Premier Inn Oxford Cowley Reviews

I chose this location as I have used it 5 or 6 times previously but this was the 1st time since COVID. When we arrived at 1pm it was understandably too early to check in but we were able to at least park and go in and tell the receptionist we were going out and would not be back until about 10.30pm she confirmed that the room would be kept for a later check in. Tbh alarm bells started to ring when we saw the state of the place on first parking up. The whole of the outside area was filthy rubbish everywhere including the Beefeater linked to it. On our return back that evening about 10.15pm.after being at the theatre we checked in and was directed to block c. Have only ever stayed in block a before and was unaware previously there was a block c. The paths to it were unkempt and full of rubbish and cigarette ends. They were mobile refrigeration units running in the car park. The corridors and stairs were dark and dingy and out room was icy cold. That cold the sheets felt damp. The bathroom was at least clean but that was about it. The heating did not work but there were 2 oil filled radiators in there which we immediately plugged in. The worse was yet to come ....all throughout the night it sounded like the all night traffic was running through our room from the road running parallel and immediately outside our window. This was definitely not a "Premier" and certainly not an "Easy Sleep" experience. We had no sleep whatsoever. I have taken recordings of the traffic noise in our room and have attached photos of our experience. So sad I have used this particular Premier Inn for a number of years but never again. On departing the young receptionist asked me if our stay was okay and I had to tell her how dreadful it was. She simply said" sorry" not her fault. There was little she could do about it. In fact I felt sorry for her as the staff must find it quite depressing. In the car park as we were leaving another gentlemen parked next to us asked us what we thought. He explained that he had been using it for many years as a central location for meeting annually with old school friends of 60 years but he too said never again and was disgusted with the state of the place. First impressions are so important clearing your car park bins etc would be a good start so the rubbish isn't flowing out into the car park.