Scenic Hotels in Wuxi

"After staying for three consecutive nights, the final night turned out to be an extremely unpleasant experience. A group of loud and inconsiderate local women checked into the room next to mine. They were shouting and making noise late into the night, keeping me awake until 11:30 PM, and then woke me up again at 5 AM. I called the front desk twice to report the situation, and even walked to their door in my pajamas to record the noise they were making. I paid over RMB 1,450 for that night, yet I believe these guests, likely part of a tour group, probably paid very little—if anything at all. Situations like this shouldn't happen even in a well-managed budget hotel, let alone in a five-star, landmark hotel in Wuxi. If we say that guest behavior is beyond the hotel’s control, then what happened the next morning, on the day of my checkout, was even more baffling. The hotel changed its name overnight. The well-known management brand Hyatt officially parted ways with the hotel owner, and this hotel, once under a globally recognized brand, became a local one overnight. Staff morale was visibly low, and many seemed to face the uncertainty of possible unemployment, which clearly weighed on their minds. In the breakfast area, at the yogurt station, I couldn’t find a bowl to serve yogurt. I asked two different staff members for assistance, but both of them responded with blank expressions and said absolutely nothing to me. I felt completely ignored—even invisible. While I had only planned to report the disruptive guests, the indifference of the breakfast staff truly triggered my frustration. I immediately called to file a formal complaint. The hotel's Guest Experience Manager met with me in person, offered a sincere apology, and after learning more about the situation behind the scenes, I accepted the explanation and chose to forgive. As luck would have it, when I checked out, I ended up sharing the elevator with the same group of disruptive women. Their loud conversation inside the elevator sounded like a chorus of honking cars on a busy street. Instinctively, I raised my voice and shouted at them—and suddenly, the entire elevator went silent. Was it just a coincidence? I wasn’t angry anymore, but somehow, I felt vindicated. That’s the end of the story. I’m on the plane now, finally heading back to Sydney, Australia."

"The location is superb, right next to major attractions like Yuantouzhu, Liyuan Garden, and Three Kingdoms City. There's even an exclusive playground right next door. It truly lives up to its reputation as an established five-star hotel. While the facilities aren't brand new or overly luxurious, the overall comfort level is very high. It also offers a large, complimentary parking lot for guests. The hotel comprises two buildings, A and B, with the main lobby located in Building B. The hotel grounds are so expansive, it feels like a large park. Building A is older, shorter, features somewhat dated decor, and its rooms are relatively small, around 20 square meters. Building B, built more recently, is taller, newer, and offers larger rooms, naturally at a higher price point. We opted for a lake view suite with a balcony in Building B, which provided beautiful lake views. The hotel's bath amenities were also from TIRTIR. Breakfast is served from 7 to 10 AM at the Rose Garden restaurant and is incredibly extensive. It features local specialties like Wuxi xiaolongbao, osmanthus-flavored taro, doufunao, and a wide array of other delicious options."

"It's an OK hotel due to be a 5 star rating, did i expected more, probably yes. Is it worth? Definitely. the room is spacious and has at least mine, a great view. The free ticket to visit the cherry blossom park was really a nice surprise unexpected. Check in and check out flawless. My rank 3 star on facilities was due parking lot, i spent 15 minutes to find a vacancy lot. Hotel makes probably conventions/seminars and in the end, the guest has to suffer in hunting a parking space (i just knew had other parking area when i checked out, please, the 2 parking space should be connected in some way or better information about the 2nd parking lot)."

"I came to Wuxi to see flowers. I want to stay in a hotel in the city with a good location on the last day. I think it's better to stay at the Intercontinental (after all, I feel that at least the service is guaranteed, so I chose this hotel) Room facilities: The washing is made of Berido (the key is that the smell of Berido doesn't seem to be a bit like a glue smell) It feels a little fake. The room is old and old. Forget it. I arranged a room at the edge (personally, I'm a little taboo), but I thought it was too late, so I let it go. I didn't expect that there were more speechless things. The hygiene was really bad. Many places were very dusty... Bed: The bed is probably too old. The packaging or something under the bed has fallen off (you can see it at a glance) Service: Fortunately, the service can be maintained by Intercontinental. It's as good as ever."

"The second time I stayed there, it happened to be the annual meeting of a company. There were so many people staying on Friday! The elevator was super slow. Only one elevator was operating during the morning peak! I waited for a long time! The elevator was full of people! It stopped on every floor! ! ! The breakfast was not replenished in time. The watermelon 🍉 was all gone, and there were still a few slices left! It's an older hotel. It's more convenient to go to the Mixc next door! It's very convenient to go to Lihu Light!"

"This is the first time I choose an InterContinental hotel to bring my children to experience the light of Taihu Lake and the beauty of Lihu Lake in Wuxi. I am grateful to the concierge for showing me the room. I decided to choose this hotel, but the decoration smell is really strong but it does not affect the stay. The front desk manager Torison's efficient and fast check-in process is quite professional. He also helped me arrange children's toiletries and prepared a bathtub cover for the children to take a bath. It is very considerate. The breakfast on the fourth floor is of good quality, but it is a bit crowded when the team stays in. The swimming pool is small but very clean. The room hygiene is very good. The toiletries are very high-end. The takeaway ordered in the evening needs to be picked up by yourself. There are a few minor flaws during the stay. Thank you Manager Kevin Jiang for helping me change rooms and taking me to see other rooms. Because the abnormal noise in the room prevented me from falling asleep, earplugs were also arranged. Snacks and drink coupons were arranged for the next day. The children had a lot of fun. The overall stay was very good, and the service attitude was very enthusiastic. The hotel hardware needs to be improved. The surrounding area is too remote. Wuxi really has no nightlife."

"I had a fantastic stay at Atour X and would gladly return if I visit Wuxi again. The hotel’s location is incredibly convenient—right next to the metro exit—which made getting around the city a breeze. The staff were warm, helpful, and went the extra mile by offering me a complimentary room upgrade upon check-in. My room was spacious, well-maintained, and provided a very comfortable stay. The surrounding neighborhood was vibrant, with plenty of dining options and even a cinema just a short walk away. I was also pleasantly surprised by the breakfast spread; the porridge and coffee were particular highlights. Overall, it was a thoroughly enjoyable experience that exceeded my expectations."

"The holiday atmosphere is really strong, the meals are delicious and unique, Xiao Pang is very sincere, treats guests attentively, and the service attitude is very satisfactory. The decoration design style of the hotel is novel and elegant. It has more humanized service than the surrounding hotels of the same price, and the price is affordable and beautiful. I sincerely recommend this hotel!"

"I stayed at Hotel Indigo Wuxi Taihu New Town and was deeply impressed by the service team's dedication throughout the whole process! When checking in at the front desk, the staff member Katherine smiled and patiently introduced the room features and surrounding travel guides, and also thoughtfully prepared Taihu specialties to relieve the fatigue of the journey; the room service responded very quickly, and someone knocked on the door soon after I called late at night to add bedding; the most surprising thing was the manager Xandy, who not only told me the route map to avoid congestion when he learned that I was going to Yuantouzhu. From details to full care, every service staff is as warm and professional as family, which makes the travel experience directly maximized. Next time I come to Wuxi, I will definitely choose this place!"

"The hotel's facilities, environment and design all suit my preferences; but the deepest impression this hotel left on me was that every person we came into contact with was very friendly and down-to-earth, and every request was responded to; staying here felt like home. We spent more than twenty days here in total, and our whole family started to miss this place! oh! As a Wuxi native, the breakfast here has a very rich Wuxi-style dishes ❤️ Facilities: It can be said to be very new, but it does not have the smell of a new hotel and the facilities are not set up just for the sake of appearance. The lighting in every part of the hotel is very exquisite and comfortable; it is almost all the non-blazing yellow light that I like. The only downside is that there is no independent small centralized light source at the bedside in the room, which is a bit inconvenient and I can't read at night🤷🏻♀️ Hygiene: Toilets, bathrooms and sinks are all kept very clean. Service: Let me say it again, they have the enthusiasm and thoughtfulness that low-star hotels don’t have; they also have the intimacy and practicality that high-star hotels don’t have. I think it's perfect! What impressed me most: I loved their library so much; I finished reading two books while staying in the hotel; I have never read a book so spontaneously and efficiently in my life! The only pity is that there are no suites. If there are suites, I will definitely stay here next time! Thank you to everyone here who helped us and met our needs; you have created wonderful memories for our family!"