Arte Hotel Salzburg Reviews

Response from Property: Dear Guest,Thank you for your honest feedback. We're pleased to hear you enjoyed our central location near the train station, the daily replenished minibar, and the beautiful views from our rooftop bar.We’re very sorry to read about the cleanliness issues you encountered. Please rest assured that bed linens and blankets are always changed without exception before each new arrival. However, during handling or transport, it is possible that stray hairs or particles may transfer — which, of course, is not acceptable. We strongly encourage guests to inform our housekeeping or front desk team immediately so we can rectify any issue on the spot.Regarding the missed shower gel refill and your experience with our team, we sincerely apologize. This is not the standard of service we strive for, and we will follow up internally to ensure improvement.We appreciate your comments and hope you’ll consider giving us another opportunity to provide you with a flawless stay.Kind regards,Eva ErdeiFront Office Manager

Response from Property: Dear Guest,Thank you very much for your great feedback! We're glad to hear you enjoyed our convenient location near Salzburg Hauptbahnhof — it's perfect for both local and intercity travel.We’re also happy you appreciated the complimentary minibar and our breakfast with panoramic views from the top floor. It’s always a pleasure to know when our guests enjoy the small extras that make a stay special.We hope to welcome you back again soon!Kind regards,Eva ErdeiFront Office Manager

Response from Property: Dear Guest,Thank you for your kind feedback. We’re glad to hear that you appreciated our strategic location near the train station and restaurants, as well as the cleanliness, spaciousness, and overall facilities.We understand that the open shower design may have felt inconvenient for a group stay, and we appreciate your honest input. Your comment will help us in considering more privacy-friendly solutions in the future.Mit freundlichen Grüßen,Eva ErdeiFront Office Manager

Response from Property: Thank you for your wonderful review! We're glad to hear that you enjoyed our convenient location near the train station, with easy access to both the old town and the castle. It's also great to know you appreciated our breakfast with a variety of choices and the beautiful mountain view. We're happy that you found your room clean and modern as well.We hope to welcome you back to arte Hotel Salzburg soon!Best regards,Eva ErdeiFront Office Manager

Response from Property: Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and that you appreciated the view of Hohensalzburg Fortress from your room. Our proximity to Salzburg Hauptbahnhof indeed offers convenient access to the city's attractions, making it easier for our guests to explore all that Salzburg has to offer. ​We look forward to welcoming you back on your next visit to Salzburg.Best regards, Eva Erdei Front Office Manager

Response from Property: Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed the amazing view, our great location, and that your stay with us was such a positive experience.We hope to welcome you back again soon!Best regards,Eva ErdeiFront Office Manager

Response from Property: Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our modern facilities, great location, and friendly staff. We’re also glad you liked the bar with its amazing view.We appreciate your feedback regarding breakfast options and will take it into account as we continue to improve our offerings. We hope to welcome you again for another great stay! Kind regards, Eva Erdei - Front Office Manager

Response from Property: Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the free minibar and had a pleasant check-in experience.We’re truly sorry that the minibar was only partially refilled during your stay — this should not have happened, and we’ll follow up with our team to ensure consistency in service.Regarding the room design, the glass-walled shower is part of our Arte Hotel concept — a modern and artistic approach to interior layout. We understand this may not suit everyone's preferences, which is why we provide clear photos and descriptions of the room and bathroom design before booking.Thank you again for your comments. We hope to welcome you back for a more comfortable experience in the future.Kind regards,Eva ErdeiFront Office Manager

Response from Property: Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our perfect location, especially for ÖBB travelers, as well as the clean and modern room design. We're also happy you had a great experience at our rooftop bar with its stunning view over Salzburg’s old town.We hope to welcome you back again soon!Kind regards,Eva ErdeiFront Office Manager