Grand Hotel

Grand Hotel Reviews

Grand Hotel

No.171 Nanshan Road, Shangcheng District, Hangzhou, Zhejiang, 310002, ChinaView Hotel Details
Grand Hotel
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Grand Hotel Guest Reviews

4.8/5
Excellent
4855 review
Verified reviews
Location4.8
Amenities4.6
Service4.8
Cleanliness4.8
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All reviews(4855)
Positive reviews(4776)
Reviews with photos/video(1696)
Great location(1282)
Classy environment(855)
Delicious breakfast(751)
Secluded lake view(247)
Convenient for shopping(189)
Perfect for families(97)
Delicious buffet(53)
Luxurious(44)
Negative reviews(79)
Branden
Twin Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 14, 2024
As a USA traveler, this hotel was the Perfect location, great customer service. Silly as it sounds, we really appreciated the laundry room with commercial washer and DRYER. Wish we can stay longer
max
Boutique Queen Room
Stayed in Oct 2024
Couples
19 review
5.0/5
Outstanding
Posted on Oct 8, 2024
I really don't want to mention this hotel to anyone, would like to keep it it for myself only 🤭 The hotel everything is fantastic n the staff is wonderful. The west lake just Infront of us, the restaurant nearby are many many. 👍👍👍👍👍 Don't ask, stay and you shall love it.
Response from Property: Dear guests: Thank you very much for your kindness to our hotel. This will be the greatest motivation for us to strive for better! We are very fortunate that Dahua has become your destination for your trip to Hangzhou. We have always been committed to creating a first-class living environment for our guests. With full enthusiasm, high-quality service, elegant environment, and modern facilities and equipment, we provide excellent service every time, so that you can feel the warmth of home when you check in. We will wait for you to return in Dahua for a long time.
HOkamhing
Boutique Queen Room
Stayed in Nov 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Good to stay for relaxing while business trip
Response from Property: Dear guests: Thank you very much for your kindness to our hotel. This will be the greatest motivation for us to strive for better! We are very fortunate that Dahua has become your destination for your trip to Hangzhou. We have always been committed to creating a first-class living environment for our guests. With full enthusiasm, high-quality service, elegant environment, and modern facilities and equipment, we provide excellent service every time, so that you can feel the warmth of home when you check in. We will wait for you to return in Dahua for a long time.
shareseow
Standard Twin Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Chose Dahua Hotel (Grand Hotel) for its close proximity to the West Lake which is literally just at its doorstep. Very convenient for walks along the West Lake to visit scenic sites at any time of the day. The view is beautiful. There is also a complimentary yacht ride around the lake for hotel guests which the front desk will help to book during check-in. The bell boy was very attentive and helpful with the luggages.
6/15
Response from Property: Dear guests: Thank you very much for your kindness to our hotel. This will be the greatest motivation for us to strive for better! We are very fortunate that Dahua has become your destination for your trip to Hangzhou. We have always been committed to creating a first-class living environment for our guests. With full enthusiasm, high-quality service, elegant environment, and modern facilities and equipment, we provide excellent service every time, so that you can feel the warmth of home when you check in. We will wait for you to return in Dahua for a long time.
DavidChew
Standard Twin Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Very classic hotel. Right at the West Lake. Nice to stay here as access to West Lake is just a walk within a minute. Within less than 10 minutes walk can go to shopping malls and shopping street.
Response from Property: Dear guests: Thank you very much for giving such a high review of our hotel. Our hotel is located in the lakeside commercial district of Hangzhou, making full use of the lake scenery and integrating the beautiful natural scenery with the carefully crafted courtyard scenery. The backyard is also in close contact with West Lake, eliminating the disturbance of tourists and creating a unique scenery for guests. Thank you again for your positive feedback. We look forward to meeting you again!
Guest User
Special Single Room
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Nov 11, 2024
The location is very good but outside is quite loud, the air conditioning is not working too well.
Dylan Lim
Boutique Queen Room
Stayed in Oct 2024
Family
46 review
5.0/5
Outstanding
Posted on Oct 30, 2024
Great location and have a beautiful compound which have a back gate that opens directly to west lake. A great plus point is that staffs are helpful and friendly which we appreciate.
Response from Property: Dear guests: Thank you very much for your kindness to our hotel. This will be the greatest motivation for us to strive for better! We are very fortunate that Dahua has become your destination for your trip to Hangzhou. We have always been committed to creating a first-class living environment for our guests. With full enthusiasm, high-quality service, elegant environment, and modern facilities and equipment, we provide excellent service every time, so that you can feel the warmth of home when you check in. We will wait for you to return in Dahua for a long time.
James2u
Boutique Queen Room
Stayed in Oct 2024
Couples
4 review
3.0/5
Posted on Oct 30, 2024
Indeed this hotel is from 1935 and in this era the hotel was smashing. However, today we are in 2024 and although it is still looking fantastic the building is old and very humid, at least at the first floor where we were. We had to change the first room because it was smelling bad and everything was humid. There was equipment placed to get the moisture out of the room but this was really not enough. The second room was already better but still the humidity was far too high above 65!! My wife really had breathing issues with the high humidity and we were really happy that we booked only two nights. The people and the breakfast in the hotel was great but that couldn’t compensate the bad environment where you had to sleep. If you have breathing or lung issues I would recommend not to book this hotel because it will make you really sick, again at least the first floor. How the environment is on the other floors I cannot judge because I have not experienced it. A hotel of this level should be able to really do something about it and not putting a piece of (loud) equipment in the room to get humidity right.
Guest User
Standard Twin Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Excellent hotel with fantastic hotel right by West Lake and conveniently walking distance to many tourist sights.
Response from Property: Dear guests: Thank you very much for giving such a high review of our hotel. Our hotel is located in the lakeside commercial district of Hangzhou, making full use of the lake scenery and integrating the beautiful natural scenery with the carefully crafted courtyard scenery. The backyard is also in close contact with West Lake, eliminating the disturbance of tourists and creating a unique scenery for guests. Thank you again for your positive feedback. We look forward to meeting you again!
Guest User
Boutique Queen Room
Stayed in Jan 2024
Couples
1 review
4.7/5
Amazing
Posted on Jan 19, 2024
Wonderful hotel in one of the most beautiful locations in China. This was our first stay at the Grand Hotel Hangzhou and we will stay there again on our next visit to Hangzhou and I can’t wait for it!
6/12
Response from Property: Dear guests: Hello! Thank you for staying at Hangzhou Dahua Hotel. Our hotel is located in the center of Hangzhou, with convenient geographical location. The unique classical courtyard-style building allows you to experience the rich natural and cultural atmosphere of the ancient city of Hangzhou. Our hotel also has personal butler service to provide you with the best family affection. The service allows you to feel the warmth of home for the first time during the tiring journey. We will serve every family member with heart and look forward to meeting you next time!
zuzanala
Boutique Queen Room
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 29, 2024
A lovely hotel on the lake, walking distance to the centre of the city. Location was great, I managed to do a day trip to Shanghai. Very nice staff, ready to help with any enquiries. Plentiful Chinese breakfast.
Anonymous User
Boutique Queen Room
Stayed in Dec 2023
Other
3 review
4.2/5
Very Good
Posted on Dec 30, 2023
- Location is really good. However my room have no lake view. Lakeview of the hotel are restaurant. - not sure why they decide to make the shower room and toilet transparent. - hotel in general is great.
Ji Yuan Jack
Boutique Queen Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Hotel was nice and well positioned for easy access and exploring.
Response from Property: Dear guests: Thank you very much for your kindness to our hotel. This will be the greatest motivation for us to strive for better! We are very fortunate that Dahua has become your destination for your trip to Hangzhou. We have always been committed to creating a first-class living environment for our guests. With full enthusiasm, high-quality service, elegant environment, and modern facilities and equipment, we provide excellent service every time, so that you can feel the warmth of home when you check in. We will wait for you to return in Dahua for a long time.
Guest User
Boutique Queen Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Excellent place to stay with beautiful lake side!!!!!!!!!
Response from Property: Dear guests: Thank you very much for your kindness to our hotel. This will be the greatest motivation for us to strive for better! We are very fortunate that Dahua has become your destination for your trip to Hangzhou. We have always been committed to creating a first-class living environment for our guests. With full enthusiasm, high-quality service, elegant environment, and modern facilities and equipment, we provide excellent service every time, so that you can feel the warmth of home when you check in. We will wait for you to return in Dahua for a long time.
Judith
Boutique Queen Room
Stayed in Jun 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Our stay at the hotel was outstanding. The staff was very friendly and professional, and some of them even spoke English. We had a lovely room with view on the canal. The room was small but comfortable. Each morning, we enjoyed a great breakfast with a variety of hot and cold dishes, fresh fruits and good coffee. A great place to relax and enjoy the West Lake.
Response from Property: Dear guests: Thank you for your perfect review of us! For a long time, Dahua has been a high-quality hotel with a strong cultural flavor of Hangzhou. We have always hoped to integrate this sentiment and make Dahua Camp a comfortable home and a warm harbor for you on your journey. We hope to pass on the best things of Dahua to every guest who stays, and may you enjoy a sense of relaxation, tranquility, and joy amidst your hard work and hard work. We look forward to your arrival here, and when you return home, we hope to share your wonderful experience with us in person. We believe that you will increasingly like Dahua!