DoubleTree by Hilton Shah Alam I-City

DoubleTree by Hilton Shah Alam I-City Reviews

DoubleTree by Hilton Shah Alam I-City

Finance Avenue, Shah Alam, Selangor, 40000, MalaysiaSee Hotel Details
DoubleTree by Hilton Shah Alam I-City
DoubleTree by Hilton Shah Alam I-CityDoubleTree by Hilton Shah Alam I-CityDoubleTree by Hilton Shah Alam I-City
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Guest Reviews

9.4/10
Amazing
917 review
Verified reviews
Location9.4
Amenities9.4
Service9.4
Cleanliness9.6
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All reviews(917)
Positive reviews(903)
Reviews with photos/video(320)
Convenient for shopping(93)
Delicious breakfast(81)
Has an infinity pool(34)
Children's pool available(34)
Clean pool(34)
Great swimming pool(34)
Delicious buffet(14)
Near mall(13)
Negative reviews(14)
Guest User
KING GUEST ROOM
Stayed in Jun 2025
Family
9 review
9.5/10
Amazing
Posted on Jul 19, 2025
Bersih cantik just toilet ada la stain sikit. Service pun bagus. Breakfast belum try. Aircond, tv all functioning well. Tv channel pun banyak option. Kalau bole buka youtube at the smart tv will be better. Semua furniture & facilities ada note so kita tahu cara guna. Kemas teratur dan simple
Response from Property: Dear Valued Guest.Thank you for leaving us with a great review. We are pleased to hear that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel again soon.Sincerely,DoubleTree Shah Alam i-City Team
KWAI MENG
Twin Deluxe Room Park View
Stayed in Jun 2025
Family
21 review
9.0/10
Great
Posted on Jul 7, 2025
What a sweet welcome! The hotel’s warm hospitality truly set the tone for a wonderful stay—and the surprise birthday tiramisu cake was an absolute delight. I couldn’t be happier with my choice of DoubleTree Shah Alam for this special staycation. Thank you for making the celebration unforgettable!
Response from Property: Dear Valued Guest.Thank you for leaving us with a great review. We are pleased to hear that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel again soon.Sincerely,DoubleTree Shah Alam i-City Team
Helen Lee79
King Deluxe Room Park View
Stayed in Jun 2025
Family
16 review
10/10
Outstanding
Posted on Jul 30, 2025
Very nice Tay with my child. Clean and comfortable. I really like this place.
Response from Property: Dear Valued Guest.Thank you for leaving us with a great review. We are pleased to hear that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel again soon.Sincerely,DoubleTree by Hilton Shah Alam i-City
Anonymous User
TWIN GUEST ROOM
Stayed in May 2025
Other
3 review
10/10
Outstanding
Posted on Jun 24, 2025
It was good!! Will come back again in October 😄 I love the cuisine from Tosca Italian Trattoria. It’s so special 😍
Response from Property: Dear Valued Guest,Thank you so much for your wonderful feedback! 😊 We're happy to hear that you enjoyed your stay and that you loved the cuisine at Tosca Italian Trattoria. It's always a pleasure to hear that our guests find our offerings special. 😍We look forward to welcoming you back in October! If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.SincerelyDoubleTree by Hilton Shah Alam i-City
Anonymous User
King Deluxe Room Park View
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 28, 2025
clean and very nice service big shopping mall nearby, very convenient
Response from Property: Dear Valued Guest.Thank you for leaving us with a great review. We are pleased to hear that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel again soon.Sincerely,DoubleTree by Hilton Shah Alam i-City
Anonymous User
KING GUEST ROOM
Stayed in Jun 2025
Business traveler
53 review
10/10
Outstanding
Posted on Jul 9, 2025
Comfortable space and clean room. Very satisfied with the staff too, very helpful.
Response from Property: Dear Valued Guest.Thank you for leaving us with a great review. We are pleased to hear that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel again soon.Sincerely,DoubleTree Shah Alam i-City Team
Henry
King Deluxe Room Park View
Stayed in Apr 2025
Family
1 review
8.0/10
Very Good
Posted on Jun 2, 2025
Hotel facilities are good, location is superb as there is linked road connecting Central Mall, however the hotel car park is a disaster. You could get a parking slot near to the hotel lobby lift if you come in before noon, otherwise you would need to park somewhere near to the mall parking and walk 10mins in the car park to the hotel lobby lift. This is by far the worst hotel car park I have experienced in Malaysia.
Response from Property: Dear Henry, Thank you for sharing your feedback with us. We're glad to hear that you appreciated our hotel facilities and superb location, especially the convenient link to Central Mall.We sincerely apologize for the inconvenience you experienced with our car park. We understand how frustrating it can be to find a parking slot, especially when it requires a long walk to the hotel lobby lift. Your comments are important to us, and we will address this issue with our management team to explore possible improvements to our parking arrangements.We appreciate your candid feedback and hope to have the opportunity to provide you with a more seamless experience in the future.SincerelyDoubleTree by Hilton Shah Alam i-City
Joeykoo
TWIN GUEST ROOM
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 9, 2025
Clean and nice room with good breakfast variety. Will definitely come back again.
Response from Property: Dear Joeykoo,Thank you for leaving us with a great review. We are pleased to hear that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel again soon.SincerelyDoubleTree by Hilton Shah Alam i-City
fares ihihihi
King Deluxe Room Park View
Stayed in Apr 2025
Family
47 review
10/10
Outstanding
Posted on May 16, 2025
The best hotel in shah alam. Near to icity park and icity mall. Walking distance only. The theme park view from hotel absolutely amazing. So beautiful with the lights. Will repeat on next visit. For sure.
Response from Property: Dear Fares, Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed your stay and found our location convenient, with i-City Park and i-City Mall within walking distance. The theme park view with its beautiful lights is indeed a highlight. We're delighted to know you'll be visiting us again. We look forward to welcoming you back for another amazing stay! 🌟
Wan
KING GUEST ROOM
Stayed in Apr 2025
Family
2 review
9.0/10
Great
Posted on May 5, 2025
Overall, I am satisfied with the stay. The only downside is that the washroom does not have a bidet, which is quite inconvenient for Muslim guests
Response from Property: Dear Wan,Thank you for your feedback! We're glad to hear that you were overall satisfied with your stay. We apologize for the inconvenience caused by the absence of a bidet in the washroom. Your feedback is valuable to us, and we will consider it for future improvements to better accommodate the needs of all our guests, including our Muslim visitors. If there's anything else we can assist you with, please let us know. We hope to welcome you back soon!Sincerely,DoubleTree by Hilton Shah Alam i-City
Wnnie7au
Twin Deluxe Room Park View
Stayed in Apr 2025
Business traveler
77 review
10/10
Outstanding
Posted on Jul 27, 2025
For business trip this is the good choice in this area~ no other better choice!!!
Response from Property: Dear Valued Guest.Thank you for leaving us with a great review. We are pleased to hear that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel again soon.Sincerely,DoubleTree by Hilton Shah Alam i-City
Nuyuie
TWIN GUEST ROOM
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Aug 16, 2025
Good , near shopping mall , room 😍
Response from Property: Dear Nuyuie,Thank you for leaving us with a great review. We are pleased to hear that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel again soon. Sincerely – DoubleTree by Hilton Shah Alam i-City Team
Elaine WK Lo
KING GUEST ROOM
Stayed in Mar 2025
Business traveler
7 review
8.5/10
Very Good
Posted on Apr 25, 2025
Beautiful Doubletree Hilton branch, but limited Breakfast selections in my opinion. Appreciate the hospitality!
Response from Property: Dear Elaine,Thank you for leaving us with a great review. We are pleased to hear that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel again soon. Sincerely – DoubleTree by Hilton Shah Alam i-City Team
Ida AR
TWIN GUEST ROOM
Stayed in May 2025
Family
11 review
10/10
Outstanding
Posted on Jun 23, 2025
Such awesome hotel Super friendly staff Highly recommended!❤️
Response from Property: Dear Ida,Thank you for leaving us with a great review. We are pleased to hear that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel again soon.SincerelyDoubleTree by Hilton Shah Alam i-City
Anonymous User
King Deluxe Room Park View
Stayed in Mar 2025
Couple
73 review
8.0/10
Very Good
Posted on Jun 2, 2025
Great breakfast and friendly staff at front desk. The room was great will come stay again
Response from Property: Dear Anonymous,Thank you for leaving us with a great review. We are pleased to hear that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel again soon.SincerelyDoubleTree by Hilton Shah Alam i-City