Le Méridien Phuket Mai Khao Beach Resort

The accommodation provides a diverse breakfast, modern facilities, convenient location near the airport and beach, friendly service, comfortable rooms, and high cleanliness standards. However, car access is required for amenities.

The resort was clean and well-maintained, and the housekeeping staff did an excellent job of keeping our room tidy. The staff at the Ocean Kitchen were polite and attentive, and the kids enjoyed the food. They also had a great time playing in the kids' pool. Overall, our experience would have been very positive if not for an unpleasant incident involving a staff member from the kids' club and the front office manager (FOM). After showering and enjoying dinner in our room at 7:30 PM, I received a text from the kids' club staff stating that my sons had been involved in a fight earlier that day around noon, resulting in another child getting hurt and bruised. She requested that I come down to the kids' club because the parents of the injured child wanted to speak with me. However, she had not checked the CCTV footage or verified the situation; instead, she seemed to place the blame solely on my sons based on the other party's account. What did she expect me to do at the kids' club? Without any concrete evidence and to be at the beck of their call? Apologize to the boy’s parents? Bring my entire family down to offer apologies? My wife and I were with our sons at the kids' club the entire time, and if there had truly been a fight, we would have known or the staff on duty would have informed us immediately, not seven hours later. I felt compelled to “interrogate” my sons over dinner to determine whether they had any physical contact with other children. The next morning, we returned to the kids' club, where the boy’s mother confronted us, claiming that my sons had fought with her son, resulting in bruises on his arms. However, the parents had not even been present at the kids' club the previous day; they had simply left their daughter and son there, and their account relied solely on their eight-year-old daughter’s testimony. When the mother asked her son if my boys had fought with him, he firmly replied no. At that moment, the mother stumbled in her reasoning, suggesting that the bruises might have been caused by the small plastic balls in the ball pit, as my sons had mentioned throwing balls at each other. I was displeased and requested to see the CCTV footage. The FOM was supposed to provide me with the footage at 2 PM that day, but I was later informed that she wanted to show it to both families together. The other family was not returning to the resort until 9 PM, and since we typically rest early at night, I questioned why I should wait for them. I requested that the footage be sent to me, but the FOM insisted on meeting us the next day during breakfast at 8 AM. On the day of checkout, we were at the restaurant from 8 to 9 AM for breakfast, but there was no sign of the FOM. She only appeared at the checkout desk at 10:20 AM while I was checking out, finally showing me the footage. I was relieved to see that my sons did not cause the bruises, as the CCTV did not capture any physical contact between the boys. From the time I received the text message until checkout (a span of 1.5 days), it was a tormenting experience for my family. As guests of the resort, we felt undervalued and treated unfairly compared to the western family, with whom the staff and FOM seemed more familiar, even calling their children by name. It appeared that the staff lacked the professional training necessary to handle guest situations effectively. They could have simply retrieved the CCTV footage and resolved the issue without involving us. Given the many alternative resorts and hotels available, I will definitely not return to this resort in the future.