No.1169 Wuzhong Road, Minhang District, Shanghai, ChinaView Hotel Details
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Qilai Light Luxury Hotel Guest Reviews
4.7/5
Outstanding
6979 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(6979)
Positive reviews(6868)
Reviews with photos/video(535)
Friendly front desk staff(345)
Great value for money(246)
Classy environment(167)
Easy to get around(78)
Average sound insulation(48)
Perfect for business trips(38)
Stayed multiple times(18)
Close to airport(11)
Negative reviews(111)
잘나가는ace
Light Luxury Queen Room
Stayed in Nov 2024
Business travelers
45 review
4.5/5
Great
Posted on Dec 12, 2024
Good price, kind staff, clean condition, and location is satisfied
Response from Property: Dear guest, we are overjoyed to receive your high praise. Your satisfaction is our greatest motivation. We will keep up the good work and continuously strive to improve. Anticipating your next visit and vowing to offer an even more wonderful stay. 亲爱的客人,很高兴收到您的高度评价。您的满意是我们最大的动力。我们会继续努力并不断提升。期待您下次光临,定给您更棒的入住体验。
Guest User
Light Luxury Business Double Bed Room
Stayed in Dec 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Jan 4, 2025
It was overall good experience and I was satisfied with most. There were just 3 things which can be improved. At the time of check-in I had to wait for almost half an hour to get a receptionist, which was first unpleasant experience in 1st January 2025. 2nd thing was that the room card was often not working and it has to be updated every day. 3rd, the elevator was smelling terrible, since there was no ventilation in it and hotel customers were smoking in it there. The room was good, clean and everything else was fine there.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable feedback is very important to us, and we will inform the relevant departments to improve the quality of our services. If you come here next time, we hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!尊敬的宾客,感谢您对酒店的点评!对于您在酒店入住期间的经历,我们深表遗憾。您的宝贵意见对我们非常重要,我们会将意见告知相关部门以提高服务质量。若您下次至此,希望能再次预订本酒店,给我们一个机会致歉。期待再次光临!
Zenaida Joezeny
Light Luxury Business Standard Room
Stayed in Nov 2024
Family
7 review
2.2/5
Posted on Dec 28, 2024
Although this was a great location and the cost was low, it wasn’t worth staying. My children had no space to walk around the room. My mother felt uncomfortable and disapproved the the cleanliness of the beds, bathroom, and floor. We came, we saw, we left … all within in 45 minutes. I was offered a room upgrade and the manager tried to appease me, but my family felt uncomfortable.
Response from Property: Dear guest,We're truly sorry your stay wasn't satisfactory. We'll work on optimizing room layout for more space. The cleaning flaws are our responsibility. We've already asked housekeeping to enhance standards. We value your feedback and regret that our efforts to make up still left you unhappy. We'll keep improving. Hope we can serve you again to offer a pleasant experience and make up for this time. Thanks for your feedback and supervision.
Arksy
Light Luxury Superior Double Bed Room
Stayed in May 2024
Couples
2 review
3.2/5
Posted on Jun 10, 2024
Everything was fine. If you need the closest hotel to the city's second airport, this is a great place. There is a McDonald's and a 24-hour KFC right across the street.
Response from Property: Thank you very much for your recognition and comments on our hotel! We are very happy to provide you with a convenient location closest to the city's second airport, so that you can feel more convenient and comfortable during your trip. At the same time, we are also very happy to know that you like McDonald's across the street and KFC open 24 hours a day. These food options undoubtedly add a lot of fun to your trip.
We will continue to work hard to provide you with better service and comfortable accommodation. If you have any suggestions or needs, please feel free to give us feedback, and we will serve you wholeheartedly. Look forward to your coming again!
Humphrey Jr
Light Luxury Superior Double Bed Room
Stayed in Apr 2024
Business travelers
49 review
3.5/5
Posted on May 16, 2024
The location of the hotel was pretty convenient, it was just about 20 minutes from the bund. The room was clean but had a little bit of a cigarette smell, perhaps it was the previous tenants. The service was pretty efficient and the staff were friendly.
Response from Property: Dear Guest,Thank you for staying at our hotel and for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your experience with us.we apologize for the cigarette smell you encountered. We take hygiene and comfort very seriously, and we will ensure that the room is thoroughly cleaned and inspected before your next visit to prevent any such inconvenience.Thank you for your valuable feedback. We look forward to welcoming you back again in the near future.Best regards,MarkGeneral Manager of Qilai Light
Rayane
Light Luxury Business Standard Room
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Perfect really
Response from Property: 尊敬的賓客,感謝你下榻齊來輕奢酒店。很高興看到您對酒店地理位置、衞生狀況和服務質量的好評。酒店毗鄰韓國街、愛琴海購物中心,吃喝玩樂,一應俱全。歡迎您下次來體驗
Guest User
Light Luxury Queen Room
Stayed in Jun 2024
Solo travelers
1 review
2.7/5
Posted on Aug 31, 2024
Breakfast very bad
Response from Property: "Thank you very much for your comments on our breakfast. Your comments are very important to us. We will listen carefully and work hard to improve, and hope to provide you with a more satisfactory breakfast service next time. If you have any specific suggestions or needs , feel free to tell us anytime.”
FALUDA
Light Luxury Queen Room
Stayed in Jun 2024
Booked for others
29 review
5.0/5
Outstanding
Posted on Aug 8, 2024
Perfect
Response from Property: "Thank you so much for your kind words! We're thrilled to hear that your experience was perfect. It's our pleasure to exceed your expectations and we look forward to welcoming you back again soon."
Guest User
Light Luxury Business Standard Room
Stayed in Jul 2022
Business travelers
1 review
3.0/5
Posted on Sep 16, 2022
The location of the hotel is good, and the twin rooms have no external windows.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Guest User
Light Luxury Queen Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 23, 2024
goood
Response from Property: 小齊非常感謝您的五星好評喲,每次的好評都讓小齊感動。希望您每天都有一個好心情,充滿笑容。有您的支持我們會做得更好,歡迎您再次光臨!
Anonymous User
Light Luxury Business Standard Room
Stayed in Jan 2025
Business travelers
3 review
4.5/5
Great
Posted on Feb 9, 2025
The hotel is a converted building with no windows in the rooms. The good thing is that it is opposite the Hongqiao People's Government, in the central area, with mature and convenient business districts around. The service is OK, but the bad thing is that the room card will fail from time to time, and you have to go to the front desk to refresh it.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您選擇我們酒店並留下寶貴評價。我們酒店房間分有窗和無窗兩種,您此次預訂的應該是無窗房,今後如您有需要,可聯繫前台,我們給您提供升房服務。感謝您對我們酒店地理位置、商圈配套設施、以及服務的認可,我們會繼續努力提升,爭取做到更好。關於房卡的問題,我們將房卡有效期設定為一天,是為了給您和其他客人營造更安全的居住環境。這樣能及時更新入住訊息,防止他人冒用過期房卡進入,保障您的入住安全,同時也為了給您提供更貼心的服務,每天刷新房卡能讓我們及時瞭解您的需求,確保您在入住期間的舒適體驗。實在抱歉給您添了麻煩。期待您能再次光臨,讓我們有機會跟您當面致歉,也希望能給您帶來更為滿意的入住體驗!
Guest User
Light Luxury Business Double Bed Room
Stayed in Jan 2025
Other
124 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The room is clean and tidy, the cleaning staff is very responsible, the front desk is warm and thoughtful, the location is excellent, there is a bus stop at the door, the subway is within walking distance, the lobby decoration style is modern and fashionable, full marks 💯 good comments
Original TextTranslated by Google
Response from Property: 尊貴的客人,新年快樂!太感謝您的滿分好評啦!您的認可,是我們前進的最大動力。保潔團隊一直秉持着對每間房都認真負責的態度,把房間的整潔當作重中之重;前台小夥伴也時刻將熱情周到服務理念銘記於心,就盼着能讓您一進門就有回家的温暖。咱們酒店選址時就着重考量交通便利性,周邊公交站、地鐵站一應俱全,就是為了方便您出行。大堂的現代時尚裝修風格,也是精心設計,希望給您帶來舒適的視覺體驗。要是您之後還有出行計劃,我們一定為您準備更貼心的服務,再次期待您的光臨!
Guest User
Light Luxury Business Double Bed Room
Stayed in Jan 2025
Other
14 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Very good stay experience, this store is not far from Metro Line 10, you can take Line 10 across Shanghai. There is KFC and Starbucks coffee downstairs, as well as Qixintian
Original TextTranslated by Google
Response from Property: 尊敬的客人,新年快樂!感謝您的入住和分享!能讓您有很好的體驗,我們超開心。酒店周邊美食豐富,肯德基、星巴克、七欣天能滿足您不同的味蕾需求;離地鐵10號線近,您想去上海各處都方便,能輕鬆領略城市風光。後續您有任何需求,都能隨時聯繫我們。期待您再次光臨,祝您生活愉快,萬事順遂!
Guest User
Light Luxury Business Double Bed Room
Stayed in Dec 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 30, 2025
I was pleasantly surprised by this hotel. The price, service and location exceeded my expectations 👏🏻
Original TextTranslated by Google
Response from Property: Дорогая гостиница, огромное спасибо за вашу прекрасную оценку! Ваше признание - это мощный стимул для нашей команды. Мы ценим ваше доверие и будем непрерывно усовершенствовать свои услуги, чтобы в следующий раз еще больше приятно удивить вас. Приглашаем вас снова вернуться и насладиться незабываемым отдыхом в нашем отеле.
Guest User
Light Luxury Business Standard Room
Stayed in Dec 2024
Travel with friends
2 review
4.2/5
Very Good
Posted on Jan 25, 2025
The room is nice and spacious, the bed is also big, the only drawback is that there is not enough long table, and the distance between the bed and the TV is too close.
Original TextTranslated by Google
Response from Property: Tamu yang terhormat, terima kasih atas masukan Anda! Kami senang Anda puas dengan ukuran kamar dan kenyamanan tempat tidurnya. Mengenai saran tentang meja, kami akan mempertimbangkan perbaikan di masa depan. Untuk masalah jarak antara tempat tidur dan TV, kami akan mengevaluasi dan mengoptimalkan tata letak. Terima kasih atas masukan berharga Anda, kami menantikan kunjungan Anda berikutnya!