Movenpick Resort Waverly Phu Quoc

It was very good because it was clean and the location was easy to access.

Overall good 👍

Good hotel hygiene

The rooms are large but poorly maintained, and some areas are a bit run-down. My room's door was broken and wouldn't close automatically, requiring a firm push. The water pressure was very weak, and the shower head was stained. The breakfast was plentiful, with a wide selection and excellent food. The restaurant's setting overlooking the pool and beach is beautiful and comfortable. The pool is large and beautiful, overlooking the beach, offering sunset views. There's also a wide variety of beach equipment for rent—overall, it's excellent! The hotel's staff is overly rigid and inflexible, leading to a poor guest experience. For example, upon check-in, the front desk staff discovered that the name on the reservation didn't match the name on my passport. They insisted I correct my name with the booking platform before checking in, even though they could have simply verified my contact information. This took me almost an hour to negotiate with the booking platform before I could even get my room. It was a very disappointing experience! Furthermore, pool towels require a towel card, and you have to go to the front desk to get one. Is this a complicated process just for one towel?! I don't understand the purpose of this policy. Are they worried that guests won't return the towels they've taken? I've never been to a hotel, especially a five-star hotel, with such a policy. It feels like the hotel isn't prioritizing the guest experience! Guests expect not only the amenities but also the service. Travelers want to relax and not be bound by so many restrictions and rules, like at work or school. It's confusing and disappointing, and the experience was very bad. I won't be staying here again!