Banyan Tree Shanghai On The Bund Reviews

Response from Property: Dear Valued Guest, I am absolutely delighted to hear that you enjoyed your stay at Banyan Tree Shanghai On The Bund! Thank you for highlighting our warm reception, top-notch service, delicious breakfast, and amazing room—it means the world to us that these elements made your experience memorable. We look forward to welcoming you back soon for another relaxing and exceptional stay—perhaps to experience our spa, rooftop bar, or simply to unwind again in your favorite room. Christoph Kamieth / General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your honest impressions of your stay at Banyan Tree Shanghai On The Bund. I sincerely apologize that certain aspects—including the pace of service at the egg station during breakfast—did not meet your expectations. We truly value your feedback and have shared it with our culinary team to improve both efficiency and variety in our breakfast offerings.While our intimate setting is designed to offer a sense of privacy and tranquility, we regret if the size of the hotel or breakfast experience left you wanting more. We hope you might consider returning in the future, allowing us the opportunity to provide a smoother and more satisfying stay. -- Christoph Kamieth / General Manager

Response from Property: Dear guests, thank you for entrusting the important moments of your life to Banyan Tree Shanghai on the Bund and sharing this sweet memory that "far exceeded expectations". Crane has received your praise for the "wedding room with a superb view" and the thoughtful courtesy, and we are also delighted - it is an honor for Banyan Tree to offer quiet, elegant and gentle service to newlyweds on the banks of the Huangpu River. The hotel will continue to protect the romance and calmness of this urban oasis with its unobtrusive but attentive hospitality. We look forward to reserving the oversized landscape window for you and your loved one again in the near future, so that the brilliance of both sides will continue to witness more happy times; then please let Crane make careful arrangements for you and continue to write a nostalgic story that belongs only to Banyan Tree. I sincerely look forward to seeing you again soon! -- Christoph Kamieth, General Manager

Response from Property: Dear guest, thank you for choosing Banyan Tree Shanghai on the Bund as your base for this trip to the North Bund. We highly recommend the upgraded room and the thoughtful touch of Deslin holding an umbrella in the rain. Located in the heart of the city, nestled beside the Huangpu River, we offer complimentary daily soft drinks from the mini-bar – a small treat that will enhance your stay. We will always strive for impeccable yet subtle service, ensuring this oasis of tranquility amidst the bustling city. We sincerely look forward to seeing you again soon to share the joys of a city getaway. -- Christoph Kamieth, General Manager

Response from Property: Dear guest, thank you for cherishing Banyan Tree's five-star standards and the river view from our large bathtub. We also appreciate your sincere praise for the turndown service, complimentary first-fill mini-bar, and Tales Bar voucher. Nestled in the heart of the city, nestled on the banks of the Huangpu River, our hotel will continue to offer impeccable yet subtle service, protecting this oasis of tranquility amidst the bustling city. We sincerely look forward to seeing you again soon to share the joys of a city getaway. -- Christoph Kamieth, General Manager

Response from Property: Dear guest, thank you for commemorating the Banyan Tree's Relaxing Pool and the Huangpu River's nightscape with your memories of a relaxing life. Thank you for your sincere compliments on the hearty breakfast and comprehensive service. Nestled in the heart of the city, nestled on the banks of the Huangpu River, Banyan Tree Shanghai on the Bund will continue to provide impeccable yet subtle service, protecting this oasis of tranquility amidst the bustling city. We sincerely look forward to seeing you again soon to share the joys of a city getaway. -- Christoph Kamieth, General Manager

Response from Property: Dear guest, thank you for your excellent review of Banyan Tree Shanghai on the Bund! Deslin's thoughtful comments are a testament to our commitment to meticulous attention to detail, including room service and a surprise breakfast. We look forward to welcoming you back to our Banyan Tree on the Huangpu River, and we welcome you to share this warmth with your friends. -- Christoph Kamieth, General Manager

Response from Property: Dear guest, thank you for choosing to stay with your family at Banyan Tree Shanghai on the Bund despite the typhoon and for sharing such a detailed experience. We are deeply grateful to learn that the hotel's prime location allows you to reach the ferry in just two minutes, allowing for easy travel between the two banks of the Huangpu River. We are also grateful to know that you were so considerate of our housekeeping staff's gentle touch in changing the children's towels in the drizzling rain. Regarding the noise from the motor in the pool and the slight warping of the floorboards at night, I have immediately instructed the engineering team to investigate and optimize the soundproofing and drainage solutions room by room, ensuring that the tranquility and perfection of this urban oasis are not disturbed in any way. Regarding the fact that the penthouse restaurant wasn't as satisfying as you, I have conveyed this to the Executive Chef, who will continue to refine the menu, ensuring that the breathtaking views are as captivating as the flavors on the plate. Nestled on the banks of the Huangpu River, Banyan Tree Shanghai on the Bund will continue to offer you and your family a tranquil haven amidst the bustling city with discreet, attentive service. After the typhoon, the river and sky are clear, and we look forward to meeting you again to enjoy an even more dazzling night. -- Christoph Kamieth, Managing Director

Response from Property: Dear Valued Guest,Congratulations on your 31st wedding anniversary! We are truly honored that you celebrated this special milestone with us at Banyan Tree Shanghai On The Bund.It warms our hearts to know that your Premier Panoramic River View room and overall experience lived up to expectations. The Huangpu River vistas are indeed magical, and we’re delighted they added to your celebration. Thank you for trusting us with such a meaningful occasion. We’d be overjoyed to welcome you back for many more cherished moments—perhaps for your 32nd? -- Christoph Kamieth General Manager

Response from Property: Dear Valued Guest, I am absolutely delighted to hear that your stay at Banyan Tree Shanghai On The Bund was nothing short of fantastic! Your kind words about our exceptionally comfortable rooms, impeccably clean environment, and stunning views truly warm our hearts—these are the hallmarks of the Banyan Tree experience we strive to deliver every day. It’s especially rewarding to know that our team’s polite and attentive service stood out. Thank you for highly recommending us—we’re honored. Should your travels bring you back to Shanghai, it would be our pleasure to welcome you for another relaxing and memorable stay. Until then, may the memories of your time here continue to bring you joy. -- Christoph Kamieth General Manager

Response from Property: Dear Valued Guest,We are absolutely delighted to hear that you found your stay at Banyan Tree Shanghai On The Bund "amazing"! Your enthusiasm means the world to our team, who work tirelessly to create unforgettable experiences for every guest.It was our pleasure to welcome you, and we hope to see you again soon for another exceptional stay—whether to enjoy our breathtaking views, indulge in a spa treatment, or simply relax in the heart of Shanghai. -- Christoph Kamieth / General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your delightful experience at Banyan Tree Shanghai On The Bund! I am thrilled to hear that you enjoyed the breathtaking views of the river and North Bund from your room—it’s truly one of the highlights of our urban oasis. I am especially glad you loved the spacious bathtub and our carefully curated in-room amenities. It’s our pleasure to provide these little touches to make your stay even more memorable.Your kind words inspire us to continue delivering exceptional experiences. I can’t wait to welcome you back for another relaxing retreat, perhaps to enjoy more of our stunning views and luxurious comforts. -- Christoph Kamieth General Manager

Response from Property: Dear Valued Guest, Thank you for returning to Banyan Tree Shanghai On The Bund after your first visit in 2018 and for sharing such thoughtful feedback. I am delighted that our spacious rooms, Bund-view, and the personalised service—where my colleagues still remember your name—continue to make each stay memorable. Regarding the “Awards” wall you noticed, could you kindly let me know which area of the hotel you saw it in? This will help us refresh the display and ensure it reflects our more recent accolades. We are accelerating our rolling refurbishment plan to keep every corner as impeccable as the service you praised. We look forward to welcoming you back soon to a sharper, brighter oasis on the Bund. -- Christoph Kamieth / General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your detailed feedback about your recent experience at Banyan Tree Shanghai On The Bund. I am deeply sorry that your stay fell far short of the 5-star standards we strive to uphold, and I sincerely regret the inconvenience and frustration caused. I acknowledge your concerns about the men’s changing room and shower area, which are operated by a third-party provider. While Hotel do not directly manage these spaces, we have immediately escalated your feedback to our partners and are working closely with them to rectify. Your feedback is invaluable, and I regret that these issues impacted your stay. We hope to have the chance to welcome you back for a stay that truly reflects the quality and service you deserve. -- Christoph Kamieth General Manager