Holiday Inn Kangding Yuntian Reviews

Response from Property: Dear Guest,First and foremost, we would like to sincerely apologize for the unpleasant experience you encountered during your stay—this is far from the standard we strive to provide, and we feel truly sorry that it affected your comfort, especially the difficulty breathing at night due to poor ventilation in the high-altitude area.We take your feedback very seriously: regarding the small bathroom and lack of air conditioning leading to poor ventilation, we will immediately record this issue and explore solutions such as upgrading exhaust systems to improve air circulation, ensuring a more comfortable environment for future guests. For the washing machine without a dryer, we apologize that the suggestion of using floor heating was not helpful (due to limited ventilation preventing higher temperatures). We will promptly consider adding drying equipment or providing more practical drying options (e.g., extra drying racks) to solve this problem.As for the misunderstanding about the hotel being part of the Holiday Inn Group, we apologize for any confusion caused by unclear brand information in the past—we will revise our promotion materials to clearly state our brand affiliation to avoid such misunderstandings.We are grateful for your understanding that the price offers good value for money. Your honest feedback is crucial to us, and we will take concrete actions to address each issue mentioned, continuously improving our facilities and services. We sincerely hope to have the opportunity to serve you again in the future and provide a much better stay experience.Thank you again for sharing your thoughts with us.

Response from Property: Dear guest, thank you very much for choosing our hotel and sharing your thoughtful review! We are delighted to learn that you were satisfied with the spacious and clean room, the mountain views from the floor-to-ceiling windows, the hearty breakfast, and the private parking. It is our great honor to provide you with the convenience and comfort you need for your self-driving trip. The ******* clothing experience is a special little surprise we've prepared for you, and we hope it will add a unique memory to your trip. We look forward to seeing you again next time and wish you a safe journey and many more beautiful sights to explore!

Response from Property: Wow! We jumped for joy after reading your review! 🥳 "Cleanliness" and "comfortable bedding" are our foundational qualities, and "delicious breakfast" and "attentive oxygen supply" are the added bonuses we hope to add to your journey! We're incredibly honored to have contributed to your wonderful trip to western Sichuan! Western Sichuan is incredibly beautiful, and we'll be waiting for you to explore again next time! Have a wonderful time!

Response from Property: Wow! Your heartfelt compliment has our entire team ecstatic! ~❤️ Thank you for your thoughtful compliments on our front desk, room service, and breakfast! (We've already shared your compliments with everyone, and it's fueled everyone's enthusiasm!) You saying you'll recommend it to a friend is a huge thank you! Thank you so much! We've taken note of the slight regret regarding the ******* costume photo shoot! Next time you come with friends, just contact us; we'll make sure everything is perfectly arranged and you'll be the most stylish person in your circle of friends! It's a deal, see you next time! We'll be waiting for you! Have a wonderful trip!

Response from Property: Dear guest, thank you very much for choosing to stay with us and for taking the time to share your valuable experience. We are deeply pleased to read your feedback, but we are also deeply concerned about your altitude sickness. We are sincerely pleased to learn that you experienced nighttime discomfort due to altitude sickness, and that the hotel's oxygen concentrator provided timely relief. Ensuring the health and comfort of our guests during their stay in the plateau is always our top priority. Our front desk staff were also prompt and flexible in accommodating your reservation date and doing their best to accommodate your room type request, which is their responsibility. Thank you very much for your recognition of their service. Your satisfaction is our greatest motivation for continuous improvement. We hope this minor episode of altitude sickness did not detract from your enjoyment of Xinduqiao's beautiful scenery. We look forward to providing you with an even more comfortable and enjoyable stay on your next visit. We wish you a safe journey!

Response from Property: Dear guest, thank you very much for taking the time to leave a positive review! Our goal is to provide you with a warm and comfortable stay. We are delighted that you enjoyed our room and breakfast. Your recognition is our greatest encouragement, and we look forward to seeing you again!

Response from Property: Wow! Thank you for your five-star review! Our lovely front desk staff and location experts were so happy to hear your compliments on our "responsiveness" and "easy location." Your recognition is our greatest motivation, and we'll continue to be your warmest companions during your travels. We look forward to seeing you again next time, and we'll make sure everything is perfectly planned!

Response from Property: Your recognition is the best encouragement for us! The hotel was deliberately chosen to be located in a quiet area amidst the bustle of the city, hoping that every guest can enjoy a good night's sleep. We are very pleased that the oxygen and humidification equipment in the room can help alleviate altitude sickness. We are honored that you liked our beef soup pot and breakfast. We look forward to seeing you next time and wish you a safe journey.

Response from Property: Thank you for your high praise for our hotel! We're delighted to learn that you were satisfied with the facilities, cleanliness, environment, and service during your stay. The front desk team is dedicated to providing warm and thoughtful service, and your positive feedback is a great encouragement to us. We're also delighted to offer you the convenience of free breakfast and parking. We sincerely look forward to seeing you again and wish you a pleasant trip and all the best!

Response from Property: Dear guest, thank you very much for your appreciation of our environment, service, and barbecue! Thank you for your interest! However, it's a shame that you lost your key. If you need any help, please feel free to contact our front desk and we'll do our best to help you. We hope this issue is resolved soon, and we welcome you back for barbecue next time!

Response from Property: Thank you very much for your thoughtful review! Our greatest pursuit is to ensure you have a comfortable and secure stay. The oxygen machine in the room is designed to help every guest better adapt to the plateau environment. We are also very happy that your parents' phone was successfully retrieved and returned. This is what we should do. We look forward to your next visit and wish you and your family a happy life.

Response from Property: 感謝您的五星好評。酒店位於主幹道，交通便利，且配有餐廳方便用餐。很高興能為您服務，期待下次再見！

Response from Property: Dear guest, thank you very much for choosing our hotel as the first stop on your 318 journey from Chengdu and for sharing such a detailed experience! We are all very encouraged to learn that you were satisfied with our hotel's location (near National Highway 318), room amenities, complimentary ******* clothing experience, and our unique nine-square breakfast snacks. This is exactly what we strive to provide for every traveler embarking on the Sichuan-Tibet Highway: a "heartwarming first stop." Your recognition is our greatest motivation! We wish you a safe journey along National Highway 318 and hope you enjoy the beautiful scenery! We look forward to seeing you again!

Response from Property: 尊敬的賓客，特別感謝您分享入住體驗！能讓您感受到充足的暖氣、友好的服務，認可很棒的住宿體驗與不錯的早餐，我們十分開心～也特別感謝您坦誠提及 “離鎮中心有點遠” 的情況，若您下次再來，有出行需求可以隨時聯繫前台，我們很樂意為您提供打車協助或周邊交通建議，盡力幫您減少出行顧慮。我們會繼續打磨服務與住宿細節，滿心期待您的再次光臨，祝您旅途愉快～