especially praised him! Ask me to praise the handsome guys more when I post comments!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality. Thousands of words are summed up in one sentence: Thank you for your support of the hotel.
Guest User
Elegant Double Room
Stayed in Sep 2024
Couples
2 review
1.2/5
Posted on Oct 7, 2024
The hotel environment is very bad, the wooden floor is moldy, my wife was bitten by some bug in the middle of the night, she was very itchy, she scratched until her skin was broken, she didn't sleep much that night, it was really too bad.
Original TextTranslated by Google
Response from Property: Hello dear guests! Sorry to hear about the unpleasant experience you had during your stay. We are deeply sorry for the inconvenience caused to you by the room facilities issue and express our concern for your physical discomfort. We will immediately and thoroughly investigate the issue you mentioned and take steps to ensure that a similar situation does not happen again. Your health and comfort are our top priority and we take your feedback seriously and will increase our cleaning and maintenance efforts. Hope you can accept our sincere apology. If you need further assistance or want us to take additional steps to make up for this inconvenience, please feel free to contact us. Wish you a speedy recovery!
Anonymous User
Deluxe Room (2 beds)
Stayed in Aug 2024
Business travelers
10 review
3.0/5
Posted on Sep 13, 2024
The room always smelled of restaurant cooking and Chinese medicine. The cleaning was very average. The toothpicks on the floor were not cleaned.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your valuable feedback. We are deeply sorry for the odor and hygiene issues in the room and are taking steps to improve it. We have increased our cleaning efforts, particularly around odor sources and floor cleaning. Your feedback will help us improve our service quality. We hope you will give us another chance to experience our improved services. Best wishes!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The front desk is very nice. The hotel environment is also very good. Free breakfast is given. Recommended. It is also close to the train station. It is a very good choice.
Original TextTranslated by Google
Response from Property: My darling, nature, kindness and sincerity are Xiaoli’s service concept~ Thousands of words can be summed up in one sentence. Thank you for choosing Xiaoli in your hotel. Thank you for your careful discovery and sharing. Nature, kindness and sincerity are Xiaoli’s service concept~ Welcome Come back again!
Kuangaobigui
Elegant Double Room
Stayed in Jul 2024
Business travelers
6 review
3.2/5
Posted on Aug 16, 2024
Stayed for three consecutive days, the price is not cheap, there are few places to eat and have breakfast around, you can only order takeout, the room is a bit small, the facilities are old, and the soundproofing is not very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel and sincerely appreciate your feedback. We understand that you are not satisfied with the space of the Elegant King Room. In order to improve your stay experience, we recommend that you choose a Deluxe King Room or Business King Room next time you book. These room types are larger and can provide more comfortable space. Regarding dining options, there are indeed fewer restaurants near the hotel, but we suggest that you try the hotel takeaway service or go to Wanda Plaza, two kilometers away, where there are more dining options. We attach great importance to your suggestions and hope to provide you with a better experience in the future. We are committed to continuously improving our facilities and services to ensure that the needs of every guest are met. I hope to have the opportunity to provide you with a better accommodation experience in the future. If you have any other needs or questions, please feel free to contact us and we will serve you wholeheartedly. Looking forward to seeing you again in our hotel!
Guest User
Elegant Double Room
Stayed in Jan 2025
Couples
7 review
5.0/5
Outstanding
Posted on Feb 4, 2025
Facilities: All are relatively new, and all are controlled by electric switches, which are very convenient to use. Hygiene: Relatively clean. Environment: Good reviews! It is not a street-side room, very quiet at night, good news for people with poor sleep. Service: Patient and meticulous, and actively responded to our requests.
Original TextTranslated by Google
Response from Property: Thank you for your support. I feel great and all the fatigue of the day has disappeared! The cotton products in Xiaoli Hotel’s rooms are all star-rated Asian cotton brand linens and international brand Mousse mattresses. Xiaoli Hotel’s prices are very affordable and you will have more benefits by becoming a member! Every guest is Xiaoli’s friend. If you like Xiaoli, come to Xiaoli often!
Shede..
Deluxe Room (2 beds)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 4, 2025
I really recommend this hotel. The service of Xiao Zhou at the front desk is amazing! From the warm greeting to the quick check-in and check-out, there was no waiting throughout the whole process, which made the experience burst. Next time I come here, I will definitely choose this place again
Original TextTranslated by Google
Response from Property: Thank you for your support. I feel great and all the fatigue of the day has disappeared! The cotton products in Xiaoli Hotel’s rooms are all star-rated Asian cotton brand linens and international brand Mousse mattresses. Xiaoli Hotel’s prices are very affordable and you will have more benefits by becoming a member! Every guest is Xiaoli’s friend. If you like Xiaoli, come to Xiaoli often!
Guest User
Elegant Double Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 3, 2025
The hotel I stayed in on this business trip was really great! The room was spacious and bright, clean and tidy, and the bedding was comfortable, allowing me to sleep well every night. Xiao Zhou at the hotel front desk was friendly and enthusiastic, and the service was thoughtful. From check-in to check-out, it made people feel particularly considerate. The breakfast was rich in variety and tasted good. The location was convenient, and the surrounding transportation and dining were very convenient. Next time I travel, I will choose this hotel without hesitation!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您 提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨。
Wanmeishenghuojia
Family Room
Stayed in Jun 2024
Family
6 review
1.7/5
Posted on Jul 19, 2024
😡Conclusion first: Super bad review, harmful to health. 😡 I almost never comment on hotels when I stay in them, even if they are a little bad, I don't care. But this time I have to say it. I don't mind that the various facilities in the room are old, but the most annoying thing is that when I got up in the morning, there was a lot of white dust on the screen of the mobile phone that was placed on the bedside table for charging. Then I checked the bedside table, the bedside, etc., and there were these white powders everywhere. I seriously suspect that the bedding is of poor quality and it floated out. I don't know how much powder dust we breathed in for one night. It's too much. People living in it are simply human air purifiers. It's a big injustice. When I checked out, I passed by other rooms with their doors open. I also went in to check the bedside table. There was also a layer of white powder dust. I have always had a good impression of Lifeng. How can there be such a thing? It's terrible. How much did I inhale into my lungs in one night. It's too spicy. The merchant doesn't need to contact me to delete the bad review or something. I evaluate it truthfully to help others avoid pitfalls.
Original TextTranslated by Google
Response from Property: Dear customer, we sincerely regret that your experience in our hotel did not meet your expectations. We take your feedback very seriously and understand your concerns about hygiene and comfort. First of all, we are deeply sorry for the uncleanliness of the bedside table and the room you mentioned. We have immediately launched an investigation and will strengthen the training and inspection procedures of the cleaning team to ensure that every guest can enjoy a clean and comfortable environment when checking in. We understand your concerns and ensuring the health and safety of our guests is our top priority. We will take all necessary measures to prevent similar situations from happening again and thoroughly clean and inspect each room. If you wish, we sincerely invite you to communicate with us further so that we can have a more comprehensive understanding of your specific experience and provide you with appropriate remedial measures. Thank you again for your feedback and attention to us. We look forward to the opportunity to show you our improvements and quality services.
Anonymous User
Elegant Double Room
Stayed in Dec 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jan 21, 2025
It was several days after I checked out that I remembered that I left my facial cleanser at the hotel. I called the hotel and a lady named Haiyan immediately found it for me. She was very efficient and took a photo for me to confirm. I was worried that there would be no hope after several days, but I didn't expect that Miss Haiyan would keep it for me. Thank you so much.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對麗楓酒店的鼓勵與推薦!金獎銀獎不如您的誇獎,金盃銀 杯不如您的口碑,我們不會讓您失望的!祝:萬事如意!