Pullman Shanghai Central

Pullman Shanghai Central Reviews

Pullman Shanghai Central

No. 15 Dapu Road, Huangpu District, Shanghai, 200023, ChinaSee Hotel Details
Pullman Shanghai Central
Pullman Shanghai CentralPullman Shanghai CentralPullman Shanghai Central
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1 night

Guest Reviews

9.4/10
Outstanding
7183 review
Verified reviews
Location9.4
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(7183)
Positive reviews(6993)
Reviews with photos/video(694)
Friendly front desk staff(1137)
Delicious breakfast(255)
Perfect for business trips(240)
Close to metro(129)
Clean pool(102)
Great swimming pool(102)
Stayed multiple times(86)
Parking difficult(78)
Negative reviews(190)
PhilipF
Superior Queen Room
Stayed in Jul 2025
Business traveler
21 review
10/10
Outstanding
Posted on Aug 23, 2025
I would like to strongly recommend this hotel for both leisure and business travel. Location is quite central with plenty of shops, restaurants and shopping centre nearby. Room is clean and full of nature lights. But most important is the services, as I’ve many luggage and the concierge staffs are extremely friendly and helpful! I’ll definitely rebook this hotel whenever I return to Shanghai.
Response from Property: Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.
Anonymous User
Deluxe Queen Room
Stayed in Jun 2025
Solo traveler
7 review
10/10
Outstanding
Posted on Jul 20, 2025
Getting around is incredibly convenient, with Dapuqiao Metro Station just a 5-minute walk away. The surrounding area is fantastic too, being close to Sun Moonlight Centre and Xintiandi, offering excellent options for dining and shopping. The room boasts a great location and ample natural light. While the facilities of this established star-rated hotel are a bit dated, the service experience is absolutely top-notch. I particularly appreciated that food deliveries are brought directly to the room by either concierge staff or a robot.
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Response from Property: Dear Guest, I am the Guest Experience Manager at the Pullman Shanghai Hong Kong Place. Thank you for your valuable feedback regarding your stay at the Pullman Shanghai Hong Kong Place. I am delighted to hear your positive feedback about our work. I will share your comments with our team. We are constantly striving to improve our service quality, and I believe this feedback will be a great encouragement to all of us. Thank you again for sharing your experience with us, and we sincerely hope that your next visit will be as pleasant as your previous one.
Suzy101
Superior Queen Room
Stayed in May 2025
Traveling with friends
6 review
10/10
Outstanding
Posted on Jun 20, 2025
Pullman hotel never disappoints. Everything is clean, the staff is very polite and helpful. Location is phenomenal and the newly renovated swimming pool looks fantastic!
Response from Property: Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.
Guest User
Pullman Studio
Stayed in May 2025
Family
2 review
9.5/10
Amazing
Posted on Jun 8, 2025
It was very nice stay. The hotel is near the metro station(da pu qiao), it takes about 4 minutes by walk,and there are many shops around the hotel. Thank you.
Response from Property: Dear Customer, I am the Customer Experience Manager of Pullman Shanghai Hong Kong Plaza. Thank you for your valuable comments about your stay at Pullman Shanghai Hong Kong Plaza. I am very happy to hear your affirmation of our work. I will share your comments with our team. We have been working tirelessly to improve our service quality, and I believe this feedback will be a great encouragement to all our employees. Thank you again for sharing your experience with us and we sincerely hope that your next visit will be as pleasant as the previous one.
Guest User
Pullman Studio
Stayed in Aug 2025
Family
7 review
7.5/10
Posted on Sep 8, 2025
Overall hotel is fine
Response from Property: Dear Valued Guest,We are glad to hear that you had a satisfactory experience at Pullman Shanghai Central. We take pride in providing our customers with the best service and comfort, and we are glad you enjoyed it. Thank you for choosing us!
BenBay
Superior 2-bed Room
Stayed in Mar 2025
Traveling with friends
3 review
9.0/10
Great
Posted on May 18, 2025
The service of the hotel is what you will get from a 5 start hotel. The room looks a bit too old, and the amenities (TV, shower, hair dryer etc.) inside the room are quite outdated. There are many improvements the hotel can do to improve the customer staying experience. Overall, a good few days spent in this hotel.
Response from Property: Dear Guest, I am the Guest Experience Manager of Pullman Shanghai Hong Kong Plaza. Thank you for your comments regarding your stay at Pullman Shanghai Hong Kong Plaza. It is always a pleasure to hear your positive feedback on our work. I will share your comments with our team. I believe this feedback will be a great encouragement to all our staff as we continue to strive to improve the quality of our services. Thank you again for sharing your experience with us and we sincerely hope that your next visit will be as pleasant as the previous one.
Mohit
Superior 2-bed Room
Stayed in Mar 2025
Business traveler
4 review
10/10
Outstanding
Posted on Apr 17, 2025
Hotel staff & services is good. Here robot to deliver order. Breakfast is very lavish & delicious.
Response from Property: Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.
Guest User
Superior Queen Room
Stayed in Feb 2025
Business traveler
2 review
8.0/10
Very Good
Posted on Mar 29, 2025
Everything was good except that when I checked in, there was an empty water bottle on the chair and a tweezer underneath the bedside table.
Response from Property: Dear guest, we are sorry that we failed to provide you with the high-quality service you deserve during your stay at Pullman Shanghai Hong Kong Plaza. We will report this to the hotel management. We sincerely hope that you will stay with us again and give us the opportunity to show you our perfect guest experience.
Laurentall
Special Queen Room
Stayed in Aug 2025
Solo traveler
64 review
10/10
Outstanding
Posted on Sep 11, 2025
Very comfortable hotel, easy check-in and out. Great room, great breakfast. Highly recommend it.
Response from Property: Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.
Carman
Superior 2-bed Room
Stayed in Jul 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Sep 10, 2025
They offered the best service I ever had, the staffs were friendly and patient, we had so many parcels that delivered to this location prior to our arrival and they found them all despite not checked in.
Response from Property: Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.
Guest User
Executive 2-bed Room
Stayed in Jul 2025
Traveling with friends
2 review
9.0/10
Great
Posted on Aug 17, 2025
Quite a central location as metro and a big mall are near. Breakfast spread is good. Room is abit dated but clean and big. During my stay, there were exhibitions or conferences going on so there were alot of ppl. Hence night not be ideal for someone who prefers a quieter hotel.
Response from Property: Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.
Dina 迪娜
Special Queen Room
Stayed in Jul 2025
Couple
48 review
2.0/10
Posted on Aug 18, 2025
Very bad service ,, the hotel parking is 120 per night ,, the security man shouting , it was very bad experience I’m very sad
Response from Property: Dear Valued Guest,Thank you for your feedback. We sincerely apologize for the parking charge confusion and the unprofessional behavior of the security staff. Our in-house guest parking rate is RMB 60/night.To help us investigate the incident, please share additional details to contact us for better excellent service in future.We hope to have the opportunity to restore your confidence.Thank you
Guest User
Special Queen Room
Stayed in Jan 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Feb 11, 2025
It was great. The staff was very polite and the gym and pool were both very clean. The hotel room was really nice. Great value for money!
Response from Property: Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.
Xisumendalashengzhaokuangyi
Superior Queen Room
Stayed in Jan 2025
Family
3 review
10/10
Outstanding
Posted on Feb 2, 2025
Front Office Service was great! From the moment we arrived, the receptionist greeted us with a warm smile and promptly checked us in. They were very attentive to our needs, providing useful information about the hotel facilities and local attractions. The process was efficient and hassle-free, making our arrival smooth and enjoyable. Overall, the front office staff exceeded our expectations with their professionalism and friendliness. We would definitely recommend this hotel to anyone looking for exceptional service during their stay.
Response from Property: Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.
Guest User
Special Queen Room
Stayed in Jul 2025
Business traveler
1 review
9.0/10
Great
Posted on Aug 4, 2025
Good location, plenty of shops, local cafe and restaurants in huge shopping mall which just cross road.
Response from Property: Dear Valued Guest, thank you for taking the time to share your wonderful feedback. Our team is delighted to learn that you had a great time during your stay. We are looking forward to welcoming you back in the near future.