39 Coventry St, Westminster, London, W1D 6BZ, United KingdomView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Thistle London Piccadilly Guest Reviews
4.1/5
Very Good
127 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.0
Service3.8
Cleanliness4.0
Filter by:
Sort by:
All reviews(127)
Positive reviews(26)
Reviews with photos/video(6)
Great location(17)
Negative reviews(1)
Denis S K Marie
Deluxe King Room
Stayed in Jan 2025
Travel with friends
1 review
4.0/5
Very Good
Posted on Feb 22, 2025
Excellent location both for the tube and for restaurants. Hotel room with king bed was reasonable size. Not much room amenities were provided other than bottled water and shampoo and shower gel. However the hotel met all of our requirements.
Response from Property: Dear Denis S K, Thank you for leaving your feedback regarding your recent stay with us. It is wonderful to know that everything met your expectations. We look forward to welcoming you again soon. Best regards, Md Didar Alam
CHWEE LIANG STEPHEN
Deluxe King Room
Stayed in Jul 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 11, 2024
the location is excellent, just next to Piccadilly Circus and within walking distance to Chinatown
Response from Property: Dear Chwee,Thank you for leaving your feedback. We are thrilled that you had a comfortable and enjoyable stay with us. Your satisfaction means the world to us, and we are grateful for the opportunity to serve you. We wish to welcome you back. Best regards, Md Didar Alam
不想当妈的宝妈
Standard Double Room
Stayed in Nov 2024
Family
7 review
3.2/5
Posted on Jan 5, 2025
Hotel Review
During my stay, I was shocked to find a dirty sock hanging on the fire alarm in my room.
The next day’s housekeeping service did not do a good job – in fact, the carpet had even more strange and unpleasant debris, which was truly disgusting.
On the bright side, the hotel staff responded promptly to my complaints, and the location is excellent. However, the facilities are outdated, and overall cleanliness leaves much to be desired.
Response from Property: Dear Guest, Thank you so much for taking the time to share your feedback regarding your stay with us. We are genuinely sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience you encountered during your stay. We strive to provide all our guests with exceptional service and comfort, and it is disappointing to learn that we fell short of this during your visit. Your feedback is really important to us. Rest assured; your genuine feedback will be given priority, and we will take necessary measures to improve our service. We would like to have another opportunity to exceed your expectation with. We are looking forward to welcoming you once again to enjoy more improved service with us. Warm regard, Md Didar Alam
C
Deluxe King Room
Stayed in Jan 2024
Family
6 review
4.2/5
Very Good
Posted on Feb 23, 2024
Very central and nice. Just beside m&m Leicester square. Overall good experience as other hotels in London can be unreasonably small
Response from Property: Thanks for your review! I hope to welcome you back soon for another great stay.Sincerely,PierluigiFront of House
Freddie Kh
Deluxe King Room
Stayed in Dec 2023
Couples
1 review
4.7/5
Amazing
Posted on Jan 24, 2024
Location is just perfect 100/10. Deluxe King Room was as advertised; large, clean, comfortable, we had a nice view of the main street on the 3rd floor, it wasn’t noisy at all. The blinds in the toilet was very dirty but our daily housekeeping was done very very well.
The only thing of concern, our room was prepaid through trip dot com but according to the front desk (who was very helpful), the reservations team hadn’t confirmed it with them so we had to provide documentation and anxiously wait awhile during check-in for the reservations team to confirm. Not sure if this could lead to a bigger problem during peak season but we were still thankful everything was sorted and that we got the room we paid for. Overall, we are extremely pleased with our stay and we’d highly recommend this hotel.
6/8
Response from Property: Thanks for your review! I hope to welcome you back soon for another great stay.Sincerely,PierluigiFront of House
Bundit
Deluxe King Room
Stayed in Jan 2025
Family
7 review
4.0/5
Very Good
Posted on Feb 11, 2025
great location, clean, but a bit outdated
Response from Property: Dear Bundit, Thank you for your feedback regarding your recent stay with us. It is my pleasure to hear that you had a wonderful stay with us. Specially, you found our location very convenient and like room cleanliness. Please accept my sincere apology for little inconvenience. Rest assured, your feedback has been taken sincerely and will work on it to improve our service. We are looking forward to seeing you soon. Best regards, Md Didar Alam
Guest User
Junior Suite
Stayed in Mar 2024
Family
3 review
3.5/5
Posted on Apr 27, 2024
This hotel is at a great location. However it needs a major makeover. It looks tired and needs a big upgrade
Response from Property: Dear Guest.Thanks for your review. I am glad to hear that your stay was enjoyable and I hope to welcome you back in the future to improve your score further!Kind Regards,PierluigiFront of House
Mikron
Deluxe King Room
Stayed in Dec 2024
Family
1 review
4.2/5
Very Good
Posted on Feb 3, 2025
Not much selection in Breakfast
Response from Property: Dear Mikron, Thank you for your feedback regarding your recent stay with us. It is my pleasure to hear that you had a wonderful stay with us. Please accept my sincere apology for little inconvenience with breakfast. Rest assured, your feedback has been taken sincerely and will work on it to improve our service. We are looking forward to seeing you soon. Best regards, Md Didar Alam
Guest User
Junior Suite
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 25, 2024
Very enjoyable stay. Very Good
Response from Property: Thanks for your review! I hope to welcome you back soon for another great stay.Sincerely,PierluigiFront of House
Guest User
Deluxe King Room
Stayed in Jul 2022
Couples
1 review
4.7/5
Amazing
Posted on Aug 15, 2022
The location is the best, large and beautiful rooms, it’s highly recommended...
Response from Property: Thanks for your review! I hope to welcome you back soon for another great stay.Sincerely,PierluigiFront of House
Par22
Standard Double Room
Stayed in May 2022
Solo travelers
6 review
3.5/5
Posted on Jun 30, 2022
Location and service are some highlights. The nice big bed was pleasing.
Room could use some TLC though - Broken/off hinge cupboards, a lamp didn’t work with any switches, a switch socket was also slightly lose. Mirror was in a random area, with little lighting.
Breakfast opens at 7, I was there at 7:10 and hot breakfast items were already on the colder side.
Gi Xing
Standard Double Room
Stayed in Jun 2023
Family
12 review
4.7/5
Amazing
Posted on Jul 16, 2023
Was good but small room perfect location
Response from Property: Dear Gi Xing:Thank you for choosing Thistle Piccadilly Hotel for your stay.Thank you for sharing your feedback with us, it is highly appreciated. We are glad to hear that you enjoyed your stay with us.We look forward to welcome you again.Thanks & regards!FOH Team Asif
Pear S
Standard Double Room
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Great location
Response from Property: Dear Patcharaporn,Thanks for this amazing review! I look forward to welcoming you back in our central location.Kind Regards,PierluigiFront of House
Guest User
Standard Double Room
Stayed in Jun 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 11, 2022
Hotel was in a great location for soho so easy to find very local so you can get to any where you want to room was great very big bed big television free wi-fi what more do you need .
Response from Property: Thanks for your review! I hope to welcome you back soon for another great stay.Sincerely,PierluigiFront of House
Guest User
Standard Double Room
Stayed in Feb 2025
Solo travelers
1 review
2.0/5
Posted on Mar 5, 2025
💩ShiIf you haven't eaten Shi, you can come here to stay and see the hotel. It's really drunk to wake up early in the morning to get the chair in the room. This is the first time I have seen such a hotel
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your experience with us. We are sorry to hear that there was an issue with the chair in your room. We strive to provide a comfortable stay for all our guests, and we will make sure to look into this matter to avoid any future inconvenience. We appreciate your feedback and hope to improve for your next visit.Best regards, Md Didar Alam