Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.2
Service9.4
Cleanliness9.5
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All reviews(1401)
Positive reviews(1360)
Reviews with photos/video(156)
Easy to get around(155)
Delicious breakfast(129)
Perfect for business trips(64)
Friendly front desk staff(58)
Close to metro(51)
Stayed multiple times(23)
Clean pool(18)
Great swimming pool(18)
Negative reviews(41)
Weng Kong
Deluxe Room (2 beds)
Stayed in Feb 2025
Family
6 review
9.5/10
Amazing
Posted on Apr 5, 2025
The location of the hotel is very good. It is near to metro station and has good amenities from high end to daily shopping. The hotel is good especially the staff and breakfast. The decoration and TV is dated though
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Margit Burmeister
Deluxe Room (2 beds)
Stayed in Aug 2025
Other
4 review
10/10
Outstanding
Posted on Sep 7, 2025
Great experience! Of course clean and smooth check-in. Also used gym and pool. Breakfast is fantastic
Guest User
Family Connecting Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 18, 2025
Although this hotel isn't very catered to families, the suites or family connecting rooms, as well as the buffet breakfast and executive lounge options make up for it. I've stayed at this hotel multiple times with our large family, and the staff are always friendly and helpful. The only complaint is that as a platinum bonvoy member, i'm supposed to get a welcome gift at hotel stays, but they always forget to give the welcome gift (which is usually some fruits). I always have to ask for it, which is a bit annoying.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
HOCK GUAN
Deluxe Double Room
Stayed in Jun 2025
Family
68 review
9.0/10
Great
Posted on Aug 1, 2025
The hotel is located strategically at a good location with good access to numerous facilities including malls
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Nigel
Deluxe Double Room
Stayed in Jun 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 16, 2025
Great location and a convient mall nearby with a 24 hour gym. Close to many sites and accessibility to public transportation.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
亚细亚
Superior Business Deluxe Room (2 beds)
Stayed in Jun 2025
Family
4 review
5.0/10
Posted on Jul 27, 2025
Found a strange and heavy smell, it seems the room was not ventilated for a long time.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Daehong
Deluxe Double Room
Stayed in May 2025
Solo traveler
1 review
7.0/10
Posted on Jun 12, 2025
Hotel facilities were old and needed some refresh on furniture and interior design. HVAC system seemed needed some cleaning, I could see the dust particles flowing from the air vent. Location is great from the shopping and entertainments and centrally located.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Larry
Deluxe Room (2 beds)
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Jan 5, 2025
It’s a great location and easy access to metros. I will book again.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Kwong Yee
Deluxe Room (2 beds)
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on May 8, 2025
Very good location. Xujiahui is just outside of the usual Nanjing East Road area so the room cost is more affordable but it is still convenient whether by subway or Didi. Hotel is clean and services is good. You can also do ******* for your meals.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Antonio
Deluxe Room (2 beds)
Stayed in Feb 2025
Family
30 review
9.5/10
Amazing
Posted on Mar 30, 2025
Location, location, location.... service is good, facilities seem exclusive and well mantained, rooms are spacious and clean room service fast, food not great but would do it and the pricea is just fair. Very good place to stay
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Andrea Marie Flores
Deluxe Double Room
Stayed in Feb 2025
Couple
3 review
10/10
Outstanding
Posted on Mar 17, 2025
We had a wonderful stay at the courtyard marriot xujiahui. A great location for access to line 1 (for the bund area) but also for line 11 for shanghai disneyland. The service was excellent and very clean. Would stay again next time we are in Shanghai
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
고정주
Superior Business Deluxe Room (Double bed)
Stayed in Jun 2025
Couple
1 review
9.0/10
Great
Posted on Jul 31, 2025
It wS pretty well equipped and tidy. I recommend this hotel
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincere
Mei Lin Hu
Deluxe Double Room
Stayed in Jun 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jul 14, 2025
Great hotel and fantastic location near Xujiahui metro station.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Guest User
Deluxe Double Room
Stayed in Apr 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on May 5, 2025
It was pretty good, clean and comfortable, everything I expect from a hotel chain
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Guest User
Deluxe Double Room
Stayed in Apr 2025
Couple
18 review
10/10
Outstanding
Posted on Aug 5, 2025
Very good Hotel in a good Location. Food was great and the Rooms were clean!
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincere