Sheraton Shanghai Waigaoqiao Hotel

Sheraton Shanghai Waigaoqiao Hotel Reviews

Sheraton Shanghai Waigaoqiao Hotel

No. 28 Jilong Road, Pilot Free Trade Zone, Pudong New Area, Shanghai, 200131, ChinaView Hotel Details
Sheraton Shanghai Waigaoqiao Hotel
Sheraton Shanghai Waigaoqiao HotelSheraton Shanghai Waigaoqiao HotelSheraton Shanghai Waigaoqiao Hotel
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Sheraton Shanghai Waigaoqiao Hotel Guest Reviews

4.6/5
Very Good
1029 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1029)
Positive reviews(983)
Reviews with photos/video(120)
Classy environment(84)
Large rooms(46)
Friendly front desk staff(42)
Loved the view(27)
Close to metro(14)
Perfect for business trips(11)
Luxurious(9)
Awesome gym(6)
Negative reviews(46)
Anonymous User
Deluxe Double Room
Stayed in May 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on May 8, 2024
Stayed here for 2nights and 3 days. Excellent customer service. Breakfast buffet has lots of choices and delicious. Spacious and well-decorated room. Will come back again
6/10
Response from Property: Thank you very much for your kind recognition and positive feedback! we will continue to strive to provide you with even better services. Looking forward to your next visit!
Anonymous User
Deluxe Room (2 beds)
Stayed in Nov 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Nov 18, 2024
Great breakfast and hotel staff. Hope I had more time to explore next time.
Response from Property: Dear guests, thank you very much for choosing to stay at Sheraton Shanghai Waigaoqiao Hotel recently. We are very pleased to know that you have given positive comments on the overall stay experience, especially on the service and facilities of our hotel. We are always committed to providing quality service and facilities to all our guests, so that they can enjoy a warm, comfortable and elegant living environment.We look forward to welcoming you to Sheraton Shanghai Waigaoqiao again!
Mukul
Deluxe Room (2 beds)
Stayed in Jun 2024
Business travelers
19 review
4.7/5
Amazing
Posted on Jun 25, 2024
Very Good pool and gym, nice breakfast, large rooms, v clean. Location ok for business traveler. Near metro line. Away from downtown. Cheerful front desk staff.
Response from Property: Thank you very much for staying at Sheraton Shanghai Waigaoqiao. It is our honor to have a wonderful hotel experience for you.Your recognition and satisfaction is our greatest encouragement for continuous progress!Thank you for your testimonies, especially for our services and facilities. Thank you for your continued support to our hotel. Sheraton Shanghai Waigaoqiao Hotel looks forward to seeing you again. Wish you a pleasant trip!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Business travelers
1 review
4.5/5
Great
Posted on Jun 11, 2024
An immaculate hotel in a less-than-ideal location. If you need a place to stay in this part of Shanghai then there's nothing better. If you're going to Shanghai for any other reason then know that you're about 90 minutes+ to the city center. Staff is great, facilities are great, rooms are clean and everything is comfortable. I stay here every time I'm in the area for business.
Response from Property: Dear guests, thank you very much for choosing to stay at Sheraton Shanghai Waigaoqiao Hotel recently. We are very pleased to know that you have given positive comments on the overall stay experience, especially on the service and facilities of our hotel. We are always committed to providing quality service and facilities to all our guests, so that they can enjoy a warm, comfortable and elegant living environment.We look forward to welcoming you to Sheraton Shanghai Waigaoqiao again!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Business travelers
4 review
4.5/5
Great
Posted on Jun 5, 2024
Very good service, and a really nice hotel, despite being far from the city. It is close to the subway, though.
Response from Property: Dear guests, thank you very much for choosing to stay at Sheraton Shanghai Waigaoqiao Hotel recently. We are very pleased to know that you have given positive comments on the overall stay experience, especially on the service and facilities of our hotel. We are always committed to providing quality service and facilities to all our guests, so that they can enjoy a warm, comfortable and elegant living environment.We look forward to welcoming you to Sheraton Shanghai Waigaoqiao again!
Guest User
Deluxe Double Room
Stayed in Nov 2023
Couples
2 review
5.0/5
Outstanding
Posted on Feb 5, 2024
The hotel is always clean and the front desk staff are very helpful. We had a situation with our room window and the front desk were very accommodating in moving us to another room. This hotel is also contracted with Emirates Airlines for their cabin crews which says a lot for the standards and amenities.
Response from Property: Dear guests, thank you very much for choosing to stay at Sheraton Shanghai Waigaoqiao Hotel recently. We are very pleased to know that you have given positive comments on the overall stay experience, especially on the service and facilities of our hotel. We are always committed to providing quality service and facilities to all our guests, so that they can enjoy a warm, comfortable and elegant living environment.We look forward to welcoming you to Sheraton Shanghai Waigaoqiao again!
Guest User
Harbour View Double Bed Room
Stayed in Feb 2024
Couples
14 review
4.5/5
Great
Posted on Feb 5, 2024
This is a nice hotel when you need to be in this area of Pudong. Very close to the metro station, friendly and helpful staff. Comfortable and clean rooms. I highly recommend staying here.
Response from Property: Thank you very much for staying at Sheraton Shanghai Waigaoqiao. It is our honor to have a wonderful hotel experience for you.Your recognition and satisfaction is our greatest encouragement for continuous progress!Thank you for your testimonies, especially for our services and facilities. Thank you for your continued support to our hotel. Sheraton Shanghai Waigaoqiao Hotel looks forward to seeing you again. Wish you a pleasant trip!
FOSTER
Deluxe Room (2 beds)
Stayed in May 2023
Business travelers
4 review
4.5/5
Great
Posted on May 28, 2023
Nice gym and decent breakfast. Good staff. Best hotel in the area. It is also close to a subway.
Response from Property: Dear guests, thank you very much for choosing to stay at Sheraton Shanghai Waigaoqiao Hotel recently. We are very pleased to know that you have given positive comments on the overall stay experience, especially on the service and facilities of our hotel. We are always committed to providing quality service and facilities to all our guests, so that they can enjoy a warm, comfortable and elegant living environment.We look forward to welcoming you to Sheraton Shanghai Waigaoqiao again
JUNG HWAN
Deluxe Double Room
Stayed in Apr 2023
Business travelers
12 review
4.0/5
Very Good
Posted on Apr 24, 2023
There is no inconvenience other than being located on the outside. The facilities are excellent
Response from Property: Dear guests, thank you very much for choosing to stay at Sheraton Shanghai Waigaoqiao Hotel recently. We are very pleased to know that you have given positive comments on the overall stay experience, especially on the service and facilities of our hotel. We are always committed to providing quality service and facilities to all our guests, so that they can enjoy a warm, comfortable and elegant living environment.We look forward to welcoming you to Sheraton Shanghai Waigaoqiao again!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Business travelers
3 review
4.5/5
Great
Posted on Nov 5, 2024
Very nice hotel
Response from Property: Dear guests, thank you very much for choosing to stay at Sheraton Shanghai Waigaoqiao Hotel recently. We are very pleased to know that you have given positive comments on the overall stay experience, especially on the service and facilities of our hotel. We are always committed to providing quality service and facilities to all our guests, so that they can enjoy a warm, comfortable and elegant living environment.We look forward to welcoming you to Sheraton Shanghai Waigaoqiao again!
AYZQ
Deluxe Double Room
Stayed in May 2023
Business travelers
142 review
5.0/5
Outstanding
Posted on May 13, 2023
Booked for management team. So far so good. No complain. Recommended for price.
Response from Property: Thank you very much for staying at Sheraton Shanghai Waigaoqiao. It is our honor to have a wonderful hotel experience for you.Your recognition and satisfaction is our greatest encouragement for continuous progress!Thank you for your testimonies, especially for our services and facilities. Thank you for your continued support to our hotel. Sheraton Shanghai Waigaoqiao Hotel looks forward to seeing you again. Wish you a pleasant trip!
Guest User
Deluxe Double Room
Stayed in Mar 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Apr 8, 2023
I’ve stayed here many times. Good clean rooms, gym, swimming pool, and nice buffet in the morning. Service is also very professional and accommodating.
Response from Property: Thank you very much for staying at Sheraton Shanghai Waigaoqiao. It is our honor to have a wonderful hotel experience for you.Your recognition and satisfaction is our greatest encouragement for continuous progress!Thank you for your testimonies, especially for our services and facilities. Thank you for your continued support to our hotel. Sheraton Shanghai Waigaoqiao Hotel looks forward to seeing you again. Wish you a pleasant trip!
vmahad72
Grand Deluxe Room
Stayed in Jun 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Jun 25, 2023
Good hotel. However it's far from the city.
Response from Property: Thank you very much for staying at Sheraton Shanghai Waigaoqiao. It is our honor to have a wonderful hotel experience for you.Your recognition and satisfaction is our greatest encouragement for continuous progress!Thank you for your testimonies, especially for our services and facilities. Thank you for your continued support to our hotel. Sheraton Shanghai Waigaoqiao Hotel looks forward to seeing you again. Wish you a pleasant trip!
Schmied
Grand Deluxe Room
Stayed in Jun 2024
Business travelers
35 review
3.2/5
Posted on Jun 29, 2024
It's okay.
Response from Property: Dear guests, thank you for staying at Sheraton Shanghai Waigaoqiao Hotel! We regret that your stay did not meet your expectations. Please accept the hotel's sincere apologies. Your feedback is invaluable to the hotel as it takes the opportunity to review its service standards, enhance its daily maintenance and make every guest feel at home when they visit. We look forward to meeting you again, when we will be more than expected service level to provide you with comfortable service, make up for your stay unpleasant experience.
Aang Hidjaja
Executive Double Room
Stayed in Jan 2023
Business travelers
39 review
4.5/5
Great
Posted on Mar 19, 2023
Very spacious room Nice view Nice executive lounge Nice concierge
Response from Property: Dear guest, thank you very much for your stay at Sheraton Shanghai Waigaoqiao Hotel and your positive comments.The hotel is a landmark building located in the China (Shanghai) Pilot Free Trade Zone.The hotel is close to the metro rail transit (exit No. 2, subway Line 2 Kilung Road station, 2 minutes walk to the hotel). In the future, we will continue to uphold our consistent quality service concept, and strive to bring you a more perfect experience.We are close to the sea and not far from the city. We sincerely invite you to visit Sheraton Shanghai Waigaoqiao Hotel again! Have a good trip!