Pet friendly Hotels Chetumal

Very good

I have recently stayed here a single night on two separate occasions before crossing over into Belize. So basically just needed a place to crash. The rooms are huge and decorated in 50s Soviet socialist style decor and bland furniture that appears to have been actually procured back in the 80s just before the Soviet Union broke up (but I digress). Additionally, I think there were only 2 outlets-one in the bathroom and one next to the bed besides the one dedicated to the TV and hidden from view-hard to charge your devices in this scenario. In short, it has seen far better times hence the relatively low nightly rates. The elevator appears to have been sent procured second hand from Japan since almost every elevator in Japan is tiny because real estate is at a premium in most large cities there unlike Chetumal-it can barely fit one person and two bags. Further, at least the first time I stayed the evening and morning front desk staffer spoke a little English-the next stay, nada. BTW, they have a hotel branded convenience store that says it is open 24/7 on the info posted in your room but it is not-appeared to close at 11 and re-open at 8 am. That's 15 hours, not 24. The weirdest thing is that except for the lobby, they turn off ALL OF THE LIGHTS on the stairs and floors to the rooms from about 11 pm to 7 am (about sunrise)! WTH? How do I climb the stairs w/o filing a lawsuit? How do I find my room? Good thing my cell phone has a flashlight. WHY? Last I checked Mexican does have electricity despite being a 3rd World Country. The saving grace is the restaurant. Greatly priced Mediterranean style menu with many healthy options to snack on including Peruvian style cold potato ”causas” and freshly make juices and they even had chicken chilaquiles for breakfast-good stuff! Doesn't fit the actual hotel ambience at all.

We had a two day stop over in Chetumal and luckily picked this spot. The lush enormous property, the beautiful pool, large lovely rooms with private balconies plus the most helpful, welcoming staff made this a wonderful respite. The hotel is just reopening after having to close during the pandemic so is not back to full service yet e.g. continental breakfast (included) but no restaurant or bar services yet. It is about a ten minute Taxi from downtown Chetumal and about 25 into Bacalar where we spent a lovely day. We brought take out back to the hotel where they kindly set an outdoor table for us and heated the food. Then the manager Adrian drove us to the airport. I can’t say enough about this hotel and only hope it can build itself back as it certainly deserves to.

The first impression upon arriving to this hotel is its architecture, curved lines in harmony with functionality. No doubt the Italian architect did a good job designing this hotel, the central location of the big swimming pool, the modern international art pieces and the roof details are paramount. Staff, as Jesus, was very friendly and always responded to our inquiries. Our stay of 10 days was very comfortable. The location is about 100 yards to the beach that had floating barriers for seaweed that affects beaches of Costa Maya. Nearby you will find many great restaurants, taxi stop right on hotel entrance, bus station about 200 yards away. The only downside possibly are the stairs if you are on the last floor (staff will handle your luggage), slightly slow WiFi (a problem in all Mahahual). We were lucky on our last day for they had announced electrical blackout in the city but we were not affected.

Our family of eleven was looking for a relaxing day at the beach away from the crowds of the cruise ship and Maya Luna fit the bill perfectly. Carolina was extremely professional in providing me with information about the hotel before we ever arrived. She arranged for our transportation from and back to the port. She provided us with meal and snack selections so that we would be able to make our choices before we even arrived. The drive from the port was longer than I expected and the road was not well maintained in some places. But, that is not unusual when you get away from the typical tourist areas. On our arrival, we were shown to lounge chairs under a shaded awning. We had picnic tables in the shade of the numerous trees on the property. The staff was attentive to all our requests. The drinks, snacks and lunch were plentiful and delicious. I especially liked the pineapple shrimp and the guacamole. The property is so peaceful that a pair of woodpeckers had built a nest in a tree stump right next to us. My granddaughters were really excited to see them tending to their little ones. Actually, we were all excited to see them. The sea**** in Costa Maya is a problem. Carolina had informed me about the sea**** before we ever arrived. She did not want us to be caught unaware. And though there was sea**** in front of the hotel property, we were able to take a short walk down the road to an area where there was very little. Thanks to Carolina and her wonderful staff our day at Maya Luna was peaceful, relaxing and enjoyable.