Vienna Hotel (Shanghai Nanjing Road Pedestrian Street)

Vienna Hotel (Shanghai Nanjing Road Pedestrian Street) Reviews

Vienna Hotel (Shanghai Nanjing Road Pedestrian Street)

79 Guizhou Road (Guizhou Lu), Huangpu District, Shanghai, ChinaSee Hotel Details
Vienna Hotel (Shanghai Nanjing Road Pedestrian Street)
Vienna Hotel (Shanghai Nanjing Road Pedestrian Street)Vienna Hotel (Shanghai Nanjing Road Pedestrian Street)Vienna Hotel (Shanghai Nanjing Road Pedestrian Street)
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1 night

Guest Reviews

9.0/10
Good
2883 review
Verified reviews
Location8.9
Amenities8.8
Service9.1
Cleanliness9.1
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All reviews(2883)
Positive reviews(2715)
Reviews with photos/video(284)
Easy to get around(405)
Convenient for shopping(230)
Average sound insulation(142)
Classy environment(137)
Close to metro(125)
Many amenities(122)
Friendly front desk staff(94)
Many dining options(18)
Negative reviews(168)
Anonymous User
Deluxe Double Room
Stayed in Apr 2025
Traveling with friends
3 review
8.0/10
Very Good
Posted on May 16, 2025
It is in very good location, just a few steps and you will reach the busy nanjing road. Walkable to the bund for 15 mins only. The room is quite small, can only accomodate 2 big luggages, but it is very clean.
Response from Property: Dear guests: Hello! The hotel is located in the business district, which provides great convenience for guests to eat, stay, travel, entertain and shop. The enthusiastic staff of the hotel will escort your travel. If you have any questions during your stay, you can contact the hotel front desk colleagues. We put "family happiness" first. We use the most intimate and warm service to move you. We hope to win your next stay with our continuous efforts! Welcome!
Christine Enrile
Superior Double Room
Stayed in Mar 2025
Solo traveler
1 review
8.5/10
Very Good
Posted on Jun 5, 2025
Location was great but can be busy at times, there are plenary of restaurants all around the area .subway station is close by too. the hotel is nice and has the necessary amenities, very good for a few nights stay..
Response from Property: 尊敬的賓客: 您好!酒店地處商圈內,這樣的位置給賓客吃、住、遊、娛、購提供了極大方便, 而且酒店熱情的員工會為您的出行保駕護航, 入住期間您有任何疑問都可以聯繫酒店前台同事, 我們, 以“ 家人愉悦的心情” 至上。我們, 用最貼心的温暖服務, 去感動。希望能用我們不斷的努力贏得您下次 入住! 歡迎您!
Guest User
Standard Double Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 26, 2025
Room is clean and comfy. Very good location to access everything. Many restaurants and shops. Nanjing road is very beautiful at night.
Response from Property: Dear guests: Hello! The hotel is located in the business district, which provides great convenience for guests to eat, stay, travel, entertain and shop. The enthusiastic staff of the hotel will escort your travel. If you have any questions during your stay, you can contact the hotel front desk colleagues. We put "family happiness" first. We use the most intimate and warm service to move you. We hope to win your next stay with our continuous efforts! Welcome!
Skulsiriwattana
Superior Double Room
Stayed in Mar 2025
Family
13 review
9.0/10
Great
Posted on May 13, 2025
Our room are at the 2nd floor. It has very loud noise every early morning from garbage collecting truck. The room isn't soundproof so you can hear everything start from 5AM. Overall facilities are ok.
Response from Property: 尊敬的賓客:您好!酒店位置處於市中心最繁華地段,因是老建築無法改造,我們的房間面積以及隔音問題,也是因為地段原因沒有達到您的預期,對此小維深表歉意!如您有機會再次來上海,希望您與酒店聯繫,我們給您一個折扣或者給您升級一個豪華的房型,靠近居民區相對來説會安靜一些,再次給您致歉。酒店位於南京路步行街,步行至外灘僅需15分鐘;距離最近的地鐵站人民廣場19號口步行僅需3分鐘,可乘坐1/2/8號線,上海站、上海南站、上海虹橋站、虹橋機場和浦東機場均有地鐵直達,能滿足出差、旅遊的出行要求,期待您的下次光臨哦~~~
Guest User
Deluxe Family Room
Stayed in Feb 2025
Family
8 review
9.0/10
Great
Posted on Apr 3, 2025
Room is definitely on the smaller side but okay considering its prime location. Service is decent, may have some noise at night if you're facing the food outlet when they do restocking
Response from Property: Dear guests: Hello! The hotel is located in the business district, which provides great convenience for guests in eating, staying, traveling, entertainment and shopping. In addition, the hotel's enthusiastic staff will escort your travel. If you have any questions during your stay, you can contact the hotel's front desk colleagues. We put "family happiness" first. We move you with the most thoughtful and warm service. We hope to win your next stay with our continuous efforts! Welcome!
Khalil_s97
Superior Room (2 Beds)
Stayed in Mar 2025
Business traveler
4 review
6.5/10
Posted on May 2, 2025
Very good location but a so small room . Also reception doesn’t speak English
Response from Property: Dear guests: Hello! The hotel is located in the business district, which provides great convenience for guests to eat, stay, travel, entertain and shop. The enthusiastic staff of the hotel will escort your travel. If you have any questions during your stay, you can contact the hotel front desk colleagues. We put "family happiness" first. We use the most intimate and warm service to move you. We hope to win your next stay with our continuous efforts! Welcome!
Bee choo
Deluxe Family Room
Stayed in Feb 2025
Traveling with friends
12 review
6.0/10
Posted on Mar 7, 2025
This hotel is the worst stay during my trip in Shanghai The bath towel had torn . Toilet is smelly .toilet no air ventilation. Only good thing is the location . Very easy to travel around. 南京步行街 just near by .
Response from Property: Dear guests: Hello! The hotel is located in the most prosperous area in the city center. Because it is an old building that cannot be renovated, the area and sound insulation of our rooms did not meet your expectations due to the location. Xiaowei deeply apologizes for this! Regarding the hotel hygiene issues you reported, the hotel will punish the relevant personnel and strengthen training to prevent similar incidents. I apologize again for your unsatisfactory experience! The hotel is located on Nanjing Road Pedestrian Street, only a 15-minute walk to the Bund; it is only a 3-minute walk from the nearest subway station, People's Square Exit 19, and you can take Line 1/2/8. Shanghai Station, Shanghai South Station, Shanghai Hongqiao Station, Hongqiao Airport and Pudong Airport are all directly connected by subway, which can meet the travel requirements of business trips and tourism. Looking forward to your next visit~~~
Meng
Deluxe Family Room
Stayed in Feb 2025
Family
4 review
2.5/10
Posted on Mar 6, 2025
Worse hotel I ever have in my life. Located at the local back lane with poor sound proof window, very loisy. Midnight 4am has lorry loading stock to nearby restaurants, lots of motorbike passing around.... Front counter staffs not friendly and welcome at all, compared to the previous hotel I stayed at shanghai, this is very disappointing. When I checked in, over heard other guests with sour face not willing to provide review as well when requested, instead giving excuses on site of phone running out of battery. Hotel WiFi not openly provided in the room, instead needs to ask the front desk and provide your own phone for them to key in the password for you, considered not convenient with frontdesk face of unwillingness. Night shift front desk's face is even worst, giving the impression that the guests are it welcome at all.
Response from Property: Dear guests: Hello! The hotel is located in the most prosperous area in the city center. Because it is an old building that cannot be renovated, the size and sound insulation of our rooms did not meet your expectations due to the location. Xiaowei deeply apologizes for this! For the hotel problems you reported, the hotel will punish the relevant personnel and strengthen training to prevent similar incidents. I apologize again for your unsatisfactory experience! The hotel is located on Nanjing Road Pedestrian Street, only a 15-minute walk to the Bund; it is only a 3-minute walk from the nearest subway station, People's Square, Exit 19, and you can take Line 1/2/8. Shanghai Station, Shanghai South Station, Shanghai Hongqiao Station, Hongqiao Airport and Pudong Airport are all directly connected by subway, which can meet the travel requirements of business trips and tourism. Looking forward to your next visit~~~
pops cho
Standard Double Room
Stayed in Jan 2025
Traveling with friends
2 review
8.5/10
Very Good
Posted on Mar 2, 2025
Good location nearby Nanning Road walkway and Metro Station. Room is clean and match with 1-2 traveler as Friends or Solo traveler, Rest room is well suitable. No Air Condition supply In winter. By the way, I request small fan support from staffs. No Breakfast service but there are good locations to find local food all days.
Response from Property: Dear guests: Hello! The hotel is located in the business district. This location provides great convenience for guests to eat, stay, travel, entertain and shop. In addition, the hotel's enthusiastic staff will escort your travel. If you have any questions during your stay, you can contact the hotel's front desk colleagues. We put "family happiness" first. We use the most intimate and warm service to move you. I hope that with our continuous efforts, we can win your next stay! Welcome!
Guest User
Deluxe Family Room
Stayed in May 2025
Family
7 review
10/10
Outstanding
Posted on Jul 1, 2025
Everything was very good
Response from Property: 尊敬的賓客: 您好!酒店地處商圈內,這樣的位置給賓客吃、住、遊、娛、購提供了極大方便, 而且酒店熱情的員工會為您的出行保駕護航, 入住期間您有任何疑問都可以聯繫酒店前台同事, 我們, 以“ 家人愉悦的心情” 至上。我們, 用最貼心的温暖服務, 去感動。希望能用我們不斷的努力贏得您下次 入住! 歡迎您!
Worapong 阿鹏
Deluxe Family Room
Stayed in Nov 2024
Family
7 review
10/10
Outstanding
Posted on Jan 3, 2025
Front desk staff on Jan 2, 2025 was very very helpful. Without her getting us a large van to Shanghai Station, we would have missed train to Nanjing. Million thanks to her services. Thank you! Delicious Xiaolongbao restaurant right next door, WoW!
Response from Property: Dear guests: Hello! The hotel is located in the business district. This location provides guests with great convenience for eating, accommodation, traveling, entertainment, and shopping. The hotel's enthusiastic staff will escort you during your trip. If you have any questions during your stay, you can contact the hotel. As front desk colleagues, we put "family happiness" first. We use the most considerate and warm service to move you. We hope to use our continuous efforts to win your next stay! Welcome!
Guest User
Deluxe Family Room
Stayed in May 2025
Family
4 review
9.0/10
Great
Posted on Jul 12, 2025
If this is your 1st time came to shanghai, i suggest you all just stay in nanjing road. Best location for 1st traveler in shanghai. You can find anything easly in this area and around. Lots of shops for shopping, tons of local street food and mini market to choose. Easy acces to metro (nearest station is people square and east nanjing road). Service is so so and the room is not big enough. If you need more space i think u need booked 2 room rather then 1 for all the family
Response from Property: 尊敬的賓客: 您好!酒店地處商圈內,這樣的位置給賓客吃、住、遊、娛、購提供了極大方便, 而且酒店熱情的員工會為您的出行保駕護航, 入住期間您有任何疑問都可以聯繫酒店前台同事, 我們, 以“ 家人愉悦的心情” 至上。我們, 用最貼心的温暖服務, 去感動。希望能用我們不斷的努力贏得您下次 入住! 歡迎您!
burandono
Standard Double Room
Stayed in Nov 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Dec 26, 2024
Stayed here for a night during a layover and it definitely exceeded my expectations! It's in a convenient spot right by the Nanjing Rd Pedestrian Mall, check-in and check-out were really swift and easy. Everything was smooth and hassle-free—would definitely stay again!
Response from Property: Dear guests: Hello! The hotel is located in the business district. This location provides great convenience for guests to eat, stay, travel, entertain and shop. In addition, the hotel's enthusiastic staff will escort your travel. If you have any questions during your stay, you can contact the hotel's front desk colleagues. We put "family happiness" first. We use the most intimate and warm service to move you. I hope that with our continuous efforts, we can win your next stay! Welcome!
Anonymous User
Deluxe Family Room
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 6, 2025
Perfect location, easy to get there from People square metro. Staff couldn’t speak English but very friendly and tried with the app. Our stay was great. Beds, pillows, aircon so great and would totally book again. I brought things from TaoBao when I was in NZ and sent them to Hotel. It was awesome service. I suggest walking left away from Nanjing road and venture out that way. I loved the food options and array of options. Walk through the streets. Convenient stores, fruit shops everywhere but not on Nanjing road.
Response from Property: 尊敬的賓客: 您好!酒店地處商圈內,這樣的位置給賓客吃、住、遊、娛、購提供了極大方便, 而且酒店熱情的員工會為您的出行保駕護航, 入住期間您有任何疑問都可以聯繫酒店前台同事, 我們, 以“ 家人愉悦的心情” 至上。我們, 用最貼心的温暖服務, 去感動。希望能用我們不斷的努力贏得您下次 入住! 歡迎您!
Guest User
Deluxe Family Room
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Dec 13, 2024
Very convinced location!! Fantastic ..friendly staff and food delivery robot is so cute !!
Response from Property: Dear guests: Hello! The hotel is located in the business district, which provides great convenience for guests to eat, stay, travel, entertain and shop. The enthusiastic staff of the hotel will escort your travel. If you have any questions during your stay, you can contact the hotel front desk colleagues. We put "family happiness" first. We use the most intimate and warm service to move you. We hope to win your next stay with our continuous efforts! Welcome!