PALACE Beijing International Trade Subway Station CBD Core Area Store Reviews

Response from Property: 尊貴的客人，非常感謝您對我們酒店給予如此高的評價！您的認可與肯定是我們不斷提升服務品質的最大動力。我們始終致力於為每一位客人提供全方位、高品質的入住體驗，無論是智能機器人送餐以提升服務效率，還是為您提供退淘寶包裹這樣的貼心服務，都是希望能讓您的旅途更加舒心。得知酒店優越的地理位置（臨近地鐵站）、乾淨整潔的客房環境以及前台團隊熱情友好的服務給您留下了深刻的好印象，我們深感榮幸。再次感謝您的強烈推薦，這對我們而言是極大的鼓舞。我們真誠期待您的再次光臨，將為您呈現更優質的服務，祝您生活愉快！

Response from Property: Dear guest: Hello! We are very honored to receive your positive comments on your second stay in our hotel three days after returning to Beijing from Tianjin. This fully reflects your high recognition and trust in our hotel. We are deeply honored and grateful. Your affirmation of all our first-class services is the best proof of the professionalism and service level of all our employees. We have always been committed to providing guests with high-quality and considerate services. From the moment you step into the hotel, from the reception at the front desk, the layout of the guest rooms to the equipment of various facilities, we strive to be perfect in every link. For this stay, we will continue to uphold the high standard of service concept to create a more comfortable and convenient stay experience for you. We look forward to your next visit, and we will welcome you with better services.

Response from Property: Dear guest, thank you for your recognition and praise of our hotel. The hotel's superior geographical location provides great convenience for your travel and business activities. We are deeply sorry for the confusion that occurred when booking Didi. We will communicate and coordinate with the relevant platforms in a timely manner to optimize the booking process and avoid similar problems from happening again. The abundant dining resources around the hotel and the two specialty restaurants in the lobby can meet your different taste needs. The traditional breakfast in the adjacent building gives you an authentic dining experience. The spacious rooms and complete facilities are designed to provide you with a comfortable stay. The configuration of the bidet is also a reflection of our attention to the detail needs of our guests. We look forward to seeing you again. We will continue to improve our service quality to bring you a better experience.

Response from Property: 非常感謝您對我們酒店的積極評價！得知您在這裏享受到了一個乾淨、清新的住宿環境，我們感到非常高興。我們一直致力於為每一位顧客提供一個無煙、舒適的空間，您的認可讓我們倍感欣慰。關於您提到的小機器人送餐服務，我們很高興能夠為您帶來這樣便捷、有趣的體驗。這是我們酒店為了提升顧客滿意度而引入的一項創新舉措，旨在讓您的住宿更加輕鬆、愉快。特別感謝您對廁所設施的讚賞。我們瞭解到，對於來自馬來西亞的您來説，能夠找到有藏水可以洗的廁所確實是一個加分項。我們一直致力於滿足不同顧客的多樣化需求，您的滿意是我們最大的動力。再次感謝您的光臨和支持！我們期待在未來的日子裏，您能再次選擇我們酒店，與我們共同分享更多美好的時光。如有任何建議或需求，請隨時與我們聯繫，我們將竭誠為您服務。祝您生活愉快，期待再次相見！

Response from Property: Thank you very much for your review. We feel honored about your stay at Langlizi Hotel but also acknowledge the areas where we fell short. Firstly, we are delighted to know that you appreciated our hotel's location and the towel rack dryer. The convenient location near the subway station indeed provides great travel ease for our guests, and the towel rack dryer is a special facility we added to enhance guests' stay experience. We are very pleased to receive your recognition on this.However, we deeply apologize for the inconvenience caused by the improperly positioned showerhead and the inability to shower hands-free, as we understand that such discomfort may have affected your stay experience. We sincerely apologize for this. Your feedback is very important to us, and we have noted this issue. We will communicate with the relevant departments as soon as possible to discuss how to adjust the position of the showerhead and optimize the shower facilities to ensure that every guest can enjoy a comfortable and convenient shower experience.Regarding security, we understand your concerns about visitor management in the building. Although there are multiple units and facilities within the building, we have always been committed to ensuring the safety and privacy of the hotel area. In response to your concerns, we will further strengthen communication and cooperation with the building management to jointly discuss how to improve visitor management and ensure the safety and comfort of every guest. At the same time, we will also strengthen internal security monitoring and patrols to ensure the safety of guests' property.Thank you again for your valuable feedback. It is an important driving force for us to continuously improve and enhance our service quality. We will continue to strive to provide you with a more excellent stay experience. We look forward to serving you again in the future and making you feel the warmth and comfort of Langlizi Hotel. Wish you a happy life!

Response from Property: Thank you very much for your positive review of our hotel! We are honored and pleased to learn that you are satisfied with our room style, cleanliness, convenience, staff service and location. Indeed, our hotel strives to provide guests with modern, comfortable and clean accommodation. The rooms are modern in style, simple yet stylish in design, aiming to create a relaxing and pleasant accommodation atmosphere for guests. At the same time, we also pay great attention to the cleanliness of the hotel to ensure that every guest can spend a good time in a clean and hygienic environment. Staff service is one of the core competitive advantages of our hotel. We always adhere to the service concept of "guests first" and provide guests with high-quality services with a warm, thoughtful and professional attitude. We are very pleased to learn that our staff services have been recognized by you, which will motivate us to continue to improve the quality of service and bring guests a more perfect accommodation experience. The superior geographical location is also a highlight of our hotel. The location near the train station provides guests with convenient transportation conditions. Whether traveling for business or leisure, they can easily find our hotel. Thank you again for your valuable feedback and support, and we look forward to serving you again in the near future. I wish you a happy life and a pleasant journey!

Response from Property: 特別感謝您用 “位置優越的優質酒店” 來評價我們，還特意提到附近餐廳、購物中心多且位於市中心的優勢，這些認可讓我們特別受鼓舞！看到您給出 4.5 分，我們既為這份接近滿分的肯定開心，也忍不住在想：是不是還有哪個小細節沒能完全達到您的期待呀？哪怕是床品的軟硬度、房間的採光，或是其他您覺得可以再優化的地方，對我們來説都是超寶貴的提示。如果您願意多和我們分享一點點想法，我們一定會認真記下並好好改進，努力在下次讓這份 “優質” 更貼近滿分～ 再次感謝您的認可，特別期待能再有機會接待您，給您帶來更完美的體驗！

Response from Property: 尊敬的客人，感謝您抽出時間分享寶貴的入住體驗！能憑藉便利的交通優勢獲得您 “不錯” 的認可，我們倍感榮幸！毗鄰地鐵站的便捷，希望能為您的出行節省更多時間、增添更多便利。未來我們會持續保持，在更多細節上優化提升，期待下次相遇時，為您帶來更優質的入住體驗！

Response from Property: 尊敬的客人：您好！非常感謝您選擇我們酒店並抽出時間分享入住體驗，對於此次入住過程中給您帶來的困擾，我們深感抱歉！關於大堂及電梯共享問題，因三家酒店共用設施導致高峯時段使用緊張，我們已深刻意識到由此帶來的不便，後續將與合作方積極協商優化方案，盡力減少您的等待時間；洗衣服務未能達到預期效果，經核查發現是因操作流程差異導致衣物未烘乾，我們未能及時提供更清晰的使用指引，對此我們深表歉意。洗衣房設備均處於正常運行狀態，後續我們會在設備旁增設詳細操作説明，並安排工作人員隨時協助，避免類似情況再次發生。針對客房區域吸煙問題，經監控確認確實有客人在電梯間違規吸煙，我們已當場制止並嚴肅提醒其遵守禁煙規定。對於煙霧飄入您房間的情況，我們已加強樓層巡查及通風管理，並將進一步完善禁煙宣傳，全力保障每位客人的入住舒適度。若您後續遇到任何問題，歡迎隨時聯繫 24 小時前台，我們將第一時間響應處理。您的反饋是我們改進的重要方向，我們會逐項落實優化措施，期待未來能以更貼心的服務和更完善的體驗回報您的信任！再次感謝您的包容與監督，祝您生活順心！

Response from Property: Dear guest, hello! Thank you very much for your recognition of the spacious and clean rooms of the hotel. We are honored to receive your praise! Regarding the issue of privacy affected by the semi-transparent design of the bathroom you mentioned, we are deeply sorry. We did not fully consider the needs of guests traveling together. Your feedback is very important to us. We have included it in the optimization plan. In the future, we will effectively improve the privacy of the bathroom by adding shading film and changing the partition material. Your frank correction points us in the direction of improvement. We look forward to winning your trust again with a more perfect experience in the future!

Response from Property: 尊敬的客人，您好！非常感謝您分享如此細緻的入住體驗！不過我們是朗麗茲酒店，您提到的 “北京國貿大酒店” 或許是誤記，但依然很開心您對便捷交通、整潔環境、齊全設施、機器人送餐服務以及工作人員的認可與好評！您感受到的舒適與便捷，正是我們服務的核心追求，關於您提出的足部按摩服務建議，我們已認真記錄並積極考慮優化。期待未來能有機會，讓您在朗麗茲收穫更專屬、更美好的入住體驗！

Response from Property: 尊敬的客人：首先衷心感謝您抽出時間分享入住體驗，並對酒店的設計與設施給予認可，能為您帶來有趣的體驗我們倍感榮幸！對於空調故障給您造成的困擾，我們致以最誠摯的歉意。經核實，此次問題是由於南航物業未及時開啟中央空調，導致設備無法正常運行，這是我們與物業方協調溝通不到位所致，我們已深刻反思並加強合作流程管理。得知經理提供風扇稍作緩解，我們仍深感愧疚，目前已緊急與物業方溝通解決，完成空調系統全面檢修與調試，確保製冷功能穩定運行。您提到周邊豐富的餐飲資源與翻譯應用的便利，也讓我們倍感欣慰，這正是我們希望為客人打造的舒適旅居環境。您的反饋是我們改進的方向，為表歉意，下次您入住時可憑此條回覆免費升級房型，我們也會全程跟進服務，期待能有機會重新為您提供完美的入住體驗！

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店，並對我們的位置、性價比及服務給予高度認可！您的滿意是我們前行的動力，能為您帶來舒適的入住體驗，我們倍感榮幸。看到您的好評，我們既欣喜又珍惜，同時也關注到評分未達滿分。這提醒着我們在細節之處仍有提升空間，我們會認真反思、持續優化，期待下次能以更完美的服務與體驗，讓您留下無可挑剔的回憶！誠邀您再次光臨，見證我們的進步！祝您生活愉快！

Response from Property: 尊敬的賓客：非常感謝您對我們酒店的認可與支持！能得到您“住過最好的酒店之一”這樣高度的評價，我們倍感榮幸。您的滿意就是我們最大的動力，我們會繼續保持乾淨整潔的環境，不斷提升服務品質，讓每一位入住的客人都能感受到家一般的温暖。期待您下次的光臨，屆時我們將一如既往地為您提供優質的服務和舒適的住宿體驗！祝您生活愉快，萬事順意！