Holiday Inn Resort Qionghai Guantang Reviews

Response from Property: Dear guest, thank you for choosing to stay at Holiday Inn Resort Qionghai Guantang. We are very sorry that your stay experience did not meet your expectations. We value your stay experience very much. We attach great importance to your feedback and share it with the corresponding department as soon as possible. To follow up, if you need any services during your stay in the hotel, you can ask any hotel colleague or call the switchboard "0" and transfer to the guest manager. We are very happy to provide you with personalized services! We look forward to your return and wish you a happy journey! Hotel General Manager Ren Xiaolei

Response from Property: Thank you very much for your detailed review. We always attach great importance to the cleanliness of the room. We are very sorry to find mosquitoes on the bed sheets, and we will strengthen the pest control measures and ensure that no mosquitoes enter when the door is opened. For the bugs on the balcony, we will also deal with them in a timely manner. We are very pleased with the prompt response of the staff when you ask to change the bed linen. The location of the hotel is further away, because we are a resort hotel, but our onsen is really nice. We will continue to strive to improve the quality of service and look forward to your visit again.General Manager Kevin ren

Response from Property: 尊敬的賓客，感謝您的下榻！非常抱歉下榻體驗未能達到您的預期。您的寶貴意見對我們非常重要，我們會將意見告知相關部門以提高服務質量。如您在店期間需要任何服務，可致電總機“0”轉賓客經理，我們非常樂意為您提供個性化服務！祝您和家人旅途愉快！酒店總經理 任曉磊

Response from Property: Thank you for staying at Holiday Inn Resort Qionghai Guantang and thank you for sharing your review with us. Your praise is the biggest driving force for us to move forward. We look forward to your next stay with us.General ManagerLo, Stanley

Response from Property: 尊敬的M518794****感謝您的惠顧與對前台員工服務的認可！希望員工周到、細緻的服務態度讓您享受了不同尋常的假日之旅。誠摯期待您的再次到來，洲際真正的待客之道將讓您的每一次旅途充滿驚喜。酒店總經理 羅啟東

Response from Property: Dear guests, I am very glad to hear you and your family had a pleasant stay with us. As you mentioned, our hotel is located next to Baishi ridge scenic zone, facing our Meiling Lake; with Golden Panda Story’s theme park. Thank you for your recognition and sharing, we have share your comment with our Hot Spring to enforce training and service standard. We are looking forward to see you again.Stanley Lo, General Manager of Holiday Inn Resort Qionghai Guantang

Response from Property: 尊敬的客人，非常感謝您再次選擇官塘假日酒店，並且對酒店服務以及工作人員給予高度讚揚。一直以來，我們致力於為賓客提供優質、舒適的親子度假體驗，從房間升級服務的貼心安排，到晃晃樂園活動的精心策劃與組織，每一個環節都凝聚着我們團隊的專業與用心。Shirley、刺蝟哥哥和餅乾姐姐在服務過程中，始終秉持熱情、專業、負責的理念，為您和家人提供周到的服務，這是我們團隊服務精神的體現。您的認可對我們至關重要，是我們持續提升服務質量的動力源泉。我們會不斷優化和完善各項服務與設施，期待您再次下榻，為您和家人帶來更加卓越、難忘的親子度假體驗。祝生活愉快！酒店總經理 任曉磊

Response from Property: 尊敬的LOVE瑟曦碧琪客人，非常感謝您對酒店環境、温泉、小童樂園、各崗位員工服務以及餐飲的全面高度評價，同時也感謝您對叉燒問題處理的理解。在酒店運營過程中，我們始終秉持專業、熱情、細緻的服務理念，致力於為每一位賓客提供優質、舒適、滿意的住宿體驗。從環境的精心維護，到各崗位員工的專業服務，再到餐飲品質的嚴格把控，每一個環節都凝聚着我們的努力與用心。您的認可對我們至關重要，是我們不斷前進的動力。我們會持續提升服務品質，不斷優化各項細節，期待您再次下榻。祝生活愉快！酒店總經理 任曉磊

Response from Property: Dear guest, thank you very much for your high praise for the hotel's landscape and your recognition of Edgar's service. When faced with minor incidents, we are always committed to providing timely and professional solutions to every guest. Edgar's enthusiasm and efficient response are a reflection of the professionalism of our service team. The hotel's landscape is a fusion of nature and craftsmanship. We hope to bring you a unique visual enjoyment. Your satisfaction is a great encouragement to our work. We will continue to strengthen team building and continuously improve service quality. We look forward to your stay again and bring you a more perfect experience. I wish you a happy New Year and a happy family! Hotel General Manager Ren Xiaolei

Response from Property: 尊敬的客人，非常感謝您對酒店環境、房間、設施、早餐以及温泉泳池的高度讚譽，更感謝您對 NORA 小黃服務的認可。我們始終秉持專業、用心的服務理念，致力於為每一位賓客打造全方位優質的入住體驗。在環境營造、設施配備、餐飲籌備以及服務細節上，我們都嚴格把控，力求做到盡善盡美。NORA 小黃的熱情服務正是我們服務團隊專業素養的體現。您的肯定不僅是對我們工作的鼓勵，更是我們持續提升的動力源泉。我們將繼續優化服務細節，不斷提升服務品質，期待您再次下榻，為您和家人帶來更卓越的體驗。蛇年啟新，瓊海官塘假日度假酒店謝相伴，盼再相逢！酒店總經理 任曉磊

Response from Property: Dear guests, after reading your enthusiastic and detailed evaluation, we are filled with joy and refreshed! We have won your high praise in all aspects such as hygiene, service, facilities, environment and catering. This is the result of the joint efforts of all our employees and the source of motivation for us to keep moving forward. We are very proud of your compliment on our reception of our little beauty. Her enthusiasm, patience and sincere smile are a vivid reflection of our hotel's service spirit. We will definitely convey your affirmation to her, letting her know that her efforts have added warmth and comfort to your journey, and will also inspire her and every colleague to continue to maintain this original intention and bring high-quality service experience to more guests. We will cherish, maintain and optimize your favorite hotel facilities and environmental features, and strive to make every stay a wonderful memory for you. At the same time, thank you for your recognition of the catering and your suggestions on the breakfast package. We will continue to work hard to enrich the dishes and improve the quality so that every meal can satisfy your taste buds. Your satisfaction is our greatest gain, and your expectation is the direction of our progress. We can't wait to welcome you again, and we believe that next time we meet, we will present you with even more perfect service and experience! I wish you a happy life and a happy family! Hotel General Manager Ren Xiaolei

Response from Property: Dear guests, thank you very much for choosing Holiday Inn Qionghai Guantang for two consecutive years. Your visit again is the greatest recognition of our hotel. Last year you stayed at the hotel for your children's competition, and we were delighted that they were able to have fun in the hot springs and during the activities. This year you returned with your family, and it is our team's pride that you were satisfied with the service provided by Ann at the front desk and the concierge staff. We are always committed to creating a comfortable and caring holiday environment for every guest. Whether it is the temperature control of hot springs and swimming pools, or the diversity of various facilities, we fully consider the needs of guests of different ages. Your feedback is not only an affirmation of our staff, but also a driving force for us to continuously improve our service quality. We will continue to optimize service details, constantly improve facilities and activities, and look forward to your stay again to bring you and your family a more excellent experience. I wish you a happy life! Hotel General Manager Ren Xiaolei

Response from Property: 尊敬的客人，非常感謝您對酒店設施、衞生、環境、服務以及特色項目的高度讚譽。我們始終秉持專業、用心的服務理念，致力於為每一位賓客打造全方位優質的入住體驗。在設施配備上，充分考慮客人的多樣化需求，尤其關注小童賓客的體驗；衞生管理方面，嚴格遵循高標準，確保為您提供乾淨整潔的居住環境；酒店選址精心，為您呈現對面湖景與高爾夫球場的開闊視野。鄧月花以專業的素養和熱情的態度為您服務，您的肯定不僅是對她個人的鼓勵，更是對我們整個服務團隊的認可。同時，我們也很高興您對私湯服務、迷你吧以及觀光小火車等特色項目感到滿意。我們會持續優化服務細節，不斷提升服務品質，期待您再次下榻，我們將以更專業、更細緻的服務，為您帶來更卓越的體驗。祝生活愉快！酒店總經理 任曉磊

Response from Property: Dear guest, you are like our family. It feels especially cordial to come here for the second time. We are sincerely happy to know that you and your children have spent many wonderful times here. We are also very sorry that the children could not take the train on their birthdays and the swimming pool was crowded. Xiao Huang at the front desk always treats guests as family members, so he will respond to all requests. This will always be your warm home. When you come again after the holidays, we will definitely prepare special surprises for you and your children. Just like welcoming a long-lost family, we will accompany you through every wonderful time with the warmest smiles and the most thoughtful care. Looking forward to staying with you again! I wish you a happy life! Ren Xiaolei, General Manager of the Hotel