Novotel Pune Nagar Road Reviews

Response from Property: Dear Guest,We sincerely apologize for the subpar experience you had during your stay in our Executive Room at Novotel Pune Viman Nagar Road. Your feedback is deeply concerning, and we appreciate you bringing it to our attention.We are genuinely sorry for the cleanliness issues you encountered with the bedsheet and the lack of attention to detail by our staff during the bedsheet change. This is certainly not reflective of our usual standards, and we take such matters seriously.Rest assured, we will be investigating the incident and taking corrective measures to ensure this does not happen again. Your comments will be shared with our housekeeping team for further training and improvement.We understand the impact this has had on your stay, and we would like to make it right. Please allow us an opportunity to discuss your experience further and see how we can address your concerns. You may contact our guest relations team at [contact information].Once again, we apologize for falling short of your expectations and appreciate your understanding.Warm Regards,Rahul Panwar

Response from Property: Dear Guest,Thank you so much for your kind words and positive feedback! We are delighted to hear that you had an excellent experience and were pleased with the friendliness and courtesy of our staff. Providing exceptional service is our priority, and it's rewarding to know that we met your expectations.Your recommendation means a lot to us, and we truly appreciate your support. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share.We look forward to welcoming you back and providing you with another outstanding experience during your next visit.Warm regards,Rahul Panwar

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We appreciate your kind acknowledgment of our excellent location. However, we are truly sorry to hear about the issues you encountered with the cleanliness, maintenance, and the non-functional phone in your room.Please accept our sincere apologies for any inconvenience caused. We take your comments seriously, and we will be addressing these issues promptly to ensure a better experience for our future guests.We value your feedback, and your concerns will be shared with the relevant teams to make necessary improvements. If there's anything else you'd like to share or if there's an opportunity to make amends during a future visit, please let us know.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay.Warm regards,Rahul Panwar

Response from Property: Dear Sweety,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had an awesome stay and enjoyed the breakfast spread, the convenient location, and the amenities like the gym. We appreciate your positive comments about the nice view from your room.Your suggestion about working on hospitality is duly noted, and we will certainly review our services to enhance the overall guest experience. Guest feedback is invaluable to us, and we are committed to making improvements based on your insights.Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Rahul Panwar

Response from Property: Dear Sunny,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial for us to address areas that need improvement.We are genuinely sorry that you found our service to be slow and the carpet not up to our cleanliness standards. Rest assured, we take your comments seriously, and we will be investigating and addressing these issues promptly.We appreciate your understanding and hope you will give us another opportunity to provide you with the excellent service and cleanliness you deserve during your next visit.If there's anything specific you'd like us to address or if you have additional feedback, please feel free to share.Thank you for choosing our establishment, and we look forward to the chance to make amends.Warm regards,Rahul Panwar

Response from Property: Dear Jack, Thank you for taking the time to share your feedback with us. We're glad to hear that your stay with us was satisfactory. If there's anything specific you enjoyed or any areas where we could improve, please feel free to let us know. We're always striving to make our guests' experiences even better.We hope to welcome you back again in the future.Warm Regards,Rahul Panwar

Response from Property: Dear Shalab, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything specific you particularly liked or any suggestions you have for us, please feel free to share. We look forward to welcoming you back to Novotel Pune soon.Warm regards,Rahul Panwar

Response from Property: Dear Sidhartha,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a great value for money, especially for business purposes. Providing excellent value and a comfortable experience for our guests is a top priority for us.If there's anything specific that stood out to you or any suggestions you may have for further improvement, we'd love to hear them. Your input is invaluable to us.We appreciate your patronage and look forward to hosting you again during your next business trip.Warm regards,Rahul Panwar

Response from Property: Dear KHINMAUNG,Thank you for taking the time to share your feedback. We're pleased to hear that your overall experience was good. Your satisfaction is important to us, and we appreciate your positive comments.If there are any specific aspects you particularly enjoyed or areas where we can further enhance your experience, please feel free to let us know. We are always eager to improve and provide the best service possible.We look forward to welcoming you again in the future. If you have any additional feedback, don't hesitate to reach out.Warm regards,Rahul Panwar

Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed your stay at Novotel in Pune. It’s great to know you liked the variety and quality of our breakfast, found the rooms clean, and appreciated our convenient location near the airport. We're also glad our staff made a positive impression on you. We hope to welcome you back on your next trip!Warm Regards,Anant Leekha

Response from Property: Dear Guest,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience you experienced due to the limited menu options and the unavailability of our gym facilities.We understand that having a diverse menu selection is important, and we apologize for falling short of your expectations in this regard. Your feedback will certainly be taken into consideration as we continuously strive to enhance our offerings and cater to the preferences of all our guests.We also apologize for the inconvenience caused by the gym being under construction during your stay. We understand the importance of having access to fitness facilities, and we regret any inconvenience this may have caused you. Rest assured, we are working diligently to complete the renovations as soon as possible to provide our guests with a fully functional gym.We are pleased to hear that you were able to enjoy our Happy Hour offerings as a substitute for using the gym. Your satisfaction is our priority, and we're glad we could make up for the inconvenience in some way.Thank you for bringing these matters to our attention, as your feedback helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to contact us directly.Warm regards,Rahul Panwar

Response from Property: Dear Baiyuehadahadaozhouy,Thank you for your fantastic feedback! We are thrilled to hear that you enjoyed our good environment and quality services. It's wonderful to know that our cleanliness standards, first-rate environment, and satisfactory facilities contributed to your positive experience.We appreciate your kind recommendation and look forward to welcoming you back during your next visit to Pune. If there's anything specific you loved or any suggestions you may have, please feel free to share. Your satisfaction is our priority.Warm regards,Rahul Panwar

Response from Property: Dear Guest,Thank you for your feedback! We’re glad to hear that you found the room clean and the service to your satisfaction. We hope to welcome you back soon!Warm Regards,Anant Leekha

Response from Property: Dear Duc ChienNguyen,Thank you so much for your kind words! We are delighted to hear that you were satisfied with your experience at our hotel/restaurant/service. Your feedback is truly appreciated and serves as motivation for our team to continue delivering excellent service.We look forward to welcoming you back in the future. If there's anything more we can do to enhance your next visit, please feel free to let us know.Warm regards,Rahul Panwar