Benjamin Resort

No Wifi, service bad, tv have problem, cleaning very bad

My fault I did not check the reviews prior to booking. I was impulsive to immediately book a room with balcony facing literally at the beach. The photos also looked okay. But guess what? Photos would scam you. Beach front was excellent but the quality of the room and the enitre facility was so terrible. I do not understand why Trip.com kept this resort in their system with so much bad reviews. People get scammed and they don't have a choice but to stay because the owner won't return their money. Non refundable policy was clear at the beginning but I had valid reasons for asking for a refund. I was even offering 50% refund but still got rejected. You see? I was even ready to throw out my 50% money just to move out from that resort. Still no luck. I had a long flight and was so tired all I wanted was to sleep. Two hours after upon check in, the power went down for 4 hours. They do not have a back up power generator. People said that power shutdown is a common problem. Other things I observed: Broken shower holder. Broken bathroom wash sink. Dirty floor in the bathroom. Walls are old and not painted. Doors are old with corrosion. No interior designing at all. Ants were present. Flies can access. Bed sheets/pillows were terrible - my wife had rashes everywhere in her body. Air conditioner was too old with corrosion and filter casing was partially opened. Bed room floor was of poor quality. Overall the resort quality was like a motel similarly located in a ******* area. Good for money (cheap) and location, but cannot have peace of mind because of terrible quality. It was not a relaxing trip. Would I stay again? Never!!!

Positives: The receptionist was very kind throughout our stay, which we truly appreciated. They also provide extra towels for swimming, which can be exchanged daily. Additionally, the location is quite good if your main goal is beach time. Negatives: The price-to-value ratio is absolutely poor, but we booked too late, so we had to come here. It was clear from the photos that it wasn’t the newest place… We bought mosquito repellent, disinfectant wipes, and cockroach spray at 7/11, which made things more bearable. The toilet is right next to the shower with no ventilation, so the entire bathroom floods after every shower. However, we got used to this quickly—what bothered us more was the cockroaches. A small tip: you can avoid this by blocking the gap under the door with one of the towels. After doing that, we didn’t encounter any more cockroaches. All in all: If the two nights had been €80 or €100 instead of €185, I could understand these issues. However, I’ve stayed in many places in Thailand for less than this price, and they were much higher in quality than this one.