Novotel Phuket Kamala Beach Reviews

Response from Property: Dear Liana888,Warm greetings from Novotel Phuket Kamala Beach.Thank you very much for sharing such a wonderful review. We sincerely thank you for allowing us to be a part of your memorable holiday in Phuket. It is truly heartening to hear that you enjoyed your stay — from the cleanliness and beauty of our surroundings to the quality of our beach and the professionalism of our team.We are especially pleased to hear your kind words about Kathy, Jen, and Shuyaa. Your recognition of their attentiveness and friendliness means a great deal to us, and we will be sure to pass along your compliments to them and the entire team.Should there have been any inconvenience during your stay, please accept our heartfelt apologies. We always strive to provide the best experience possible for all our guests.It was a pleasure to have you with us, and we very much look forward to welcoming you back for another exceptional stay in the near future.Warm regards,Krittayoch Ao-lueknuea (Oak)Front Office Manager

Response from Property: Dear Valued Guest,Thank you very much for choosing to stay with us and for taking the time to share your kind feedback.We’re delighted to hear that you had a pleasant stay and appreciated our beachfront location—it’s always wonderful to know our guests are able to fully enjoy the beautiful surroundings here at Kamala.Your recommendation truly means a lot to us, and we’re grateful for your support. Should your travels bring you back to Phuket, we would be honored to welcome you again for another relaxing and memorable stay.Warm regards,Krittayoch Ao-lueknuea (Oak)Front Office ManagerNovotel Phuket Kamala

Response from Property: Dear Rifqy,Warm greetings from Novotel Phuket Kamala Beach.First and foremost, we would like to sincerely thank you for choosing to stay with us and for allowing us to be a part of your memorable holiday in Phuket. It was truly our pleasure to welcome you.We are genuinely sorry to hear that your experience did not fully meet your expectations. Please accept our heartfelt and sincere apologies for the disappointment you encountered, particularly with regards to the breakfast quality and overall dining experience. Your feedback is extremely valuable to us, and we deeply regret that we fell short in this area.We fully understand your concerns regarding the food quality and pricing, and we appreciate your candid comments. We are committed to continuous improvement and will be addressing this matter with our culinary team to ensure enhancements are made where necessary. Your point about aligning our sustainability efforts with guest satisfaction is very well taken and will be carefully considered in our future planning.Once again, we sincerely thank you for your constructive feedback, which allows us to reflect and improve our service. We do hope we will have another opportunity in the future to welcome you back and provide you with a more satisfying experience.With warmest regards,Krittayoch Ao-lueknuea (Oak)Front Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations.Please allow us to clarify that the beach in front of our hotel is a public beach, and while it is not under our direct control, our team is committed to cleaning and maintaining the area daily to ensure it remains as welcoming as possible for our guests. We place great importance on protecting the environment and continuously work with the local community to promote sustainable practices and preserve the natural beauty of the area.Regarding your comments on accessibility, facilities for children, and the layout of the resort, we truly appreciate your suggestions. We take all feedback seriously and will certainly consider them as we continue to improve our services and amenities.We hope to have the opportunity to welcome you again in the future and provide a better experience.Warm regards,Novotel Phuket Kamala Beach

Response from Property: Dear Khun Jorge Mendoaza, Thank you for taking the time to tell us about your experience. I am sorry about the services that do not meet your expectation ; please allow me to express my sincerest apologies. We will communicate with them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Phonchanok JinponDigital Marketing & Communication Mgr.

Response from Property: Dear Valued Guest,Thank you very much for staying with us at Novotel Phuket Kamala Beach and for taking the time to share your feedback.We’re pleased to hear that you appreciated the upgraded room; however, we sincerely apologize for the inconveniences you encountered during your stay. We understand how frustrating it must have been to experience repeated issues with the room door and a delayed check-in.Please rest assured that your comments have been shared with our engineering and front office teams to ensure that such matters are addressed promptly and to prevent recurrence in the future. We are committed to providing a seamless and comfortable experience for all our guests, and we regret that we fell short in this instance.We truly appreciate your understanding and hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay.Warm regards,Krittayoch Ao-lueknuea (Oak)Front Office ManagerNovotel Phuket Kamala

Response from Property: Dear Maxim,Warm greetings from Novotel Phuket Kamala.We would like to sincerely thank you for choosing to return and stay with us once again, and for allowing us to be a part of your memorable holiday in Phuket. Your continued support means a great deal to us.We are truly sorry to hear that your recent experience did not meet the expectations set by your previous visit. Please accept our heartfelt apologies for the cleanliness issues you encountered in the toilets and swimming pool, as well as for the disappointment with the breakfast quality. This is certainly not the standard we strive to maintain, and your feedback has been shared with our housekeeping and culinary teams for immediate improvement.Your comments are extremely valuable to us, and we appreciate your honesty in helping us identify the areas where we need to do better.We sincerely hope to have the opportunity to welcome you back again in the future and to provide a more pleasant and satisfying experience.Warm regards,Krittayoch Ao-lueknuea (Oak)Front Office Manager

Response from Property: Dear Khun Chiughui, Warm Greeting from Novotel Phuket Kamala Beach.Thank you for your review. It was great to hear you found the team so good. I am sorry you found the rooms a little dated. We have taken these comments on board & will look at what we can do to refresh our accommodation and some room conditions soon. Kind regards,Phonchanok JinponDigital Marketing & Communication Manager

Response from Property: Dear Khun Mura,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,Phonchanok Jinpon Digital Marketing & Communication Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your kind feedback with us.We are truly pleased to know that you enjoyed your stay, particularly the comfort and spaciousness of your room, our convenient location with easy beach access, and the variety offered at breakfast. Your appreciation is a wonderful encouragement to our team, who are dedicated to providing a memorable and relaxing experience for every guest.It was a pleasure having you with us, and we hope to welcome you back to Novotel Kamala Phuket in the near future for another enjoyable stay.Warm regards,Krittayoch Ao-lueknuea (Oak)Front Office Manager

Response from Property: Dear Value Guest, Thank you for taking the time to let us know about your experience at Novotel Phuket Kamala Beach. It was fantastic to hear that you had a great time. I have shared your feedback with the team who were delighted to learn that the service they provided was recognized. We do hope that we will have the opportunity to welcome you back to Novotel Phuket Kamala Beach very soon. Kind regards,Phonchanok JinponDigital Marketing & Communication Manager

Response from Property: Dear Khun Ketty de la Réunion,Thank you very much for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you enjoyed our location, with its convenient proximity to restaurants and nearby hotels. Your appreciation means a lot to us, and we’re glad the setting contributed positively to your experience.At the same time, we sincerely acknowledge your comment regarding the condition of the property. We understand the importance of maintaining a fresh and comfortable environment, and we are continuously working on improvements to ensure our facilities meet the expectations of all our valued guests.It was a pleasure having you with us, and we truly hope to welcome you back in the future for an even more enjoyable and refreshed stay.Warmest regards,Krittayoch Ao-lueknuea (Oak)Front Office Manager

Response from Property: Dear Khun Otko Otko,We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,Phonchanok Jinpon Digital Marketing & Communication Manager

Response from Property: Dear Khun Siti, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Manager